Sony HDR-PJ780E, PJ780VE, PJ790, PJ790E, PJ790V, PJ790VE Troubleshooting

"Handycam" User Guide PrintSearch

Operation Search

Before use

Getting started

Recording

Playback

Playing images on a TV

Saving images with an external

device

Using the Wi-Fi function

Customizing your camcorder

Troubleshooting

Maintenance and precautions

Contents list

Top page > Using the Wi-Fi function > Troubleshooting > Troubleshooting

Troubleshooting

Functions are not displayed in the MENU screen.

Check that the wireless adaptor ADP -WL1M (sold separately) is attached properly, select [Disp MAC

Address] and check that a 12-digit number is displayed. If a 12 -digit number is not displayed even

though the wireless adaptor is attached properly, the camcorder or the wireless adaptor may be

malfunctioning.

The Wi-Fi function is not available.

[Airplane Mode] is set to [On]. Set to [Off] to use the Wi-Fi function.

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Contents

Main HDR-PJ780E/ PJ780VE/ PJ790/ PJ790E/ PJ790V/ PJ790VE User Guide Operation Search Operation Search Search by operation Before use Getting started Recording Playback Playing images on a TV Saving images with an external device Using the Wi-Fi function Customizing your camcorder Page Page Troubleshooting Maintenance and precautions Contents list Operation Search Before use Getting started Recording Playback Playing images on a TV Saving images with an external device Using the Wi-Fi function Customizing your camcorder Page Page Troubleshooting Maintenance and precautions Page Search by operation Page How to use this User Guide Selecting a topic to display Page Page Page Model Information To confirm the model name of your camcorder Differences in functions Parts and controls Page To fasten the grip belt Page Parts and controls (Wireless Remote Commander) Page Screen indicators Page Page About language setting Supplied items Page Attaching the supplied accessories To attach the lens hood To attach the Step Down Ring To attach the wind screen Charging the battery pack using the AC Adaptor Charging time To remove the battery pack To use your camcorder continuously for a long time Notes on the AC Adaptor Charging the battery pack using your computer To charge the battery using an AC - UD10 USB charger/AC Adaptor (sold separately) Charging time To remove the battery pack Page Turning the power on, and setting the date and time To change the language setting Page Page Selecting a recording medium Inserting a memory card Types of memory card you can use with your camcorder To eject the memory card Recording movies To display items on the LCD screen Page Shooting photos Screen indicators during recording Page Zooming Capturing photos during movie recording (Dual Capture) Recording in mirror mode Intelligent Auto Recording the selected subject clearly (Face Priority) To record subjects other than people (Tracking focus) Recording movies in dim places (Video Light) Recording in dark places (NightShot) Controlling the image settings manually with the MANUAL dial Items you can control with the MANUAL dial To assign the menu item to the MANUAL dial Page Features available using GPS (Models with GPS) GPS triangulating status When the camcorder cannot triangulate Page Using the GPS function (Models with GPS) If you do not want to record location information Obtaining a map of the current location (triangulation priority mode) (Models with GPS) Checking the triangulating status (Models with GPS) On the satellite map and triangulating gauge How to check the GPS satellite icons/triangulating gauge Page Hints for better reception (Models with GPS) Playing movies and photos from the Event View screen Screen display on the Event View screen To play back images with other devices Playing movies and photos from a map (Models with GPS) When you use the map data for the first time Screen display on the Map View To play back images with other devices Dividing a movie Capturing a photo from a movie On recording date and time of captured photos Enjoying a digest of your movies (Highlight Playback) Page Changing the settings for Highlight Playback Saving Highlight Playback in high definition image quality (HD) ( Scenario Save) To play back a saved scenario To play back a Highlight Movie Using the built-in projector Page Using the projector for your computer or smartphone Page Connecting the camcorder to a high definition TV On an HDMI cable Connecting the camcorder to a non-high -definition TV Setting the aspect ratio according to the connected TV (16:9/4:3) When your TV is monaural (When your TV has only one audio input jack) Connecting the camcorder to a TV via a VCR Enjoying 5.1ch surround sound Using BRAVIA Sync Playing images on a computer What you can do with PlayMemories Home software (Windows) Software for Mac Checking the computer system Installing the PlayMemories Home software in your computer Notes on installation Disconnecting your camcorder from the computer The devices on which the created disc can be played back Blu-ray discs DVD disc with high definition image quality (HD) To create a Blu-ray disc Starting the PlayMemories Home software Downloading the dedicated software for the camcorder Main software Saving images on an external media device easily To delete images in the external media device Page Saving the desired images in the camcorder to the external media device Playing back images in the external media device on the camcorder To play back high definition image quality (HD) movies on your computer Devices that cannot be used as an external media device Creating a standard definition image quality (STD) disc with a recorder Using the Wi-Fi function Attaching the wireless adaptor To remove the wireless adaptor "Handycam" User Guide What you can do with the Wi-Fi function Saving movies and photos to your computer Transferring movies (MP4) and photos to your smartphone or tablet Using your smartphone or tablet as a wireless remote commander Page Ctrl with Smartphone Functions that can be set with the setting button To connect an Android smartphone to the camcorder Page Page Send to Smartphone To select images to transfer using a smartphone To connect an Android smartphone to the camcorder Page Page Page Send to Computer Page WPS Push Access point settings How to use the keyboard Other setting items Edit Device Name Disp MAC Address SSID/PW Reset Network Info Reset Airplane Mode Troubleshooting Functions are not displayed in the MENU screen. The Wi-Fi function is not available. Setting up menu items To find a menu item quickly Page Movie Photo Smth Slw REC (Smooth slow rec) To change the timing at which the camcorder starts recording Golf Shot Timing that the camcorder starts recording To check your form using self -timer Page White Balance Page Spot Meter/Fcs (Spot meter/focus) Spot Meter (Flexible spot meter) Spot Focus Exposure Focus To adjust the focus On focal distance information Page IRIS To change the atmosphere of image by the IRIS parameter Shutter Speed To change the atmosphere of image by changing the shutter speed AGC Limit AE Shift White Balance Shift Low Lux Scene Selection Page Cinematone Fader Self-Timer Tele Macro SteadyShot (movie) SteadyShot (photo) Digital Zoom Conversion Lens Auto Back Light Dial Setting NIGHTSHOT Light Face Detection Recording conditions for better face detection performance Smile Shutter Page Smile Sensitivity Flash If white circular spots appear on photos Page Flash Level Red Eye Reduction Closer Voice Blt-in Zoom Mic Auto Wind NR Audio Mode Audio Rec Level My Button Expanded Focus Grid Line Display Setting Zebra Peaking Light Bright Audio Level Display REC Mode On image quality Types of media devices on which the images can be saved Frame Rate HD/MP4/STD Setting Wide Mode x.v.Color Image Size Event View Map View (HDR-PJ780VE/ PJ790V/ PJ790VE) Highlight Movie Scenario Delete To delete a part of a movie Page Protect To remove the protection of an event Page Copy Page Direct Copy Media Select Media Info Format To prevent data on the internal memory from being recovered Page Repair Img. DB F. File Number Data Code Page Volume Download Music (HDR-PJ790/ PJ790V) Empty Music (HDR-PJ790/ PJ790V) TV Type HDMI Resolution CTRL FOR HDMI (Control for HDMI) USB Connect USB Connect Setting USB LUN Setting Beep LCD Brightness Your Location (HDR-PJ780VE/ PJ790V/ PJ790VE) Airplane Mode (HDR-PJ780VE/ PJ790V/ PJ790VE) GPS Setting (HDR-PJ780VE/ PJ790V/ PJ790VE) REC Lamp Remote Ctrl Language Setting 24p Mode (HDR-PJ780E/ PJ780VE/ PJ790E/ PJ790VE) Calibration Battery Info Power Save Initialize Demo Mode Date & Time Setting Area Setting Auto Clock ADJ (HDR-PJ780VE/ PJ790V/ PJ790VE) Auto Area ADJ (HDR-PJ780VE/ PJ790V/ PJ790VE) If you have problems Overall operations/Wireless Remote Commander The power does not turn on. The camcorder does not operate even when the power is set to on. The menu settings have been changed automatically. The camcorder gets warm. The supplied Wireless Remote Commander does not function. Another DVD device operates when you use the supplied Wireless Remote Commander. Batteries/power sources The power abruptly turns off. The CHG (charge) lamp does not light while the battery pack is being charged. The CHG (charge) lamp flashes while the battery pack is being charged. The remaining battery time indicator does not indicate the correct time. LCD screen/viewfinder Memory card Operations using the memory card cannot be performed. Images stored on the memory card cannot be deleted. The data file name is not indicated correctly or flashes. Images cannot be played back or the memory card is not recognized. Recording Pressing START/STOP or PHOTO does not record images. Photos cannot be recorded. The access lamp remains lit or flashing even if recording has stopped. The imaging field looks different. Page Page Playback Page Editing movies/photos on your camcorder Unable to edit. A movie cannot be divided. The demonstration movies cannot be deleted. Playback on the TV Neither image nor sound is played on the connected TV. The top, bottom, right, and left edges of images are trimmed slightly on a connected TV. The image appears distorted on the 4:3 TV. Black bands appear at the top and bottom of the screen of the 4:3 TV. Copying/Connecting to other devices Images are not copied correctly. Connecting to a computer PlayMemories Home cannot be installed. PlayMemories Home does not work correctly. The camcorder is not recognized by the computer. Self-diagnosis display C:(or E:) : (Self-diagnosis display) (Battery level warning) (Warning indicator pertaining to battery pack temperature) (Warning indicator pertaining to memory card) Page Page Warning Indicators Page Unable to access external media. Others Maximum number of images already selected. Data protected. About the AVCHD format What is the AVCHD format? About GPS (Models with GPS) On triangulation errors On GPS use restriction On the map data On the geographic coordinate system On copyright On the navigation function About the memory card On the memory card adaptor On image data compatibility About the Memory Stick media Page About the InfoLITHIUM battery pack What is an InfoLITHIUM battery pack? To charge the battery pack To use the battery pack effectively About the remaining battery time indicator About battery life On use and care On recording Notes on use LCD Panel, viewfinder About this manual, illustrations and on-screen displays On use and care When not using your camcorder for a long time Note on the camcorder/battery pack temperature Notes on charging through the USB cable When the camcorder is connected to a computer or accessories Notes on optional accessories Multi interface shoe Notes on the Wireless Remote Commander To change the battery of the Wireless Remote Commander On handling the LCD screen LCD screen To clean the casing and the projector lens Carl Zeiss lens To clean the flash About care and storage of the lens On moisture condensation On charging the pre-installed rechargeable battery How to charge the pre-installed rechargeable battery Notes on disposal/transfer the ownership of the camcorder Note on disposal/transfer the ownership of the camcorder Charging time Expected time of recording and playback with each battery pack Recording time Playing time Page Expected recording time of movies Expected recording time of movies Internal memory Memory card Bit-rate and recording pixels Page Expected number of recordable photos Internal memory Memory card Recording pixels Using your camcorder abroad Power supply Viewing high definition image quality (HD) movies Viewing standard definition image quality (STD) movies On TV color systems Page On trademarks Notes on the License

Sony Troubleshooting

Models: HDR-PJ780E PJ780VE PJ790 PJ790E PJ790V PJ790VE

Functions are not displayed in the MENU screen.

The Wi-Fi function is not available.