"Handycam" User Guide
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Before use
Getting started
Recording
Playback
Playing images on a TV
Saving images with an external device
Using the
Customizing your camcorder Troubleshooting Maintenance and precautions
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Top page > Troubleshooting > Troubleshooting > Connecting to a computer
Connecting to a computer
“PlayMemories Home” cannot be installed.
An Internet connection is required to install “PlayMemories Home.”
Check the computer environment or installation procedure required to install “PlayMemories Home.”
“PlayMemories Home” does not work correctly.
Quit “PlayMemories Home” and restart your computer.
The camcorder is not recognized by the computer.
Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and your camcorder.
Disconnect the
When both the
Related topics
Information on your camcorder model: Model Information
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