Cisco Systems 78, 828 manual Submitting a Service Request

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Preface

Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

 

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

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Contents Cisco 828 Router Soho 78 Router Hardware Installation Guide Page Copyright 2005 Cisco Systems, Inc. All rights reserved Page Definitions of Service Request Severity FeaturesOrganization Conventions Cisco.comInstalling Your Router InstallationVii Viii Audience OrganizationConventions Preface Conventions Related Documentation Obtaining DocumentationCisco.com Documentation DVD Documentation Feedback Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsPsirt Obtaining Technical Assistance Cisco Technical Support WebsiteSubmitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and InformationXviii Features Feature Routers DescriptionSoho Router OverviewDram Front Panels Cisco 828 Router Front PanelEthernet ports Shdsl port Power switch Back PanelsLEDs Color FunctionEthernet RXD Ethernet TXDPreparing for Installation SafetyBefore installing the router, read the following warnings Preventing Electrostatic Discharge Damage Preventing Router Damage Unpacking the BoxInstalling Your Router Connecting Ethernet DevicesNetwork Router to Device Network Device Ethernet CableConnected to Router Router Port Type Button Setting Connecting Hubs Connecting a Server, PC, or Workstation Connecting the G.SHDSL Line Connecting an G.SHDSL Line to a Wall JackConnecting a Terminal or PC Connecting the Power SupplyConnecting the Power Supply Power/Link LEDs to Check Normal Patterns Verifying the Router InstallationMounting the Router Wall-Mounting Brackets Bottom of Router Mounting the Router on a Wall Where to Go from Here Installation Where to Go from Here Troubleshooting Before You Call Your Cisco ResellerSymptom Problem Solutions Problems During First StartupTo HUB/TO PC Troubleshooting Problems After Router Is Running Description Design Specification Physical Dimensions System SpecificationsEnvironmental Operating Ranges Port Connector Pinouts Description Design SpecificationRouter Power All national laws and regulationsFunction To HUB/TO PC Button Pin Position OUT Position TX+ RX+Pin Function RTS DTR TXD GND RXD DSR CTSEthernet Cable Specifications Cabling SpecificationsType Category Shielding Maximum Cable Distances Cable Maximum DistanceAppendix a Specifications and Cables Cabling Specifications Numerics GL-2 GL-3 GL-4 D E Ethernet RXD LED Ethernet TXD LED ShdslIN-3 IN-4
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