HP Rlve 810 G2 An external device is not working, Wireless network connection is not working

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An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box.

●Be sure that the wireless device is turned on.

●Be sure that the computer wireless antennas are free from obstructions.

●Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on.

●Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on.

●Disconnect and then reconnect all cables, and turn the power off and then back on.

A disc does not play

●Save your work and close all open programs before playing a CD or a DVD.

●Log off the Internet before playing a CD or a DVD.

●Be sure that you insert the disc properly.

●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge.

●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.

●Disable Sleep mode before playing the disc.

Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:

◦ Playback may resume.

– or –

ENWW	Resolving issues 99

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Multimedia Vii Security Support 101 Welcome Resources For information about Finding informationFinding information Enww Right Getting to know your computerGetting to know your computer Left Display Display TouchPad TopLights Fn key KeysBottom Rear See Using a USB device onConnecting to a wireless network Connecting to a networkUsing the wireless controls Using the wireless buttonUsing operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using Bluetooth wireless devices select models only Using GPS select models onlyConnecting to a local area network LAN Connecting to a wired networkEnww Enww Setting pointing device preferences Using pointing devicesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingRotating select models only Finger clickEdge swipes select models only Right-edge swipe Top-edge swipe Using Windows shortcut keys Using the keyboardIdentifying the hot keys Hot key combination Using keypadsUsing the embedded numeric keypad Turning the embedded numeric keypad on and off Using an optional external numeric keypadEnww Connecting speakers Using the media activity controlsMultimedia AudioConnecting headphones Adjusting the volumeConnecting a microphone Connecting headphones and microphonesVideo Webcam select models onlyDisplayPort Shutting down the computer Power managementUsing power-saving states Setting power optionsIntel Rapid Start Technology select models only Initiating and exiting SleepSetting password protection on wakeup Using the power meter and power settingsEnabling and exiting user-initiated Hibernation Finding additional battery information Using battery powerDisplaying the remaining battery charge Using Battery CheckMaximizing battery discharge time Managing low battery levelsInserting a battery Inserting or removing the batteryStoring a user-replaceable battery select models only Conserving battery powerDisposing of a user-replaceable battery select models only Using external AC powerReplacing a user-replaceable battery select models only Testing an AC adapter Enww External cards and devices Using memory card readers select models onlyInserting a memory card Removing a memory card Using a USB deviceConnecting a USB device Using optional external devicesRemoving a USB device Using optional external drives Handling drives DrivesRemoving or replacing the service door Using hard drivesRemoving the service door Replacing or upgrading the hard drive Replacing the service doorRemoving the hard drive Installing a hard driveUsing Disk Cleanup Using Disk DefragmenterImproving hard drive performance Enww Protecting the computer SecuritySetting passwords in Windows Using passwordsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordRemoving DriveLock protection Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockUsing firewall software Using antivirus softwareRemoving Automatic DriveLock protection Using HP Client Security Installing critical security updatesInstalling an optional security cable Adding or replacing memory modules MaintenanceEnww Cleaning your computer Cleaning the display All-in-Ones or Notebooks Cleaning proceduresCleaning the sides or cover Cleaning the TouchPad, keyboard, or mouseUpdating programs and drivers Using SoftPaq Download Manager Enww Performing a system recovery Backup and recoveryBacking up your information Click Backup and Recovery Using the Windows recovery toolsUsing Windows operating system media purchased separately Using f11 recovery toolsUsing HP Software Setup Using Windows Refresh or Windows ResetStarting Computer Setup Using Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer Setup Determining the Bios version Updating the BiosDownloading a Bios update Enww About the boot device order Using MultiBootChoosing MultiBoot preferences Setting a new boot order in Computer SetupSetting a MultiBoot Express prompt Dynamically choosing a boot device using the f9 promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiEnww Contacting support SupportLabels Labels Enww Specifications Input Power Rating Input powerOperating environment Enww Traveling with the computer Enww Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upSoftware is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warmAn external device is not working Wireless network connection is not workingDisc does not play Movie is not visible on an external display Electrostatic discharge Appendix C Electrostatic discharge Index Symbols/NumericsJacks SIM Enww

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