HP Surestore SAN Manager LM Software, Surestore SAN Manager DM Software manual Troubleshooting

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3 Troubleshooting

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AInstalling Fibre Channel Manager On HP-UX SAN Data Hosts

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Contents
$10DQDJHUHYLFH0DQDJHPHQW QVWDOODWLRQ*XLGH Uhvhuyhg Frpsdwleoh0LFURVRIWLQGRZVDQGLQGRZV17DUH86 LqvwuxfwlrqvContents Troubleshooting Index Page Introduction LVFRYHULQJDQG0DSSLQJ6WRUDJH5HVRXUFHV SAN Manager DM Overview0RQLWRULQJWKH+HDOWKRI6WRUDJH5HVRXUFHV 7DEOH HYLFH0DQDJHPHQW$SSOLFDWLRQV DXQFKLQJHYLFH6SHFLILF$SSOLFDWLRQVApplication Device Supported System Requirements 0DQDJHPHQW6WDWLRQ6\VWHP5HTXLUHPHQWV7DEOH 0DQDJHPHQW6WDWLRQ0LQLPXP5HTXLUHPHQWV Requirement Value$1DWD+RVWV6\VWHP5HTXLUHPHQWV ZklfkvwrudjhrulqiudvwuxfwxuhghylfhvduhfrqqhfwhgRequirement Solaris Windows¥ 0RWLIIRQWOLVWIRQWVHWOLEP $1DWD+RVWV3DWFK5HTXLUHPHQWV¥ 2SHQLQGRZVVXQ3DWFKUHTXLUHGLQDVLDQORFDWLRQVRQO\ HYLFH7\SHV Supported Device Types and DevicesIROORZLQJW\SHVDQGGLVSOD\VLWVDVVRFLDWHGLFRQLQWKHJUDSKLFDOPDS Hylfhv Qiudvwuxfwxuhhylfhv7DEOH ,QIUDVWUXFWXUHHYLFHV6XSSRUWHGE\6$10DQDJHU0 Device Model7DEOH 6WRUDJHHYLFHV6XSSRUWHGE\6$10DQDJHU0 6WRUDJHHYLFHVDevice Model SAN Connection Bridge on the SAN 106XSSRUWHGHYLFH7\SHVDQGHYLFHVInstalling SAN Manager DM Installation Overview Preparing for InstallationQVWDOOLQJ6$10DQDJHU0UHTXLUHVWKUHHWDVNV 12,QVWDOODWLRQ2YHUYLHZIroorzlqjvriwzduhsurgxfwvrqwkhpdqdjhphqwvwdwlrq 3UHSDULQJIRU,QVWDOODWLRQ‡ $GREH$FUREDW5HDGHU ¥ GRPDLQUHTXLUHGRQO\LILQGRZV17RUKRVWFRQILJXUHGLQDGRPDLQ Judsklfdopds143UHSDULQJIRU,QVWDOODWLRQ 8QLQVWDOOLQJ3UHYLRXV9HUVLRQVRQ+386$1DWD+RVWV HWHUPLQLQJ3UHYLRXV6$10DQDJHU0,QVWDOODWLRQVRJLQDVURRWRQWKH+38KRVW Vzolvwjuhslgldo VZOLVWJUHSL+36&6,*DWHZD\Installing SAN Manager DM 5HGXQGDQW0DQDJHPHQW6WDWLRQQVWDOOLQJ6$10DQDJHU0RQWKH0DQDJHPHQW6WDWLRQ UhgxqgdqwpdqdjhphqwvwdwlrqQVHUWWKH6$10DQDJHU0&520LQWKH&520GULYH OLFNWKH,QVWDOO6$10DQDJHU0OLQN7KHHOFRPHZLQGRZDSSHDUV0LQLPXP5HTXLUHPHQWVZLQGRZDSSHDUV OLFNWKH1HWEXWWRQWRFRQWLQXH7KH/LFHQVH$JUHHPHQWZLQGRZDSSHDUVOLFNWKH1HWEXWWRQWRFRQWLQXH7KH6HWXS7\SHZLQGRZDSSHDUV Zhofrphzlqgrz Prqlwruhgrxwriedqg WRGHSOR\WKH+RVW$JHQWFRPSRQHQWDIWHULQLWLDOLQVWDOODWLRQ3DGGUHVVHVWRHQWHULQWKH,3LVFRYHU\DQG,3,JQRUHZLQGRZV RXFDQRQO\HQWHUDZLOGFDUGLQRQH,3DGGUHVVILHOGWklvzlqgrz GHOD\PD\RFFXUEHIRUHDFRQILUPDWLRQPHVVDJHDSSHDUV SurfhvvDsshduv OLFNWKHLQLVKEXWWRQ7KH,QWURGXFWLRQZLQGRZUHDSSHDUV FrpsohwhwkhilqdofrqiljxudwlrqwdvnvQWHULQJ/LFHQVH,QIRUPDWLRQ Setting Up SAN Manager DMOLFNWKH&RQILJXUDWLRQWDE Dqgrwkhughylfhv $VVRFLDWLQJ,QIUDVWUXFWXUHHYLFHVURPWKHGLWPHQXVHOHFW/LFHQVLQJ7KH/LFHQVHZLQGRZDSSHDUV 5LJKWFOLFND7RSRORJ\RUKXELFRQZLWKXQNQRZQEOXHVWDWXV QWHJUDWLQJZLWK2WKHU0DQDJHPHQW$SSOLFDWLRQV RQILJXULQJ6$10DQDJHU0WRSRUWYHQWVIdovh YduldeohDXQFKLQJ6$10DQDJHU0IURP+31HWZRUN1RGH0DQDJHU QDEOHHYHQWHSRUWLQJE\PRGLI\LQJWKH75$3B1$%/VHWWLQJWRWUXHLqvwdoohg Phvvdjhorj8VHWKHIROORZLQJVDPSOHWRFUHDWHWKHVDQPJUGPILOH DXQFKLQJ6$10DQDJHU0IURP&$8QLFHQWHU71 GlwruzlqgrzdsshduvHOHWHWKHWHWLQWKH3DUDPHWHUVER ZlqgrzOLFNWKHHSOR\/LVWEXWWRQ OLFNWKHLWEXWWRQWRFORVHWKH+RVW$JHQWHSOR\PHQWZLQGRZTroubleshooting Introduction Symptom Cause/Solution If You Are Unable To Install SAN Manager DMRequired version of Java Runtime Environment JRE not Current NT logon name is more than 14 characters. When If You Are Unable To Deploy The Host AgentHost or network to which you are deploying is down. Verify If You Are Unable to Start SAN Manager DM Page If You Cannot Start SAN Manager DM Services Database is corrupt. Run the createnewdb.cmd script42,IRX&DQQRW6WDUW6$10DQDJHU06HUYLFHV Installing Fibre Channel Manager Overview Lqiudvwuxfwxuhghylfhvlvfrqqhfwhg7RGHWHUPLQHLI=HXV/LWHLVLQVWDOOHGRQWKH+386$1GDWDKRVW QwhuwkhiroorzlqjdwdfrppdqgsurpswRZQORDGLQJDQG,QVWDOOLQJ=HXV/LWHHE6HUYHU Installing Zeus Lite Web ServerRQILJXULQJ=HXV/LWHHE6HUYHUIRULEUH&KDQQHO0DQDJHU Vwduwhxv DgplqlvwudwlrqvhuyhuKwwskrvwqdph KRVWQDPHLVWKHQDPHRIWKHKRVWRQZKLFK=HXV/LWHLVLQVWDOOHGInstalling Fibre Channel Manager FgwpsFgglvw QvwdoovkQvwdoo 6WDUWWKH&0DQDJHULQVWDOODWLRQXWLOLW\E\HQWHULQJ7KH&0DQDJHUFRQILJXUDWLRQPDLQPHQXDSSHDUV Wkhghidxowzhevhuyhu QWHUWKHQHQWHUD&0$EV&*,YDOXHRIRSWHXVOLWHFJLELQ WkhsdudphwhuqxpehudqgwkhqhqwhulqjdqhzydoxhUhwxuqwrwkhfrqiljxudwlrqpdlqphqx 9HULI\WKH&0DQDJHUGDHPRQLVUXQQLQJE\HQWHULQJUninstalling SAN Manager DM Appendix BOLFNWKH9LHZ/LVWEXWWRQ7KH2SHQZLQGRZDSSHDUV Uninstalling Selected Data HostsRXEOHFOLFNWKHORJGLUHFWRU\WRGLVSOD\LWVFRQWHQWV $SSHQGL XQLQVWDOOHGWKH+RVW$JHQWFRPSRQHQW XQLQVWDOOLQJWKH+RVW$JHQWFRPSRQHQWNloosurfhvvblg Uninstalling SAN Manager DM and All Data Hosts 8QLQVWDOOLQJWKH+RVW$JHQWIURP$OO6$1DWD+RVWV5HSHDWWKHSUHYLRXVVWHSIRUHDFKKRVWLQWKHGHSOR\PHQWOLVW 56$SSHQGLOLFNWKHLWEXWWRQWRFORVHWKH+RVW$JHQWHSOR\PHQWZLQGRZ FRPPDQGZLQGRZZKHQXQLQVWDOODWLRQLVFRPSOHWHGVXFFHVVIXOO\Windows NT and Windows HP-UX 10.20 Solaris VZUHPRYH&0DQDJHU67$1 8QLQVWDOOLQJLEUH&KDQQHO0DQDJHUIURPDQ+38DWD+RVWFgrsw 8QLQVWDOOLQJ6$10DQDJHU0IURPWKH0DQDJHPHQW6WDWLRQ OLFNWKH1HWEXWWRQWRFRQWLQXH7KH3URJUDP0DLQWHQDQFHZLQGRZDSSHDUVAppendix B 62$SSHQGL END-USER License Agreement Appendix CLFHQVH*UDQW +36XUH6WRUH6$10DQDJHU6RIWZDUH/LFHQVH7HUPV2ZQHUVKLS RSLHVDQG$GDSWDWLRQV 1RLVDVVHPEO\RUHFU\SWLRQ7UDQVIHU 7HUPLQDWLRQ6XSSOHPHQWDO5HVWULFWLRQVIRU+36XUH6WRUH6$10DQDJHU6RIWZDUH 86*RYHUQPHQW5HVWULFWHG5LJKWVLqfrusrudwhg Appendix C 68$SSHQGL Appendix D Ehghihfwlyh HhfxwhlwvsurjudpplqjlqvwuxfwlrqvgxhwrvxfkghihfwvWrsurylqfh Lqglfdwhglqwkhrzqhuvpdqxdoruvhuylfherrnohw72$SSHQGL Diwhulqlwldolqvwdoodwlrq GHYLFHW\SHVVXSSRUWHG$1GDWDKRVWV6RODULV $1GDWDKRVWVLQGRZV GHSOR\LQJLqvwdoodwlrq ¥ Suhsdulqjiru $1GDWDKRVWVUHTXLUHPHQWVHqwhulqjljqruhudqjh Olfhqvhdjuhhphqw Frqwhqw OlfhqvhhqwhulqjVriwzduhuhtxluhphqwv VWDUWLQJ6$10DQDJHU0WURXEOHVKRRWLQJ Wurxeohvkrrwlqj ¥76,QGH 5HDGHU&RPPHQW6KHHW Agree Disagree+HZOHWW3DFNDUG&RPSDQ\ 6RIWZDUHDQG6$10DQDJHPHQW2SHUDWLRQ $WWHQWLRQ,QIRUPDWLRQQJLQHHULQJ06Page RU,QWHUQDO8VH2QO\
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