HP x2 1011 G1 (Windows 8.1) manual Support, Contacting support

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12 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers.

●Locate an HP service center.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Using an optional external numeric keypad Identifying low battery levels Resolving a low battery level Security Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Resources For information about Finding informationFinding information Tablet edge components Getting to know your computerTablet edge components States on Display DisplayUser Guides Top KeyboardModels only on TouchPadLights Esc key KeysRight USB device on Left Releasing the tablet from the keyboard Adjusting your tablet’s autorotate lock Changing your tablet’s settingsAdjusting your tablet’s screen brightness Changing your tablet’s viewConnecting to a network Connecting to a wireless networkUsing the wireless controls Using a Wlan Using Intel Wireless Gigabit Dock ManagerUsing the wireless button Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models only Inserting and removing a SIM Using GPS select models onlyUsing the Wireless Dock WiDock Using Bluetooth wireless devicesConnecting to a wired network Connecting to a local area network LAN Using pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Scrolling Finger pinch zoom Rotating select models only Finger clickFlicking select models only Right-edge swipe Edge swipes select models onlyLeft-edge swipe Using the digitizer pen select models only Using touch screen gesturesSetting touch screen preferences Identifying the pen componentsUsing the keyboard Turning the embedded numeric keypad on and off Switching key functions on the embedded numeric keypad Using an optional external numeric keypadConnecting speakers Using the media activity controlsMultimedia AudioAdjusting the volume Connecting headphones and microphonesChecking audio functions on the computer Video WebcamDisplayPort keyboard only Connecting wired displays using MultiStream Transport Shutting down turning off the computer Power managementUsing power-saving states Setting power optionsIntel Rapid Start Technology select models only Initiating and exiting SleepUsing the power meter and power settings Setting password protection on wakeupEnabling and exiting user-initiated Hibernation Using battery power Factory-sealed battery select models onlyFinding additional battery information Displaying the remaining battery charge Using Battery CheckMaximizing battery discharge time Managing low battery levelsConserving battery power Using external AC powerTesting an AC adapter Using memory card readers External cards and devicesInserting a memory card Removing a memory card Using smart cards keyboard only Removing a smart card Inserting a smart cardUsing a USB device Using optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Protecting the computer SecuritySetting passwords in Windows Using passwordsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Page Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security Using the fingerprint reader select models onlyLocating the fingerprint reader Cleaning your computer MaintenanceCleaning procedures Cleaning the display All-in-Ones or NotebooksCleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download ManagerBackup and recovery Performing a system recoveryBacking up your information Using the Windows recovery tools Using Windows operating system media purchased separately Using f11 recovery toolsUsing HP Software Setup Using Windows Refresh or Windows ResetUsing Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer SetupUpdating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderSynchronizing the tablet and keyboard Setting a new boot order in Computer Setup Choosing MultiBoot preferencesDynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiPage Contacting support SupportLabels Specifications Input powerOperating environment Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upSoftware is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not workingElectrostatic discharge Index Symbols/NumericsWlan