HP x2 1011 G1 (Windows 8.1) manual Troubleshooting resources, Resolving issues

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BTroubleshooting

Troubleshooting resources

●Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: ◦ Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦Find HP support worldwide telephone numbers.

◦Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Using an optional external numeric keypad Identifying low battery levels Resolving a low battery level Security Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Resources For information about Finding informationFinding information Tablet edge components Getting to know your computerTablet edge components States on Display DisplayUser Guides Top KeyboardModels only on TouchPadLights Esc key KeysRight USB device on Left Releasing the tablet from the keyboard Adjusting your tablet’s autorotate lock Changing your tablet’s settingsAdjusting your tablet’s screen brightness Changing your tablet’s viewConnecting to a wireless network Connecting to a networkUsing the wireless controls Using a Wlan Using Intel Wireless Gigabit Dock ManagerUsing the wireless button Using operating system controlsUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models only Inserting and removing a SIM Using GPS select models onlyUsing the Wireless Dock WiDock Using Bluetooth wireless devicesConnecting to a wired network Connecting to a local area network LAN Setting pointing device preferences Using pointing devicesUsing the TouchPad and gestures Tapping Scrolling Finger pinch zoom Rotating select models only Finger clickFlicking select models only Right-edge swipe Edge swipes select models onlyLeft-edge swipe Using the digitizer pen select models only Using touch screen gesturesSetting touch screen preferences Identifying the pen componentsUsing the keyboard Turning the embedded numeric keypad on and off Switching key functions on the embedded numeric keypad Using an optional external numeric keypadConnecting speakers Using the media activity controlsMultimedia AudioConnecting headphones and microphones Adjusting the volumeChecking audio functions on the computer Video WebcamDisplayPort keyboard only Connecting wired displays using MultiStream Transport Shutting down turning off the computer Power managementUsing power-saving states Setting power optionsIntel Rapid Start Technology select models only Initiating and exiting SleepSetting password protection on wakeup Using the power meter and power settingsEnabling and exiting user-initiated Hibernation Factory-sealed battery select models only Using battery powerFinding additional battery information Displaying the remaining battery charge Using Battery CheckMaximizing battery discharge time Managing low battery levelsConserving battery power Using external AC powerTesting an AC adapter External cards and devices Using memory card readersInserting a memory card Removing a memory card Using smart cards keyboard only Removing a smart card Inserting a smart cardUsing a USB device Connecting a USB device Using optional external devicesRemoving a USB device Using optional external drives Protecting the computer SecuritySetting passwords in Windows Using passwordsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordRemoving DriveLock protection Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving Automatic DriveLock protection Page Using firewall software Using antivirus softwareInstalling critical security updates Using the fingerprint reader select models only Using HP Client SecurityLocating the fingerprint reader Cleaning your computer MaintenanceCleaning procedures Cleaning the display All-in-Ones or NotebooksCleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download ManagerPerforming a system recovery Backup and recoveryBacking up your information Using the Windows recovery tools Using Windows operating system media purchased separately Using f11 recovery toolsUsing HP Software Setup Using Windows Refresh or Windows ResetStarting Computer Setup Using Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer SetupDetermining the Bios version Updating the BiosDownloading a Bios update About the boot device order Using MultiBootSynchronizing the tablet and keyboard Setting a new boot order in Computer Setup Choosing MultiBoot preferencesSetting a MultiBoot Express prompt Dynamically choosing a boot device using the f9 promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiPage Contacting support SupportLabels Input power SpecificationsOperating environment Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upSoftware is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not workingElectrostatic discharge Index Symbols/NumericsWlan