"Handycam" User Guide

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Before use

Getting started

Recording

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Playing images on a TV

Saving images with an external device

Using the Wi-Fi function

Customizing your camcorder Troubleshooting Maintenance and precautions

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Top page > Troubleshooting > Troubleshooting > Connecting to a computer

Connecting to a computer

“PlayMemories Home” cannot be installed.

An Internet connection is required to install “PlayMemories Home.”

Check the computer environment or installation procedure required to install “PlayMemories Home.”

“PlayMemories Home” does not work correctly.

Quit “PlayMemories Home” and restart your computer.

The camcorder is not recognized by the computer.

Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and your camcorder.

Disconnect the Built-in USB Cable from the computer and restart the computer, then connect the computer and your camcorder again in the correct order.

When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external devices at the same time, disconnect the one that is not connected to a computer.

Related topics

Information on your camcorder model: Model Information

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Sony PJ790E Connecting to a computer, PlayMemories Home cannot be installed, PlayMemories Home does not work correctly