Intel S5000PAL manual Appendix a Getting Help

Before You Begin	21
Tools and Supplies Needed	21
Installing and Removing Memory	21
Installing DIMMs	21
Removing DIMMs	23
Installing the Processor	24
Installing the Heat Sink(s)	26
Removing a Processor	27
Replacing the Backup Battery	28
Appendix A: Getting Help	31
World Wide Web	31
Telephone	31
Appendix B: Regulatory and Compliance Information	35
Product Regulatory Compliance	35
Product Safety Compliance	35
Certifications / Registrations / Declarations	36
Product Regulatory Compliance Markings	36
Electromagnetic Compatibility Notices	37
FCC (USA)	37
Industry Canada (ICES-003)	38
Europe (CE Declaration of Conformity)	38
Taiwan Declaration of Conformity (BSMI)	38
Korean Compliance (RRL)	39
CNCA (CCC-China)	39
Restriction of Hazardous Substances (RoHS) Compliance	40
End-of-Life / Product Recycling	40
Appendix C: Troubleshooting	41
Resetting the System	41
Problems following Initial System Installation	42
First Steps Checklist	42
Hardware Diagnostic Testing	43
Verifying Proper Operation of Key System Lights	43
Confirming Loading of the Operating System	43
Specific Problems and Corrective Actions	44
Power Light Does Not Light	44
No Characters Appear on Screen	45
Characters Are Distorted or Incorrect	45
System Cooling Fans Do Not Rotate Properly	46
Drive Activity Light Does Not Light	46
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light	46
Cannot Connect to a Server	47
Problems with Network	47

xii Intel® Server Board S5000PAL User’s Guide