Intel S5000PAL manual Appendix E Intel Server Issue Report Form, Board / Chassis Information

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Appendix E: Intel® Server Issue Report Form

Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000PAL/. For the fastest service, please submit your form via the Internet.

Date Submitted: _______________________________________________________

Company Name: ______________________________________________________

Contact Name: ________________________________________________________

Email Address: _______________________________________________________

Intel Server Product: ___________________________________________________

Priority (Critical, Hot, High, Low): _______________________________________

Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

Board / Chassis Information

Baseboard Revision - PBA#: _____________________________________________

Baseboard Serial Number: _______________________________________________

Chassis Model: ________________________________________________________

CPU1 Speed/Stepping/Spec: _____________________________________________

CPU2 Speed/Stepping/Spec: _____________________________________________

System BIOS Version: __________________________________________________

HSC Firmware Version: _________________________________________________

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Contents Intel Order Number D31968-003 Intel Server Board S5000PAL User’s GuideDisclaimer Safety Information 重要安全指导 Intel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide Manual Organization About this ManualAdditional Information and Software Product AccessoriesAdditional Information and Software For this information or Use this Document or SoftwareIntel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide Contents Appendix a Getting Help Intel Server Board S5000PAL User’s Guide Xiii Xiv List of Tables Xvi Intel Server Board S5000PAL List of FiguresXviii Intel Server Board S5000PAL Server Board FeaturesFeature Description Server Board FeaturesC D E FG H W V U T SR Connector and Component LocationsServer Board Connector and Component Locations Jumper Name Jumper Purpose Configuration JumpersRecovery Jumpers Light Guided Diagnostic LEDs Intel Light Guided DiagnosticsBack Panel Connectors Back Panel ConnectorsLED State Description RAID SupportNIC LED Descriptions Processor Hardware RequirementsMemory Dimm Configuration DiagramMemory Sparing and Mirroring Four Dimm Configuration ExampleOptional Hardware Power SupplyIntel RAID Activation Key Hard Disk DrivesIntel Local Control Panel Starting Setup Using the Bios Setup UtilityIf You Cannot Access Setup Setup MenusKey to Press Description Setup Menu Key UseRecording the Current Bios Settings Upgrading the BiosPreparing for the Upgrade Obtaining the Upgrade Clearing the PasswordUpgrading the Bios Clearing the Cmos Clear Password JumperClear Cmos Jumper Installing and Removing Memory Hardware Installations and UpgradesInstalling DIMMs Before You BeginInstalling the Memory Removing DIMMs Installing or Replacing the ProcessorILifting the Processor Socket Handle Installing the ProcessorRemoving the Socket Cover Installing the Heat Sink Installing the Heat SinksRemoving a Processor Replacing the Backup Battery Replacing the Backup Battery Intel Server Board S5000PAL User’s Guide Canada Europe Appendix a Getting HelpWorld Wide Web Telephone Latin America Asia-Pacific RegionJapan Panama Intel Server Board S5000PAL User’s Guide Product Regulatory Compliance Product Safety ComplianceAppendix B Regulatory and Compliance Information Product Regulatory Compliance Markings Certifications / Registrations / DeclarationsProduct Certification Markings Regulatory Region Marking ComplianceFCC USA Electromagnetic Compatibility NoticesTaiwan Declaration of Conformity Bsmi Industry Canada ICES-003Europe CE Declaration of Conformity Cnca CCC-China Korean Compliance RRLEnd-of-Life / Product Recycling Restriction of Hazardous Substances RoHS ComplianceResetting the System Appendix C TroubleshootingResetting the System To do this PressFirst Steps Checklist Problems following Initial System InstallationConfirming Loading of the Operating System Hardware Diagnostic TestingVerifying Proper Operation of Key System Lights Power Light Does Not Light Specific Problems and Corrective ActionsCharacters Are Distorted or Incorrect No Characters Appear on ScreenCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light System Cooling Fans Do Not Rotate ProperlyDrive Activity Light Does Not Light Server hangs when the drivers are loaded Problems with NetworkDiagnostics pass but the connection fails Cannot Connect to a ServerProblems with Newly Installed Application Software System Boots when Installing PCI CardHard Drives are not Recognized Bootable CD-ROM Disk Is Not DetectedPost Error Beep Codes Bios Post Beep CodesLED Information LED InformationError Beep Codes Generated by Intel Remote Management Module Intel Server Board S5000PAL User’s Guide LEDs Red Green Appendix D LED DecoderPost Progress Code LED Example Memory Host ProcessorChipset Local Console PCI BusRemote Console Keyboard PS2 or USBMouse PS2 or USB Boot Device SelectionFixed Media Removable MediaPre-EFI Initialization PEI Core Runtime Phase / EFI Operating System BootDriver Execution Environment DXE Core DXE DriversPre-EFI Initialization Module Peim / Recovery Board / Chassis Information Appendix E Intel Server Issue Report FormOperating System Information Dimm ConfigurationAdd-in Card, Peripheral, Video, NIC Peripheral Description DriverManagement Information Hard Drive InformationControl Panel Information Drive Type Sata SAS, etc Make/Model Hot-swap Or FixedComplete Problem Description
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