HP Surestore SAN Manager DM Software manual If You Are Unable To Install SAN Manager DM

Symptom

Cause/Solution

Installation terminates and

Windows Installer version 1.0 is installed on your system. SAN

prompts for a system

Manager DM uses version 1.1 of the Windows Installer. Windows

reboot.

requires a system reboot in order to upgrade the Installer version.

1.

Click the OK button to reboot.

2.

Continue installation of SAN Manager DM.

The Next button is not

Required version of Java Runtime Environment (JRE) not

available in Installation

installed. SAN Manager DM requires JRE 1.2.2-001. This version of

Wizard. Cannot continue

the JRE is delivered on the SAN Manager DM CD-ROM.

with installation.

1.

Click the Cancel button to exit the Installation Wizard.

2.

From the Introduction window, select Install JAVA 2 JRE.

3.

Follow the instructions to install the JRE.

4.

Reattempt installation of SAN Manager DM.

Current NT logon name does not have administrators privilege

for this system. Administrator privilege for system on which SAN

Troubleshooting

Manager DM is being installed is required in order to proceed past the

Minimum Requirements window of the Installation Wizard. Log on to

the system with a user name that has administrators privilege.