Troubleshooting, If you have problems | Sony PJ780VE, HDR-PJ780E

"Handycam" User Guide

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	Operation Search	Troubleshooting

	Before use
	Before use
		If you have problems
	Getting started	If you have problems
		If you have problems
	Recording	If you have problems
	Recording	Troubleshooting

	Playback
	Playback	Overall operations/Wireless Remote Commander
		Overall operations/Wireless Remote Commander
	Playing images on a TV	Batteries/power sources
		LCD screen/viewfinder
	Saving images with an external	LCD screen/viewfinder
	Saving images with an external	Memory card
	device	Memory card
		Recording
	Using the Wi-Fi function	Recording
	Using the Wi-Fi function	Playback

	Customizing your camcorder
	Customizing your camcorder	Editing movies/photos on your camcorder
	Troubleshooting	Playback on the TV
	Maintenance and precautions	Copying/Connecting to other devices
	Maintenance and precautions	Connecting to a computer
		Connecting to a computer
	Contents list	Self-diagnosis display/Warning indicators
		Self-diagnosis display/Warning indicators
		Self-diagnosis display
		Warning Indicators
		Back to top
		Copyright 2013 Sony Corporation

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Sony PJ780VE, HDR-PJ780E, PJ790VE manual Troubleshooting, If you have problems, Self-diagnosis display/Warning indicators

Contents

HDR-PJ780E/ PJ780VE/ PJ790/ PJ790E/ PJ790V/ PJ790VE Operation Search Operation Search Parts and controls/Screen indicators How to use this User GuideAbout language setting Before use Turning the power on, and setting the date and time Charging the battery packGetting started Checking the supplied items Recording RecordingUseful functions for recording images Recording information on your location GPS Playback Using the built-in projectorPlayback Highlight playback Playing images on a high definition TV Playing images on a TVPlaying images on a non-high-definition TV Playing images on a TV supporting 5.1ch surround sound Saving images with an external device Using the PlayMemories Home softwareSaving images on an external media device Creating a disc with a recorder Using the Wi-Fi function Using the Wi-Fi functionAvailable menus with the wireless adaptor attached Troubleshooting Shooting Mode Using menu itemsCustomizing your camcorder Camera/Mic Image Quality/Size SetupPlayback Function Edit/Copy Back to top If you have problems TroubleshootingSelf-diagnosis display/Warning indicators Maintenance and precautions Contents list Playback What you can do with the Wi-Fi function Camera/Mic Playback Function Troubleshooting Copyright 2013 Sony Corporation Search by operation Using the built-in projector Saving battery powerRecording sound clearly Capturing photos during movie recording Selecting a topic to display How to use this User Guide Searching a topic by keyword Changing the font sizeReturning to a previous Marks and notations used in this User Guide Printing out a Back to top Model Information Model name Signal format USB connectionTo confirm the model name of your camcorder Differences in functions Multi interface shoe Parts and controlsBuilt-in microphone Manual button Manual dial Hdmi OUT jack LCD screen/Touch panel To fasten the grip belt Batt battery release leverTripod receptacle Back to top Data Code button Parts and controls Wireless Remote CommanderEnter buttons Back to top Indicator Meaning Screen indicators Indicator Iris About language setting Supplied items Back to top To attach the lens hood Attaching the supplied accessoriesTo attach the Step Down Ring To attach the wind screen Charging the battery pack using the AC Adaptor Battery pack AC Adaptor To remove the battery packCharging time To use your camcorder continuously for a long time Battery pack Built-in USB Cable* when using your computer Charging the battery pack using your computer Charging the battery pack using the AC Adaptor Back to top To change the language setting Turning the power on, and setting the date and time When you make recording with the viewfinder only To turn off the powerTo adjust the angle of the LCD screen Status Power of the camcorder LCD screen Viewfinder Display them, select Setup Playback Settings Selecting a recording medium Default recording medium Alternative recording medium Types of memory card you can use with your camcorder Inserting a memory card To eject the memory card To display items on the LCD screen Recording movies Screen indicators Back to top Shooting photos Screen indicators during recording Page Zooming Capturing photos during movie recording Dual Capture Recording in mirror mode Intelligent Auto To record subjects other than people Tracking focus Recording the selected subject clearly Face Priority Recording movies in dim places Video Light Recording in dark places NightShot To assign the menu item to the Manual dial Items you can control with the Manual dialPress Manual Checking the camera data Data Code When the camcorder cannot triangulate Features available using GPS Models with GPSGPS triangulating status Information on your camcorder model Model Information If you do not want to record location information Using the GPS function Models with GPS Contents list Checking the triangulating status Models with GPS How to check the GPS satellite icons/triangulating gaugeOn the satellite map and triangulating gauge GPS satellite icons/triangulating Status Gauge If data on your current location cannot be obtained Hints for better reception Models with GPS Playing movies and photos from the Event View screen Screen display on the Event View screen To play back images with other devices Playing movies and photos from a map Models with GPS Screen display on the Map View When you use the map data for the first time To play back images with other devices Dividing a movie On recording date and time of captured photos Capturing a photo from a movie Enjoying a digest of your movies Highlight Playback Changing the settings for Highlight Playback Back to top Changing the settings for Highlight Playback To play back a saved scenario Save To play back a Highlight Movie Using the built-in projector To move the selection Using the projector for your computer or smartphone Page On an Hdmi cable Connecting the camcorder to a high definition TV Connecting the camcorder to a non-high-definition TV Ratio according to the connected TV 169/43 Monaural When your TV has only one audio input jack Connecting the camcorder to a TV via a VCR Enjoying 5.1ch surround sound Using Bravia Sync What you can do with PlayMemories Home software Windows Playing images on a computerSoftware for Mac OS*1 Checking the computer systemMemory Hard disk Installing the PlayMemories Home software in your computer Disconnecting your camcorder from the computer Blu-ray discs Devices on which the created disc can be played backDVD disc with high definition image quality HD To create a Blu-ray disc Starting the PlayMemories Home software Main software Downloading the dedicated software for the camcorderMusic Transfer for models with a USB input function To delete images in the external media device Saving images on an external media device easily 106 107 108 Devices that cannot be used as an external media device 110 Before use Getting started Using the Wi-Fi function To remove the wireless adaptor Attaching the wireless adaptor Saving movies and photos to your computer What you can do with the Wi-Fi function Related topics Ssid Ctrl with Smartphone To connect an Android smartphone to the camcorder Functions that can be set with the setting button To connect an iOS smartphone to the camcorder 118 Send to Smartphone To select images to transfer using a smartphone Open the settings menu Select Wi-Fi 122 123 Send to Computer 125 Details WPS Push How to use the keyboard Access point settingsScreen Functions Names Setting items Functions Other setting items Edit Device Name Disp MAC Address Getting started Recording SSID/PW Reset Network Info Reset Airplane Mode Wi-Fi function is not available TroubleshootingFunctions are not displayed in the Menu screen To find a menu item quickly Setting up menu itemsSelect Select a category Select your desired menu item When you cannot select a menu item Movie Photo To change the timing at which the camcorder starts recording Smth Slw REC Smooth slow rec Golf Shot To check your form using self-timerTiming that the camcorder starts recording 141 Auto White BalanceOutdoor Indoor 143 Spot Meter/Fcs Spot meter/focus Spot Meter Flexible spot meter Spot Focus Exposure Focus To adjust the focusOn focal distance information 149 To change the atmosphere of image by the Iris parameter Iris Shutter Speed Off AGC Limit AE Shift On Adjusted number and EV White Balance Shift On and adjusted number Low Lux Scene Selection Spotlight*2 PortraitBeach*2 Snow*2 Cinematone White Fader FaderBlack Fader Self-Timer Tele Macro Active SteadyShot movieStandard SteadyShot photo 120 Digital Zoom Wide Conversion Conversion LensTele Conversion Auto Back Light Dial Setting Nightshot Light Recording conditions for better face detection performance Face DetectionChild Priority Adult Priority Dual Capture Smile ShutterAlways On 171 Big Smile Smile SensitivityNormal Smile Slight Smile If white circular spots appear on photos Flash 174 High Flash LevelNormal Low Red Eye Reduction Closer Voice Off Blt-in Zoom Mic Auto Wind NR 1ch Surround Audio Mode2ch Stereo Audio Rec Level My Button Expanded Focus Grid Line Contents list Display Setting 100 Zebra White PeakingRed Yellow Bright Light Bright Audio Level Display On image quality REC ModeModels with the Ntsc color system Models with the PAL color system Types of media devices on which the images can be saved Types of media Recording mode 60i*/50i Frame Rate60p*/50p 24p*/25p HD Quality HD/MP4/STD SettingMP4 STD Quality Wide Wide Mode Color Image Size Event View Map View HDR-PJ780VE/ PJ790V/ PJ790VE Related topics Highlight Movie Scenario To delete a part of a movie DeleteMultiple Images All In Event 202 To remove the protection of an event ProtectSet All In Event 204 Copy Saving images on an external media device easily Back to top Direct Copy Media Select Media Info Format To prevent data on the internal memory from being recovered 211 Repair Img. DB F File Number ResetSeries Date/Time Data CodeCamera Data Coordinates Coordinates Models with GPS Volume Download Music HDR-PJ790/ PJ790V Empty Music HDR-PJ790/ PJ790V 169 TV Type Hdmi Resolution Ctrl for Hdmi Ctrl for Hdmi Control for Hdmi USB Connect Mass Storage USB Connect Setting Multi USB LUN SettingSingle Beep Cancels the melody LCD Brightness Your Location HDR-PJ780VE/ PJ790V/ PJ790VE Airplane Mode HDR-PJ780VE/ PJ790V/ PJ790VE GPS Setting HDR-PJ780VE/ PJ790V/ PJ790VE REC Lamp Remote Ctrl Language Setting 24p Mode HDR-PJ780E/ PJ780VE/ PJ790E/ PJ790VE Calibration Battery Info Max Power Save Initialize Demonstration does not appear Demo Mode Date & Time Format Date & Time SettingDaylight Savings / Summer Time Date & Time For models without GPS Home Area SettingDestination For models with GPS Until the next time you turn the camcorder on again Auto Clock ADJ HDR-PJ780VE/ PJ790V/ PJ790VE Auto Area ADJ HDR-PJ780VE/ PJ790V/ PJ790VE If you have problems Overall operations/Wireless Remote Commander Supplied Wireless Remote Commander does not function Power abruptly turns off Batteries/power sourcesBattery pack is quickly discharged LCD screen/viewfinder Memory card Operations using the memory card cannot be performedImages stored on the memory card cannot be deleted Data file name is not indicated correctly or flashes Pressing START/STOP or Photo does not record images RecordingPhotos cannot be recorded Imaging field looks different Auto focus does not function Camcorder stops operatingSteadyShot does not function Images cannot be recorded or played back correctly LCD brightness cannot be set Horizontal stripes appear on the imagesSound is not recorded correctly Photos are recorded automatically Playback Movie is played back automatically Demonstration movies cannot be played Unable to edit Before useEditing movies/photos on your camcorderMovie cannot be divided Demonstration movies cannot be deleted Neither image nor sound is played on the connected TV Playback on the TVImage appears distorted on the 43 TV Images are not copied correctly Before useCopying/Connecting to other devices PlayMemories Home cannot be installed Connecting to a computerPlayMemories Home does not work correctly Camcorder is not recognized by the computer Self-diagnosis display Battery level warningCor E Self-diagnosis display Fast flashing Recording movies Cannot recognize the internal memory. Format and use again Data error Cannot recover data Recovering dataReinsert the memory card Cannot recognize this memory card. Format and use again Others Unable to access external mediaMaximum number of images already selected Data protected About the Avchd format What is the Avchd format? About GPS Models with GPS On triangulation errorsOn GPS use restriction On the map data On copyright On the geographic coordinate systemOn the navigation function On the memory card adaptor About the memory cardOn image data compatibility About the Memory Stick media Same as with Memory Stick PRO Duo media About the InfoLITHIUM battery pack About battery life On recording On use and care About this manual, illustrations and on-screen displays LCD Panel, viewfinderOn use and care When the camcorder is connected to a computer or accessories When not using your camcorder for a long time Multi interface shoe To change the battery of the Wireless Remote CommanderOn handling the LCD screen To clean the flash To clean the casing and the projector lensLCD screen Carl Zeiss lens On moisture condensation How to charge the pre-installed rechargeable battery On charging the pre-installed rechargeable battery 278 Charging time AC Adaptor Built-in USB Cable* when using your computerCharging time Playing time Recording time 281 Expected recording time of movies Internal memory Expected recording time of moviesMP4 in h hour and min minute Recording time HDR-PJ790/ PJ790E/ PJ790V/ PJ790VE Memory card Recording mode 16 GB 32 GB 64 GBStandard 22 h 40 min 21 h 55 min 20 h 50 min 20 h 10 min High definition image quality HD 16 GB 32 GB 64 GB Bit-rate and recording pixelsStandard definition image quality STD 285 Recording pixels Expected number of recordable photos24.1M Using your camcorder abroad GMT Time-zone differences Area setting On trademarks Video