HP Rlve 810 G2 Troubleshooting resources, Resolving issues, Computer is unable to start up

Page 107

BTroubleshooting

Troubleshooting resources

●Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: ◦ Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦E-mail HP support.

◦Find HP support worldwide telephone numbers.

◦Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

ENWW	Troubleshooting resources 97

Image 107

Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Multimedia Vii Security Support 101 Welcome Resources For information about Finding informationFinding information Enww Right Getting to know your computerGetting to know your computer Left Display Display TouchPad TopLights Fn key KeysBottom Rear See Using a USB device onUsing the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing an Internet service provider Using a WlanUsing operating system controls Protecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using Bluetooth wireless devices select models only Using GPS select models onlyConnecting to a local area network LAN Connecting to a wired networkEnww Enww Using the TouchPad and gestures Using pointing devicesSetting pointing device preferences Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingEdge swipes select models only Finger clickRotating select models only Right-edge swipe Top-edge swipe Identifying the hot keys Using the keyboardUsing Windows shortcut keys Hot key combination Using keypadsUsing the embedded numeric keypad Turning the embedded numeric keypad on and off Using an optional external numeric keypadEnww Audio Using the media activity controlsConnecting speakers MultimediaConnecting headphones and microphones Adjusting the volumeConnecting headphones Connecting a microphoneVideo Webcam select models onlyDisplayPort Shutting down the computer Power managementInitiating and exiting Sleep Setting power optionsUsing power-saving states Intel Rapid Start Technology select models onlyEnabling and exiting user-initiated Hibernation Using the power meter and power settingsSetting password protection on wakeup Finding additional battery information Using battery powerManaging low battery levels Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge timeInserting a battery Inserting or removing the batteryStoring a user-replaceable battery select models only Conserving battery powerReplacing a user-replaceable battery select models only Using external AC powerDisposing of a user-replaceable battery select models only Testing an AC adapter Enww Inserting a memory card Using memory card readers select models onlyExternal cards and devices Removing a memory card Using a USB deviceRemoving a USB device Using optional external devicesConnecting a USB device Using optional external drives Handling drives DrivesRemoving the service door Using hard drivesRemoving or replacing the service door Replacing or upgrading the hard drive Replacing the service doorRemoving the hard drive Installing a hard driveImproving hard drive performance Using Disk DefragmenterUsing Disk Cleanup Enww Protecting the computer SecuritySetting passwords in Windows Using passwordsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving Automatic DriveLock protection Using antivirus softwareUsing firewall software Using HP Client Security Installing critical security updatesInstalling an optional security cable Adding or replacing memory modules MaintenanceEnww Cleaning your computer Cleaning the TouchPad, keyboard, or mouse Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the sides or coverUpdating programs and drivers Using SoftPaq Download Manager Enww Backing up your information Backup and recoveryPerforming a system recovery Click Backup and Recovery Using the Windows recovery toolsUsing Windows operating system media purchased separately Using f11 recovery toolsUsing HP Software Setup Using Windows Refresh or Windows ResetNavigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Enww Setting a new boot order in Computer Setup Using MultiBootAbout the boot device order Choosing MultiBoot preferencesEntering MultiBoot Express preferences Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiEnww Contacting support SupportLabels Labels Enww Specifications Input Power Rating Input powerOperating environment Enww Traveling with the computer Enww Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesComputer is unusually warm Computer screen is blankSoftware is functioning abnormally Computer is on but not respondingDisc does not play Wireless network connection is not workingAn external device is not working Movie is not visible on an external display Electrostatic discharge Appendix C Electrostatic discharge Index Symbols/NumericsJacks SIM Enww

Related manuals

Manual 96 pages 59.37 Kb