americas
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas 
europe
asia pacific
warranty
customer service form
north and south america
contents of this section
check the web for up to date contact information hp support in north america
canada
united states
hp support in south america
argentina
brazil
colombia
guatemala
chile
mexico
puerto rico 
venezuela
check the web for up to date information
If you have internet access, click on the URL below:
http://www.hp.com/cposupport/mail_support.html
From time to time, telephone numbers and addresses may change; accessing contact details over the web will ensure you have the latest information.
If you do not have internet access, refer below for a list of contact numbers correct at time of printing:
hp support in north america
Customers in North America can contact HP on the telephone support lines listed, by country, below.
Major Account Customers in the Enterprise Market
Tape drives shipped to major North American account customers carry one of the following product numbers (as stated on the label on the base of your drive):
products for major account customers
tape drive | product number |
ultrium 230, internal | C7400A |
ultrium 230, external | C7401A |
ultrium 230, rack mounted | C7470A |
If your drive carries one of these product numbers, you should contact the US Response Center on:
canada
Telephone | |
Hours of operation: 8.00 | Horaires de disponibilité : |
a.m. to 8:00 p.m. | Lundi - Vendredi, 8 h 00 - |
Monday through Friday | 20 h 00 |
united states
Telephone (970)
Hours of operation: 6.00 a.m. to 6:00 p.m. MST Monday through Friday
hp support in south america
Customers in South America can contact HP on the telephone support lines listed, by country, below.
Major Account Customers
Where a second number is listed under the
products for major account customers
tape drive | product number |
ultrium 230, internal | C7400A |
ultrium 230, external | C7401A |
ultrium 230, rack mounted | C7470A |
argentina
Telephone | 0810 555 5520 (from | 0810 555 5520 |
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| within Argentina) |
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| (5411) 4778 8380 | (5411) 4778 8380 |
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| (outside Argentina) |
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| Hours of operation: 8:30 | Horas de atención: Lunes | |
| a.m. to 7:30 p.m. Monday | ||
| a Viernes de 8:30 a | ||
| through Friday | ||
| 19:30 h | ||
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| ||
Major Account Customers | +54 1781 4061 |
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Telephone | +54 1781 4061 |
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| brazil |
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Telephone | Great São Paulo: (11) | Grande São Paulo: (11) | |
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| Other regions: 0800 | Demais regiões: 0800 | |
| 157751 | 157751 |
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| horãrio de | |
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| funcionamento: Pré- | |
|
| vendas Televendas : 2a | |
| Hours of operation: 8:00 | a 6a feira das 08 às 22h | |
| a.m. to 7:00 p.m. Monday | Sábado das 09 às 18h | |
| through Friday | ||
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| ||
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| das 08 às 19h | |
Major Account Customers | +55 11 725 1588 |
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Telephone | +55 11 725 1588 |
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| chile |
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Telephone | 800 22 5547 | 800 22 5547 |
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Hours of operation: 9:00 | Horas de atención: Lunes |
a.m. to 6:00 p.m. Monday | a Viernes de 9:00 a |
through Friday | 18:00 h |
colombia
Telephone | 9 800 91477 | 9 800 91477 |
Hours of operation: 9:00 a.m. to 6:00 p.m. Monday through Friday
guatemala
Telephone 800 999 5305
Hours of operation: 9:00 a.m. to 6:00 p.m. Monday through Friday
Saturdays from 9:00 a.m. to 1.00 p.m.
mexico
Mexico City
Telephone 52-58-9922
Hours of operation: 8:30 a.m. to 22:00 p.m. Monday through Friday
9:00 a.m. to 14:00 p.m. on Saturday
Outside Mexico City
Telephone
Hours of operation: 8:30 a.m. to 22:00 p.m. Monday through Friday
9:00 a.m. to 14:00 p.m. on Saturday
Major Account Customers
Telephone +52 5258 4500
puerto rico
Telephone 1 877 2320 589
Horas de atención: Lunes a Viernes de 9:00 a 18:00 h
800 999 5305
Horas de atención: Lunes a Viernes de 9:00 a 18:00 h
Horas de atención: Lunes a Viernes de 8:30 a 22:00 h
Horas de atención: Lunes a Viernes de 8:30 a 22:00 h
+52 5258 4500
1 877 2320 589
Hours of operation: 9:00 | Horas de atención: Lunes |
a.m. to 5:00 p.m. Monday | a Viernes de 9:00 a |
through Friday | 17:00 h |
venezuela
Telephone 800 47 777 (Caracas 207 | 800 47 777 (Caracas 207 |
8488) | 8488) |
Hours of operation: 8:00 | Horas de atención: Lunes |
a.m. to 5:00 p.m. Monday | a Viernes de 8:00 a |
through Friday | 19:00 h |
| +58 2 239 2423 |
Major Account Customers |
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Telephone +58 2 239 2423 |
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