HP XU103UT manual Troubleshooting resources

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B Troubleshooting resources

●Access Web site links and additional information about the computer through Help and Support. Select Start > Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP Customer Support at http://www.hp.com/go/contactHP.

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

◦Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦E-mail HP Customer Support.

◦Find HP Customer Support worldwide telephone numbers.

◦Locate an HP service center.

82 Appendix B Troubleshooting resources

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Contents HP Notebook Product notice Safety warning notice Iv Safety warning notice Table of contents VGA Hdmi External cards and devices Security Computer Setup Bios and Advanced System Diagnostics Appendix C Electrostatic discharge Index Select Start All Programs HP HP Documentation IntroductionFinding more information about your new computer Creating a wireless connection Identifying wireless and network status iconsNetworking select models only WindowsWindows Vista Turning wireless devices on or off Using HP Connection Manager select models onlyUsing operating system controls Select Start All Programs HP HP Connection ManagerSelect Start Connect to Using a WlanConnecting to an existing Wlan Setting up a new Wlan Protecting your WlanUsing HP Mobile Broadband select models only Roaming to another networkInserting a SIM Removing a SIMUsing GPS select models only Using Bluetooth wireless devicesConnecting to a wired network Bluetooth and Internet Connection Sharing ICSConnecting a modem cable Connecting a country- or region-specific modem cable adapter Selecting a location settingAdding new locations when traveling Windows Select Start Devices and PrintersConnecting to a local area network LAN select models only Page Audio Using the media activity controlsMultimedia Adjusting the volume Select Start All Programs Accessories Sound RecorderChecking audio functions on the computer Select Start Control Panel Hardware and Sound SoundWebcam select models only VideoPage Hdmi Configuring audio for Hdmi Intel Wireless Display select models onlyWindows 7-SelectStart Shut down Power managementShutting down the computer Initiating and exiting Sleep Setting power optionsUsing power-saving states Using the power meter Using power plansViewing the current power plan Initiating and exiting HibernationSelecting a different power plan Customizing power plansSetting password protection on wakeup Using HP Power Assistant select models only Using battery powerFinding additional battery information Select Start All Programs HP HP Power AssistantUsing Battery Check Displaying the remaining battery chargeMaximizing battery discharge time Managing low battery levelsConserving battery power Resolving a low battery levelUsing external AC power Storing a batteryDisposing of a used battery Replacing the batteryTesting an AC adapter Switchable graphics/dual graphics select models only Using switchable graphics select models onlyUsing dual graphics select models only Inserting a digital card Using Media Card Reader cards select models onlyExternal cards and devices Removing a digital card Using ExpressCards select models onlyConfiguring an ExpressCard Inserting an ExpressCard Using smart cards select models only Removing an ExpressCardRemoving a smart card Using a USB deviceInserting a smart card Removing a USB device Using 1394 devices select models onlyConnecting a USB device Removing a 1394 device Using an eSATA device select models onlyConnecting a 1394 device Connecting an eSATA device Removing an eSATA deviceUsing optional external drives Using a serial device select models onlyUsing optional external devices Using the expansion port select models only Using the docking connector select models only Drives Handling drivesUsing hard drives Using Disk DefragmenterUsing Disk Cleanup Improving hard drive performanceIdentifying HP 3D DriveGuard status Using HP 3D DriveGuard select models onlyManaging power with a parked hard drive Using optical drives select models only Identifying the installed optical driveUsing HP 3D DriveGuard software Inserting an optical discRemoving an optical disc Slot-loadWhen the disc tray opens normally Slot-load Using RAID select models only Sharing optical drivesSecurity Protecting the computerUsing passwords Setting passwords in Windows Password FunctionSetting passwords in Computer Setup Managing a Bios administrator passwordSetting a new Bios administrator password Changing a Bios administrator passwordDeleting a Bios administrator password Managing a Computer Setup DriveLock passwordEntering a Bios administrator password Setting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Removing Automatic DriveLock protection Using Computer Setup Automatic DriveLockEntering an Automatic DriveLock password Installing critical security updates Using antivirus softwareUsing firewall software Using HP ProtectTools Security Manager select models only Installing an optional security cableUsing the fingerprint reader select models only Locating the fingerprint readerMaintenance Cleaning your computerCleaning products Cleaning proceduresUpdating programs and drivers Cleaning the sides and coverCleaning the TouchPad and keyboard Using SoftPaq Download Manager Computer Setup Bios and Advanced System Diagnostics Using Computer SetupStarting Computer Setup Navigating and selecting in Computer SetupRestoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Select Start Help and Support MaintainUsing Advanced System Diagnostics Page MultiBoot About the boot device orderEnabling boot devices in Computer Setup Considering boot order changesChoosing MultiBoot preferences Setting a new boot order in Computer SetupEntering MultiBoot Express preferences Dynamically choosing a boot device using the f9 promptSetting a MultiBoot Express prompt Computer Management Using Client Management SolutionsConfiguring and deploying a software image Managing and updating software HP Client Manager for Altiris select models onlyHP CCM Client Configuration Manager select models only HP SSM System Software ManagerUsing Intel Active Management Technology select models only Enabling the iAMT solutionUsing the MEBx setup utility menus Intel ME ConfigurationIAMT Configuration Change Intel ME PasswordTraveling with the computer Page Troubleshooting resources Electrostatic discharge Symbols/Numerics IndexKeys SIM