HP VA7410 Indirect Commercial Support Packs, Support SD, 24×7, 24×7 Start-Up Numbers, VA7100 Dual

Chapter 4

Peripherals and Accessories

		Direct (Enterprise) CATS and Options 1		Indirect (Commercial) Support Packs 1
VA Hardware	Description	1-, 2-, and 3-year	Installation and	3-Year Support: SD,	Installation and
Universal Product		Support: SD, 24×7,	Start-Up (H4726A)	24×7	Start-Up
Numbers		SCS, BCS
VA7100 Dual	Covers dual processors,	8AE	5CM	H7555A/E; H7559A/E	H7550A/E
Controllers	cache, enclosure
A6261A/AZ/AE;
A6262A/AZ/AE,
A6263A/AZ/AE
VA7110 Dual	Covers dual processors,	8AF	5CP	H7561A/E; H7565A/E	H7551A/E
Controllers	cache, enclosure
A7294A/AZ/AE;
A7295A/AZ/AE;
A7296A/AZ/AE
VA7410 Dual	Covers dual processors,	8AF	5CP	H7561A/E; H7565A/E	H7551A/E
Controllers	cache, enclosure
A6267A/AZ/AE;
A6268A/AZ/AE
Disk Enclosures	Covers enclosure	8AQ	5CA	H7563A/E; H7564A/E	H7558A/E
A6214A/AZ/AE;
A6183A/AZ/AE
VA7100 Controller	Covers processor, cache	803	5CE	H7569A/E; H7570A/E	H7552A/E
A6188A
VA7110 Controller	Covers processor, cache	803	5CF	H7567A/E; H7553A/E	H7552A/E
A7293A
VA7410 Controller	Covers processor, cache	803	5CF	H7567A/E; H7553A/E	H7552A/E
A6218A
18-GB HDD	N/A	8AL	5CG	N/A	N/A
A6191A
36-GB HDD	N/A	8AN	5CH	N/A	N/A
A6913A, A6192A
73-GB HDD	N/A	8AP	5CJ	N/A	N/A
A6194A
73-GB HDD	N/A	8AP	5CJ	N/A	N/A
A7288A
146-GB HDD	N/A	8AP	5CJ	N/A	N/A
A7289A

1Direct channel (enterprise customers) purchase support on disks individually; support pack customers (“commercial” or indirect) receive coverage on up to 15 disks with purchase of enclosure or dual controller support packs.

Note: CATS is the merger of the Camelot and Licensing 2000 projects into one overall program to “reinvent” HP’s upfront and contractual support structures. The internal program name is CATS, which stands for Camelot, Aries, Taurus, Scorpio (LS2K releases). For more information on CATS please see the URL at: http://nternet.fc.hp.com/catscore/channels.htm

HP Service levels	CATS Support	CATS Support	CATS Support	CATS Support	CATS Support
	Options-1 Year	Options-2 Year	Options-3 years	Options-4 Year	Options-5 Year
Same Day	N/A	N/A	N/A	N/A	N/A
24 hours × 7 days	H4404A/H4405A	H4405J	H4404Y/H4405Y	N/A	N/A
Storage Critical Support VA	H4390A	H4390J	H4390Y	H4390G	H4390H
BCS—4 hour	H4395A	N/A	N/A	N/A	N/A
Call-to-Restoration

4-110	HP e3000 Business Servers Configuration Guide – Effective 1/04
	Information Subject to Change