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TROUBLESHOOTING
Symptom
No picture is displayed.
HTML documents are not displayed.
• Is the 24 V AC cable firmly connected?
• Is the video cable or network cable connected properly?
• HTML files in the camera might be broken. Initializing is
required.
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30
Cannot access the camera from the
browser. • Are the network cables connected properly?
• Is the status indicator lamp of the network connection termi-
nal on?
If not, a network connection has not been established or the
other devices are not in operation.
• Is a valid IP address set for the camera?
• Are you connecting to a wrong IP address?
Open the command prompt on your PC and enter:
>ping (enter here the IP address set for the camera).
If the camera replies, the connection is correct.
If not, set the correct IP address for your PC and/or to the
camera.
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What to do Reference page
INITIALIZING
You can reset the following data back to the factory
default settings.
Camera Setup
Setup Menu (PC oriented)
HTML files

■Initializing the Camera Menu

•Move the cursor to CAMERA RESET.
•Hold down [Left], [Right], and [SET] buttons simulta-
neously for 2 seconds on the camera, or click the All
Reset button on your computer display.

■Initializing the Setup Menu

•In the power-on state, press the [Up] and [Down]
buttons simultaneously while holding down the but-
ton A.
Hold down the button A for 15 seconds. It will take
about 10 seconds to complete the initializing. Be
sure to continue supplying power to the camera
while initializing.
Notes:
•Clock calibration is required even after initializing
the setup menu.
•Try again if the previous initializing failed.

■Initializing HTML Files

•In the power-on state, press the side panel buttons,
[Up] and [Down] simultaneously while holding down
the button B.
Hold down the button B for 15 seconds. It will take
about 10 seconds to complete the initializing. Be
sure to continue supplying power to the camera
while initializing.
Notes:
•Never press both the buttons A and B at a time.
•Try again if the previous initializing failed.