Troubleshooting | Sony HDR-PJ780E, PJ780VE, PJ790VE, PJ790E manual

Auto Clock ADJ (HDR-PJ780VE/ PJ790V/ PJ790VE)

Auto Area ADJ (HDR-PJ780VE/ PJ790V/ PJ790VE)

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Troubleshooting

If you have problems

If you have problems

Troubleshooting

Overall operations/Wireless Remote Commander

Batteries/power sources

LCD screen/viewfinder

Memory card

Recording

Playback

Editing movies/photos on your camcorder

Playback on the TV

Copying/Connecting to other devices

Connecting to a computer

Self-diagnosis display/Warning indicators

Self-diagnosis display

Warning Indicators

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Maintenance and precautions

Maintenance and precautions

About the AVCHD format

About GPS (Models with GPS)

About the memory card

About the “InfoLITHIUM” battery pack

About handling of your camcorder

On use and care

On moisture condensation

On charging the pre-installed rechargeable battery

Notes on disposal/transfer the ownership of the camcorder

Recording time of movies/number of recordable photos

Charging time

Expected time of recording and playback with each battery pack

Expected recording time of movies

Expected number of recordable photos

Using your camcorder abroad

Using your camcorder abroad

On trademarks

On trademarks

License

Notes on the License

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Sony HDR-PJ780E, PJ780VE, PJ790VE, PJ790E manual Troubleshooting

Contents

HDR-PJ780E/ PJ780VE/ PJ790/ PJ790E/ PJ790V/ PJ790VE Operation Search Operation Search How to use this User Guide Parts and controls/Screen indicatorsAbout language setting Before use Charging the battery pack Turning the power on, and setting the date and timeGetting started Checking the supplied items Recording RecordingUseful functions for recording images Recording information on your location GPS Using the built-in projector PlaybackPlayback Highlight playback Playing images on a TV Playing images on a high definition TVPlaying images on a non-high-definition TV Playing images on a TV supporting 5.1ch surround sound Using the PlayMemories Home software Saving images with an external deviceSaving images on an external media device Creating a disc with a recorder Using the Wi-Fi function Using the Wi-Fi functionAvailable menus with the wireless adaptor attached Troubleshooting Using menu items Shooting ModeCustomizing your camcorder Camera/Mic Setup Image Quality/SizePlayback Function Edit/Copy Back to top Self-diagnosis display/Warning indicators TroubleshootingIf you have problems Maintenance and precautions Contents list Playback What you can do with the Wi-Fi function Camera/Mic Playback Function Troubleshooting Copyright 2013 Sony Corporation Search by operation Saving battery power Using the built-in projectorRecording sound clearly Capturing photos during movie recording How to use this User Guide Selecting a topic to display Returning to a previous Changing the font sizeSearching a topic by keyword Printing out a Marks and notations used in this User Guide Back to top Model name Signal format USB connection Model InformationTo confirm the model name of your camcorder Differences in functions Built-in microphone Manual button Manual dial Parts and controlsMulti interface shoe LCD screen/Touch panel Hdmi OUT jack Tripod receptacle Batt battery release leverTo fasten the grip belt Back to top Enter buttons Parts and controls Wireless Remote CommanderData Code button Back to top Screen indicators Indicator Meaning Indicator Iris About language setting Supplied items Back to top To attach the Step Down Ring Attaching the supplied accessoriesTo attach the lens hood To attach the wind screen Charging the battery pack using the AC Adaptor To remove the battery pack Battery pack AC AdaptorCharging time To use your camcorder continuously for a long time Charging the battery pack using your computer Battery pack Built-in USB Cable* when using your computer Charging the battery pack using the AC Adaptor Back to top Turning the power on, and setting the date and time To change the language setting To turn off the power When you make recording with the viewfinder onlyTo adjust the angle of the LCD screen Status Power of the camcorder LCD screen Viewfinder Display them, select Setup Playback Settings Default recording medium Alternative recording medium Selecting a recording medium Inserting a memory card Types of memory card you can use with your camcorder To eject the memory card Recording movies To display items on the LCD screen Screen indicators Back to top Shooting photos Screen indicators during recording Page Zooming Capturing photos during movie recording Dual Capture Recording in mirror mode Intelligent Auto Recording the selected subject clearly Face Priority To record subjects other than people Tracking focus Recording movies in dim places Video Light Recording in dark places NightShot Press Manual Items you can control with the Manual dialTo assign the menu item to the Manual dial Checking the camera data Data Code GPS triangulating status Features available using GPS Models with GPSWhen the camcorder cannot triangulate Information on your camcorder model Model Information Using the GPS function Models with GPS If you do not want to record location information Contents list How to check the GPS satellite icons/triangulating gauge Checking the triangulating status Models with GPSOn the satellite map and triangulating gauge GPS satellite icons/triangulating Status Gauge If data on your current location cannot be obtained Hints for better reception Models with GPS Playing movies and photos from the Event View screen Screen display on the Event View screen To play back images with other devices Playing movies and photos from a map Models with GPS When you use the map data for the first time Screen display on the Map View To play back images with other devices Dividing a movie Capturing a photo from a movie On recording date and time of captured photos Enjoying a digest of your movies Highlight Playback Changing the settings for Highlight Playback Back to top Changing the settings for Highlight Playback Save To play back a saved scenario To play back a Highlight Movie Using the built-in projector To move the selection Using the projector for your computer or smartphone Page Connecting the camcorder to a high definition TV On an Hdmi cable Connecting the camcorder to a non-high-definition TV Ratio according to the connected TV 169/43 Monaural When your TV has only one audio input jack Connecting the camcorder to a TV via a VCR Enjoying 5.1ch surround sound Using Bravia Sync Software for Mac Playing images on a computerWhat you can do with PlayMemories Home software Windows Checking the computer system OS*1Memory Hard disk Installing the PlayMemories Home software in your computer Disconnecting your camcorder from the computer Devices on which the created disc can be played back Blu-ray discsDVD disc with high definition image quality HD To create a Blu-ray disc Starting the PlayMemories Home software Music Transfer for models with a USB input function Downloading the dedicated software for the camcorderMain software Saving images on an external media device easily To delete images in the external media device 106 107 108 Devices that cannot be used as an external media device 110 Using the Wi-Fi function Before use Getting started Attaching the wireless adaptor To remove the wireless adaptor What you can do with the Wi-Fi function Saving movies and photos to your computer Related topics Ctrl with Smartphone Ssid Functions that can be set with the setting button To connect an Android smartphone to the camcorder To connect an iOS smartphone to the camcorder 118 Send to Smartphone To select images to transfer using a smartphone Open the settings menu Select Wi-Fi 122 123 Send to Computer 125 WPS Push Details Screen Functions Names Access point settingsHow to use the keyboard Other setting items Setting items Functions Edit Device Name Disp MAC Address SSID/PW Reset Getting started Recording Network Info Reset Airplane Mode Functions are not displayed in the Menu screen TroubleshootingWi-Fi function is not available Select Select a category Select your desired menu item Setting up menu itemsTo find a menu item quickly When you cannot select a menu item Movie Photo Smth Slw REC Smooth slow rec To change the timing at which the camcorder starts recording Timing that the camcorder starts recording To check your form using self-timerGolf Shot 141 White Balance AutoOutdoor Indoor 143 Spot Meter/Fcs Spot meter/focus Spot Meter Flexible spot meter Spot Focus Exposure On focal distance information To adjust the focusFocus 149 Iris To change the atmosphere of image by the Iris parameter Shutter Speed AGC Limit Off On Adjusted number and EV AE Shift On and adjusted number White Balance Shift Low Lux Scene Selection Portrait Spotlight*2Beach*2 Snow*2 Cinematone Black Fader FaderWhite Fader Self-Timer Tele Macro Standard SteadyShot movieActive SteadyShot photo Digital Zoom 120 Tele Conversion Conversion LensWide Conversion Auto Back Light Dial Setting Nightshot Light Face Detection Recording conditions for better face detection performanceChild Priority Adult Priority Always On Smile ShutterDual Capture 171 Smile Sensitivity Big SmileNormal Smile Slight Smile Flash If white circular spots appear on photos 174 Flash Level HighNormal Low Red Eye Reduction Closer Voice Blt-in Zoom Mic Off Auto Wind NR 2ch Stereo Audio Mode1ch Surround Audio Rec Level My Button Expanded Focus Grid Line Display Setting Contents list Zebra 100 Peaking WhiteRed Yellow Light Bright Bright Audio Level Display REC Mode On image qualityModels with the Ntsc color system Models with the PAL color system Types of media Recording mode Types of media devices on which the images can be saved Frame Rate 60i*/50i60p*/50p 24p*/25p HD/MP4/STD Setting HD QualityMP4 STD Quality Wide Mode Wide Color Image Size Event View Map View HDR-PJ780VE/ PJ790V/ PJ790VE Highlight Movie Related topics Scenario Delete To delete a part of a movieMultiple Images All In Event 202 Set All In Event ProtectTo remove the protection of an event 204 Copy Saving images on an external media device easily Back to top Direct Copy Media Select Media Info To prevent data on the internal memory from being recovered Format 211 Repair Img. DB F Series ResetFile Number Data Code Date/TimeCamera Data Coordinates Coordinates Models with GPS Volume Download Music HDR-PJ790/ PJ790V Empty Music HDR-PJ790/ PJ790V TV Type 169 Hdmi Resolution Ctrl for Hdmi Control for Hdmi Ctrl for Hdmi USB Connect USB Connect Setting Mass Storage Single USB LUN SettingMulti Cancels the melody Beep LCD Brightness Your Location HDR-PJ780VE/ PJ790V/ PJ790VE Airplane Mode HDR-PJ780VE/ PJ790V/ PJ790VE GPS Setting HDR-PJ780VE/ PJ790V/ PJ790VE REC Lamp Remote Ctrl Language Setting 24p Mode HDR-PJ780E/ PJ780VE/ PJ790E/ PJ790VE Calibration Battery Info Power Save Max Initialize Demo Mode Demonstration does not appear Date & Time Setting Date & Time FormatDaylight Savings / Summer Time Date & Time Area Setting For models without GPS HomeDestination For models with GPS Auto Clock ADJ HDR-PJ780VE/ PJ790V/ PJ790VE Until the next time you turn the camcorder on again Auto Area ADJ HDR-PJ780VE/ PJ790V/ PJ790VE If you have problems Overall operations/Wireless Remote Commander Supplied Wireless Remote Commander does not function Battery pack is quickly discharged Batteries/power sourcesPower abruptly turns off LCD screen/viewfinder Operations using the memory card cannot be performed Memory cardImages stored on the memory card cannot be deleted Data file name is not indicated correctly or flashes Recording Pressing START/STOP or Photo does not record imagesPhotos cannot be recorded Imaging field looks different Camcorder stops operating Auto focus does not functionSteadyShot does not function Images cannot be recorded or played back correctly Horizontal stripes appear on the images LCD brightness cannot be setSound is not recorded correctly Photos are recorded automatically Playback Demonstration movies cannot be played Movie is played back automatically Before useEditing movies/photos on your camcorder Unable to editMovie cannot be divided Demonstration movies cannot be deleted Image appears distorted on the 43 TV Playback on the TVNeither image nor sound is played on the connected TV Before useCopying/Connecting to other devices Images are not copied correctly Connecting to a computer PlayMemories Home cannot be installedPlayMemories Home does not work correctly Camcorder is not recognized by the computer Cor E Self-diagnosis display Battery level warningSelf-diagnosis display Fast flashing Recording movies Data error Cannot recognize the internal memory. Format and use again Recovering data Cannot recover dataReinsert the memory card Cannot recognize this memory card. Format and use again Unable to access external media OthersMaximum number of images already selected Data protected What is the Avchd format? About the Avchd format On triangulation errors About GPS Models with GPSOn GPS use restriction On the map data On the navigation function On the geographic coordinate systemOn copyright About the memory card On the memory card adaptorOn image data compatibility About the Memory Stick media Same as with Memory Stick PRO Duo media About the InfoLITHIUM battery pack About battery life On use and care On recording On use and care LCD Panel, viewfinderAbout this manual, illustrations and on-screen displays When not using your camcorder for a long time When the camcorder is connected to a computer or accessories On handling the LCD screen To change the battery of the Wireless Remote CommanderMulti interface shoe To clean the casing and the projector lens To clean the flashLCD screen Carl Zeiss lens On moisture condensation On charging the pre-installed rechargeable battery How to charge the pre-installed rechargeable battery 278 Charging time AC Adaptor Built-in USB Cable* when using your computerCharging time Recording time Playing time 281 Expected recording time of movies Expected recording time of movies Internal memoryMP4 in h hour and min minute Recording time HDR-PJ790/ PJ790E/ PJ790V/ PJ790VE Recording mode 16 GB 32 GB 64 GB Memory cardStandard 22 h 40 min 21 h 55 min 20 h 50 min 20 h 10 min High definition image quality HD Standard definition image quality STD Bit-rate and recording pixels16 GB 32 GB 64 GB 285 24.1M Expected number of recordable photosRecording pixels Using your camcorder abroad Time-zone differences Area setting GMT On trademarks Video