HP Tape manual Asia pacific

Page 5

asia pacific

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas europe

asia pacific

warranty

customer service form

asia pacific

contents of this section

check the web for up to date contact information

 

 

 

 

 

hp support in asia pacific

 

 

 

australia

malaysia

 

 

china (PRC)

new zealand

 

 

hong kong

philippines

 

 

india

singapore

 

 

indonesia

taiwan

 

 

japan

thailand

 

 

korea, republic of

vietnam

 

 

 

 

 

check the web for up to date information

If you have internet access, click on the URL below:

http://www.hp.com/cposupport/mail_support.html

From time to time, telephone numbers and addresses may change; accessing contact details over the web will ensure you have the latest information.

If you do not have internet access, refer below for a list of contact numbers correct at time of printing:

hp support in asia pacific

Customers in Asia Pacific region can contact HP on the telephone support lines listed, by country, below.

Major Account Customers

Where a second number is listed under the sub-heading "Major Account Customers", this number should be used by major account customers where the product number (as stated on the label on the base of your drive) is as follows:

products for major account customers

tape drive

product number

ultrium 230, internal

C7400A

ultrium 230, external

C7401A

ultrium 230, rack mounted

C7470A

or call 852 599 700

australia

Telephone (03) 8877 8000

Hours of operation: 9.00 a.m. to 5:00 p.m. Monday through Friday

Spare parts 1800 670 054

Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday

Major Account Customers

Telephone 61 3272 2895

china (PRC)

Telephone +86 (0)10 6564 5959

Hours of operation: 8:30 to 17:30

Monday through Friday

Major Account Customers

Telephone +86 1505 3888

hong kong

Telephone 800 96 7729

Hours of operation: 8:30 to 17:30

Monday through Friday

Major Account Customers

Telephone 852 599 7777

india

Telephone +91 11 682 6035

+86 (0)10 6564 5959

+86 1505 3888

800 96 7729

852 599 7777

Hours of operation: 9:30 a.m to 5:30 p.m Monday through Friday

indonesia

Telephone +62 (21) 350 3408

Hours of operation: 8:00 a.m to 5:00 p.m. Monday through Friday

 

 

japan

 

 

 

 

 

 

 

Telephone

+81 3

3335 8333

+81 3 3335 8333

 

 

Hours of operation: 9:00

 

 

 

to 12:00 and 13.00 to

 

 

 

17:00

 

 

 

 

Monday through Friday

 

 

 

 

 

+81 42 534 1831

 

Major Account Customers

 

 

Telephone

+81 42 534 1831

 

 

 

 

 

korea, rupublic of

 

 

 

 

 

within Seoul only

+82 (2) 3270 0700

Telephone

+82 (2) 3270 0700

 

 

 

Hours of operation: 9:00

 

 

 

a.m. to 6:00 p.m.

 

 

 

Monday through Friday.

 

 

 

9:00 a.m. to 1:00 p.m on

 

 

 

Saturdays

 

 

 

 

 

080 999 0700

 

outside Seoul only

 

 

Telephone

080 999 0700

 

 

 

Hours of operation: 9:00

 

 

 

a.m. to 6:00 p.m.

 

 

 

Monday through Friday.

 

 

9:00 a.m. to 1:00 p.m on Saturdays

+81 42 534 1831

Major Account Customers

Telephone +81 42 534 1831

malaysia

Telephone +60 (3) 295 2566

Hours of operation: 8:30 a.m. to 5:30 p.m. Monday through Friday

Major Account Customers

Telephone +60 (3) 298 6555

new zealand

Telephone +64 (9) 356 6640

Hours of operation: 9:00 a.m. to 5:30 p.m. Monday through Friday

philippines

Telephone +63 (2) 867 3351

Hours of operation: 8:30 a.m. to 5:30 p.m. Monday through Friday

singapore

Telephone +65 272 5300

Hours of operation: 8:30 a.m. to 5:30 p.m Monday through Friday

Major Account Customers

Telephone +65 293 2911

taiwan

Telephone

+886

(2)

2717 0055

+886

(2)

2717 0055

 

Hours of operation: 8:30

 

 

 

 

a.m. to 5:30 p.m.

 

 

 

 

Monday through Friday

 

 

 

 

 

 

 

+886

(2)

712 0404

Major Account Customers

 

 

 

Telephone

+886

(2)

712 0404

 

 

 

thailand

Telephone +66 (2) 661 4000

Hours of operation: 8:30 a.m. to 5:30 p.m. Monday through Friday

vietnam

Telephone +84 (0) 8823 4530

Hours of operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

8.00a.m to 12:00 p.m on Saturday

© 2000, Hewlett-Packard Company

file:///C/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/manual/document/common/contact/eng/asiap.htm [12/3/2001 7:50:23 AM]

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Contents Revision history CopyrightDate OctoberObtaining technical support North and south america Europe, middle east and africa Asia pacific Warranty conditions WarrantyWarranty ExclusionsCustomer service form Before you start If you have problems during self test Switching on the driveResetting the drive OperationFront panel lights Front panel lightsWrite Protected first light Ready second lightTo load a cartridge Loading and unloadingTo unload a cartridge To label a cartridgeCartridge care Cleaning strategy CleaningCleaning cartridge Cleaning the tape heads on a driveChoose your model from the bulleted list below Features and specificationsHp surestore dlt1i Dlt1e Hp surestore dlt1eNon-operating limits storage ranges DLT1 compatibility matrix Media compatibilityAction Drive DLT4000 DLT7000Diagnostics Troubleshooting FAQs Frequently asked questionsScsi configuration Model This topic is available in English onlyDetermining the Scsi id HP-UX systems series 700 onlyCreating the device files ExampleDEC systems, Digital Unix Configuring for Digital UnixScsi configuration Unix configuration hp systems Configuring the device filesIBM RS/600 systems, AIX Device file names under AIXPC-based UNIX, SCO and Linux Mtcan and constants values Silicon Graphics systems, IrixHp-data values Sun systems, Solaris 2 SunOSFor all adapters Value MeaningVerifying the installation Verify the installationOverview System-specific argumentsGlossary Adapters Ordering suppliesRail kits MediaOrdering supplies DLT1 Secure the drive Scsi ID Scsi ribbon cable Scsi host bus adapterMounting bay Mounting hardwareBackup software Drivers HP product registrationUser documentation HP Library & Tape ToolsChecking the drive’s Scsi ID Page Preparing mounting bay in a Page Attaching tray for NetServer L-Series servers Page Installing the drive Page Attaching Scsi and power cables to internal drive Page Securing the drive side mounting screws shown Page Tape drive controls and indicators Ready Front panel LEDsWrite protecting cartridges Looking after cartridges Cleaning cartridgesWrite-protecting cartridges Loading a cartridge To unload a cartridge Check operationTo load a cartridge Using HP Library & Tape Tools Page If you do not have internet access If you have Internet access, register electronicallyNone of the drive’s LEDs illuminate Other sources of information Page External tape drive Troubleshooting Connect the power cableCheck the drive’s Scsi ID Connect the Scsi cableScsi ID Scsi cable Backup software HP product registration Checking the Scsi ID Page Connecting the Scsi cable Page Connecting the power cable Page Tape drive front panel Front panel LEDs Write-protecting cartridges Write-protecting cartridges Loading a DLTtape cartridge Check operation Using HP Library & Tape Tools Page If you have internet access, register electronically All of the LEDs on the front panel blink continually None of the drive’s LEDs illuminateIs properly terminated