HP Tape manual None of the drive’s LEDs illuminate

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The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive, the host computer and its connections, or with the way the system is being operated. If none of the following advice helps you solve the problem, refer to our World Wide Web Customer Care pages on: //www.hp.com/support/dlt1 or call for assistance.

None of the drive’s LEDs illuminate

Possible reason	Recommended action

The drive is not receiving power.	Check the drive’s power cable.

All of the LEDs on the front panel blink continually

Possible reason	Recommended action
An internal drive fault has occurred.	1. Press and hold the Eject button for 6 seconds to
	reset the drive.
	2. Shut down and turn off the host server or
	workstation, then turn it back on and allow it to
	boot.
	3. Call technical support if POST continues to fail.

The host server or workstation does not recognize the HP Surestore DLT1 tape drive

Possible reason	Recommended action
The drive’s SCSI ID might not be unique.	Identify the SCSI IDs of existing SCSI devices by
	using HP Library & Tape Tools.
	Change the drive’s SCSI ID. Shut down and turn
	off the host server or workstation. Change the
	drive’s SCSI ID. Turn on the host server or
	workstation.
	Ensure that all devices on the SCSI bus are SE or
	LVD.
The SCSI host adapter might be incorrectly	Check the SCSI host adapter configuration. Refer
configured.	to the SCSI host adapter manuals for instructions.
The SCSI cable might be loose.	Check both ends of the SCSI cable.

The SCSI terminator might be loose or missing.	Make sure an LVD/SE terminator is in place on the
	end of the SCSI ribbon cable.
The SCSI bus might be improperly terminated.	If your HP Surestore DLT1 drive is not the last or
	only device on the SCSI bus, check all SCSI cable
	connections and make sure an LVD/SE terminator
	is in place on the end of the SCSI ribbon cable.
The SCSI terminator might not be at the end of	Make sure the terminators are placed only at each
the SCSI bus or more than two terminators	end of the SCSI bus--one at the host adapter and
might be present on the SCSI bus.	one on the end of the SCSI ribbon cable.

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Contents Copyright Revision historyDate OctoberObtaining technical support North and south america Europe, middle east and africa Asia pacific Warranty Warranty conditionsWarranty ExclusionsCustomer service form Before you start Switching on the drive If you have problems during self testResetting the drive OperationFront panel lights Front panel lightsWrite Protected first light Ready second lightLoading and unloading To load a cartridgeTo unload a cartridge To label a cartridgeCartridge care Cleaning Cleaning strategyCleaning cartridge Cleaning the tape heads on a driveFeatures and specifications Choose your model from the bulleted list belowHp surestore dlt1i Hp surestore dlt1e Non-operating limits storage rangesDlt1e Media compatibility DLT1 compatibility matrixAction Drive DLT4000 DLT7000Diagnostics Troubleshooting Frequently asked questions FAQsScsi configuration This topic is available in English only ModelHP-UX systems series 700 only Determining the Scsi idCreating the device files ExampleConfiguring for Digital Unix DEC systems, Digital UnixConfiguring the device files Scsi configuration Unix configuration hp systemsIBM RS/600 systems, AIX Device file names under AIXPC-based UNIX, SCO and Linux Silicon Graphics systems, Irix Mtcan and constants valuesSun systems, Solaris 2 SunOS Hp-data valuesFor all adapters Value MeaningVerify the installation Verifying the installationOverview System-specific argumentsGlossary Ordering supplies AdaptersRail kits MediaOrdering supplies DLT1 Secure the drive Scsi ID Scsi host bus adapter Scsi ribbon cableMounting bay Mounting hardwareBackup software HP product registration DriversUser documentation HP Library & Tape ToolsChecking the drive’s Scsi ID Page Preparing mounting bay in a Page Attaching tray for NetServer L-Series servers Page Installing the drive Page Attaching Scsi and power cables to internal drive Page Securing the drive side mounting screws shown Page Tape drive controls and indicators Front panel LEDs ReadyWrite protecting cartridges Cleaning cartridges Write-protecting cartridgesLooking after cartridges Loading a cartridge Check operation To load a cartridgeTo unload a cartridge Using HP Library & Tape Tools Page If you have Internet access, register electronically If you do not have internet accessNone of the drive’s LEDs illuminate Other sources of information Page External tape drive Connect the power cable TroubleshootingCheck the drive’s Scsi ID Connect the Scsi cableScsi ID Scsi cable Backup software HP product registration Checking the Scsi ID Page Connecting the Scsi cable Page Connecting the power cable Page Tape drive front panel Front panel LEDs Write-protecting cartridges Write-protecting cartridges Loading a DLTtape cartridge Check operation Using HP Library & Tape Tools Page If you have internet access, register electronically None of the drive’s LEDs illuminate All of the LEDs on the front panel blink continuallyIs properly terminated