NETGEAR FVS318 Troubleshooting, No lights are lit on the firewall, Test light doesn’t turn off

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Troubleshooting

No lights are lit on the firewall

The firewall has no power.

Make sure the power cord is properly connected to the firewall.

Make sure the power switch is in the ON position.

Make sure the power adapter is properly connected to a functioning power outlet. If it’s in a power strip, make sure the power strip is turned on.

Make sure you are using the correct NETGEAR power adapter supplied with your firewall.

Test light doesn’t turn off

After you plug in the power adapter, the Test light should turn on and then, after approximately 10 seconds, turn off.

If the Test light does not go off, switch the firewall off for a few seconds, then on again. Contact NETGEAR if this doesn’t solve the problem.

The Internet Link light doesn’t light up

The Power light is lit, but the Internet Link light isn’t lit.

You have the wrong cable between the firewall and the modem. Use the cable that came with the modem—not the one that came with the firewall.

There is no numbered Link light lit for a connected device

There’s a hardware connection problem.

Make sure the cable connectors are securely plugged in at the firewall and the device.

Make sure the connected device is turned on.

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Contents Installation Guide Technical Support Introduction Installation OverviewWhat’s in the Box Your Working Connection to the Internet Gather Configuration Information forConnection information DNS server address information Login NameHost and Domain Names Fixed or static IP addressInstall the Firewall Check the setup Windows Operating System Firewall and Restart the NetworkMacintosh Operating System Linux or Unix Operating SystemRestarting the Network Test the Connection ConnectionComputers Optional VPN Connections Internet ServicesInternet Link light doesn’t light up TroubleshootingNo lights are lit on the firewall Test light doesn’t turn offCannot get onto the Internet with a computer Resetting TCP/IP Properties Windows Glossary of Terms Firewall Specifications Environmental SpecificationsFirewall System Requirements Voluntary Control Council for Interference Vcci Statement
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