Agilent Technologies 85036B, E manual Returning a Kit or Device to Agilent, Contacting Agilent

Page 33

Troubleshooting

Returning a Kit or Device to Agilent

Returning a Kit or Device to Agilent

If your kit or device requires service, contact the Agilent Technologies office nearest you for information on where to send it. See Table 5-1. Include a service tag (located near the end of this manual) on which you provide the following information:

•your company name and address

•a technical contact person within your company, and the person's complete phone number

•the model number and serial number of the kit

•the part number and serial number of each device

•the type of service required

•a detailed description of the problem and how the device was being used when the problem occurred (such as calibration or measurement)

Table 5-1 Contacting Agilent

Online assistance: www.agilent.com/find/assist

United States	Latin America	Canada	Europe
(tel) 1 800 452 4844	(tel) (305) 269 7500	(tel) 1 877 894 4414	(tel) (+31) 20 547 2323
	(fax) (305) 269 7599	(fax) (905) 282-6495	(fax) (+31) 20 547 2390

New Zealand	Japan	Australia	Singapore
(tel) 0 800 738 378	(tel) (+81) 426 56 7832	(tel) 1 800 629 485	(tel) 1 800 375 8100
(fax) (+64) 4 495 8950	(fax) (+81) 426 56 7840	(fax) (+61) 3 9210 5947	(fax) (65) 836 0252

Malaysia	Philippines	Thailand	Hong Kong
(tel) 1 800 828 848	(tel) (632) 8426802	(tel) outside Bangkok:	(tel) 800 930 871
(fax) 1 800 801 664	(tel) (PLDT subscriber	(088) 226 008	(fax) (852) 2506 9233
	only):	(tel) within Bangkok:
	1 800 16510170	(662) 661 3999
	(fax) (632) 8426809	(fax) (66) 1 661 3714
	(fax) (PLDT subscriber
	only):
	1 800 16510288

Taiwan	People’s Republic of	India
(tel) 0800-047-866	China	(tel) 1-600-11-2929
(fax) (886) 2 25456723	(tel) (preferred):	(fax) 000-800-650-1101
	800-810-0189
	(tel) (alternate):
	10800-650-0021
	(fax) 10800-650-0121

85036B/E

5-3

Image 33

Contents Manufacturing Part Number Print Date June User’s and Service GuideDocumentation Warranty Contents Standard Definitions Replaceable PartsGeneral Information Calibration Kit Overview Kit ContentsCalibration Definitions Installation of the Calibration DefinitionsEquipment Required but Not Supplied AdaptersIncoming Inspection Calibration Kit Contents Recording the Device Serial Numbers Serial Number Record for 85036BSerial Number Record for 85036E Calibration Kit History Calibration Kits Documented in this ManualAgilent 85036B kits with serial prefix 3102A and below Agilent 85036B kits with serial prefix 3103A and belowPreventive Maintenance Clarifying the Sex of a ConnectorSpecifications Temperature-What to Watch Out For Environmental RequirementsEnvironmental Requirements Supplemental Mechanical Characteristics Mechanical SpecificationsMechanical Specifications Mechanical CharacteristicsElectrical Specifications Electrical SpecificationsCertification Use, Maintenance, and Care of the Devices Electrostatic Discharge ESD Protection SetupVisual Inspection What Causes Connector Wear?Look for Obvious Defects and Damage First Inspect the Mating Plane SurfacesCleaning Connectors Inspect the Precision Slotless Connectors femaleUse Compressed Air or Nitrogen Reinspect Clean the Mating Plane SurfacesFinal Connection Using a Torque Wrench How to Make a ConnectionConnections Preliminary ConnectionWrench Positions Torque Wrench InformationUsing the Torque Wrench Connecting the Two-Piece Female Open How to Separate a ConnectionHandling and Storage Performance Verification How Agilent Verifies the Devices in This Kit IntroductionRecertification Where to Send a Kit for RecertificationLimited Recertification How Often to RecertifyRecertification 85036B/E Troubleshooting Troubleshooting Flowchart Troubleshooting ProcessContacting Agilent Returning a Kit or Device to AgilentReturning a Kit or Device to Agilent 85036B/E Replaceable Parts Adapters Replaceable Parts for the 85036B Calibration KitReplaceable Parts for the 85036B Calibration Kit Replaceable Parts for the 85036E Calibration Kit Miscellaneous Items Introduction 85036B/E Standard Definitions Table A-1 Standard Class Assignments Standard Class AssignmentsTable A-2 Standard Class Assignments Blank Form Blank FormNominal Standard Definitions Setting the System ImpedanceStandard b Offset Freq Table A-3 Standard DefinitionsTable A-4 Standard Definitions Blank Form Index Index-2 85036B/E Calibration