Intel S5000PAL manual Problems following Initial System Installation, First Steps Checklist

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Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”.

First Steps Checklist

Is AC power available at the wall outlet?

Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.

Are all cables correctly connected and secured?

Are the processors fully seated in their sockets on the server board?

Are all standoffs in the proper location and not touching any components, causing a potential short?

Are all add-in PCI boards fully seated in their slots on the server board?

Are all jumper settings on the server board correct?

Are all jumper and switch settings on add-in boards and peripheral devices correct? To check these settings, refer to the manufacturer's documentation that comes with them. If applicable, ensure that there are no conflicts-for example, two add-in boards sharing the same interrupt.

Are all peripheral devices installed correctly?

If the system has a hard disk drive, is it properly formatted or configured?

Are all device drivers properly installed?

Are the configuration settings made in Setup correct?

Is the operating system properly loaded? See the operating system documentation.

Did you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)?

Is the system power cord properly connected to the system and plugged into a NEMA 5 15R outlet for 100-120V or a NEMA 6-15R outlet for 200-240V ?

Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list. See “Additional Information and Software” for links to the tested component lists.

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Intel® Server Board S5000PAL User’s Guide

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Contents Intel Server Board S5000PAL User’s Guide Intel Order Number D31968-003Disclaimer Safety Information 重要安全指导 Intel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide About this Manual Manual OrganizationProduct Accessories Additional Information and SoftwareAdditional Information and Software For this information or Use this Document or SoftwareIntel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide Contents Appendix a Getting Help Intel Server Board S5000PAL User’s Guide Xiii Xiv List of Tables Xvi List of Figures Intel Server Board S5000PALXviii Server Board Features Intel Server Board S5000PALServer Board Features Feature DescriptionConnector and Component Locations C D E FG H W V U T SRServer Board Connector and Component Locations Configuration Jumpers Jumper Name Jumper PurposeRecovery Jumpers Intel Light Guided Diagnostics Light Guided Diagnostic LEDsBack Panel Connectors Back Panel ConnectorsRAID Support NIC LED DescriptionsLED State Description Hardware Requirements ProcessorDimm Configuration Diagram MemoryFour Dimm Configuration Example Memory Sparing and MirroringPower Supply Optional HardwareIntel RAID Activation Key Hard Disk DrivesIntel Local Control Panel Using the Bios Setup Utility Starting SetupIf You Cannot Access Setup Setup MenusSetup Menu Key Use Key to Press DescriptionUpgrading the Bios Preparing for the UpgradeRecording the Current Bios Settings Clearing the Password Upgrading the BiosObtaining the Upgrade Clear Password Jumper Clearing the CmosClear Cmos Jumper Hardware Installations and Upgrades Installing and Removing MemoryInstalling DIMMs Before You BeginInstalling the Memory Installing or Replacing the Processor Removing DIMMsInstalling the Processor ILifting the Processor Socket HandleRemoving the Socket Cover Installing the Heat Sinks Installing the Heat SinkRemoving a Processor Replacing the Backup Battery Replacing the Backup Battery Intel Server Board S5000PAL User’s Guide Appendix a Getting Help World Wide Web TelephoneCanada Europe Asia-Pacific Region JapanLatin America Panama Intel Server Board S5000PAL User’s Guide Product Safety Compliance Appendix B Regulatory and Compliance InformationProduct Regulatory Compliance Certifications / Registrations / Declarations Product Regulatory Compliance MarkingsProduct Certification Markings Regulatory Region Marking ComplianceElectromagnetic Compatibility Notices FCC USAIndustry Canada ICES-003 Europe CE Declaration of ConformityTaiwan Declaration of Conformity Bsmi Korean Compliance RRL Cnca CCC-ChinaRestriction of Hazardous Substances RoHS Compliance End-of-Life / Product RecyclingAppendix C Troubleshooting Resetting the SystemResetting the System To do this PressProblems following Initial System Installation First Steps ChecklistHardware Diagnostic Testing Verifying Proper Operation of Key System LightsConfirming Loading of the Operating System Specific Problems and Corrective Actions Power Light Does Not LightNo Characters Appear on Screen Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Drive Activity Light Does Not LightCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Problems with Network Server hangs when the drivers are loadedDiagnostics pass but the connection fails Cannot Connect to a ServerSystem Boots when Installing PCI Card Problems with Newly Installed Application SoftwareBootable CD-ROM Disk Is Not Detected Hard Drives are not RecognizedBios Post Beep Codes Post Error Beep CodesLED Information LED InformationError Beep Codes Generated by Intel Remote Management Module Intel Server Board S5000PAL User’s Guide Appendix D LED Decoder Post Progress Code LED ExampleLEDs Red Green Host Processor ChipsetMemory PCI Bus Local ConsoleRemote Console Keyboard PS2 or USBBoot Device Selection Mouse PS2 or USBFixed Media Removable MediaRuntime Phase / EFI Operating System Boot Pre-EFI Initialization PEI CoreDriver Execution Environment DXE Core DXE DriversPre-EFI Initialization Module Peim / Recovery Appendix E Intel Server Issue Report Form Board / Chassis InformationDimm Configuration Operating System InformationAdd-in Card, Peripheral, Video, NIC Peripheral Description DriverHard Drive Information Management InformationControl Panel Information Drive Type Sata SAS, etc Make/Model Hot-swap Or FixedComplete Problem Description
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