HP VA7410 Hardware and Software-Additional Recommended Services, Description of Services Offered

Chapter 4

Peripherals and Accessories

Hardware and Software—Additional Recommended Services

•TAS—H4399A/H4399J/H4399Y

•SAN Implementation Service for SAN environments—H9273A option 380, 381

•Additional Day ASE Time—H9273A option 311

•Service Guard Implementation—H4810AT

•HP StorageWorks Business Copy VA Implementation (Virtual Array)—H9273A option 3B2

Contractual Support for Enterprise and Commercial Channels

Support Suffixes (SPNs)

• 02C	• 07A	• SL2
• 02A	• 07C	• SL3
• 02G	• 07G
• 02L	• 07V
• 02V	• 07X
• 02X

Description of Services Offered

The 02x are the post warranty support contractual monthly pricing available after the warranty. The 07x are the upgrade warranty support contractual monthly pricing available during the warranty.

Below are the Service Levels:

Code	Description
02A	On-site 4 hour same day hardware response, Monday - Friday, business hours.
07A	07A is available as a warranty upgrade to an 02A response level
02C	On-site next day hardware response, Monday - Friday, business hours (vary by country).
07C	07C available as a warranty upgrade to an 02C response level
02G	On-site 4 hour same day hardware response, seven days a week, 24 hours a day.
07G	07G available as a warranty upgrade to an 02G response level
02L	On-site scheduled hardware response, Monday - Friday, business hours (vary by country).
02V	On-site six-hour hardware call-to-repair, seven days a week, 24 hours a day. Time begins when the original call to the call center is
	made. Recovery of operating system and other software are excluded from time commitment. Available only for customer sites up to
	50 miles (80 km) from a primary HP Support Response Office.
07V	07V available as a warranty upgrade to an 02V repair level
02X	On-site four-hour hardware call-to-restoration, seven days a week, 24 hours a day. Time begins when the original call to the call center
	is made. Restoration considered complete when an operating system prompt is re-established and the operating system is restored to
	the customer’s last configuration (or when the operating system is restored to a generic configuration for that operating system
	configuration). Time commitment does not include time needed for recovery of middleware, application software or data. Available only
	for customer sites up to 50 miles (80 km) from a primary HP Support Response Office. In order to purchase this level of response, the
	system must be part of a BCS contract.
07X	07X available as a warranty upgrade to an 02X repair level
SL2	8×5 Phone-in assistance (Monday – Friday), 2 hour response, License to Use and updates
SL3	24×7 Phone-in assistance, 2 hour response, License to Use and Updates

Field Replaceable Units (FRUs)

Dual Inline Memory Modules (DIMMs)

Each controller utilizes one or two DIMMs, which contain battery-backed non-volatile RAM (NVRAM). The NVRAM is utilized for read/write caching and to store array memory maps. Because data is spread across all of the disks in the array, the array controller must have a way of determining where each block of data is located. This is accomplished using a logical-to-physical data map stored in NVRAM cache. This data map is vital to managing data; without it, all data in the array is inaccessible. Possible memory configurations are shown.

HP e3000 Business Servers Configuration Guide – Effective 1/04	4-111
Information Subject to Change