HP Mobile Printing for Windows Mobile manual Get help with hp mobile printing

Page 13

To help ensure any issues are quickly resolved, be prepared to provide the following information:

What is the version of the product?

(In HP Mobile Printing, tap Tools, and then tap About to find the version.)

What is the problem that the product is experiencing?

Can you reproduce this problem on a regular basis?

What troubleshooting steps have you already taken?

In addition, the customer support agent may request log files to be sent to help characterize the issue more readily. These log files can be found in the /Temp directory of the Pocket PC.

ENWW	Get help with hp mobile printing 5

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Contents Page Page Hp mobile printing for pocket pc User guide Trademark Credits Software License Terms No Warranty. Limitation of Liability Contents Troubleshooting About hp mobile printing for Pocket PC IntroductionDirect Printing Direct Printing FeaturesGet help with hp mobile printing Get help with hp mobile printing Introduction ‹ To install hp mobile printing Install hp mobile printingSystem tab, tap Remove Programs ‹ To uninstall hp mobile printingQuick look at hp mobile printing ‹ To print a message and its attachments How to print an e-mail messageQuick look at hp mobile printing Getting started About the printer list Creating a printer listSupported printers Supported printers and print settingsSupported printers HP printersEpson printers Canon printersSeries ‹ To choose the type of printer Add a printer„ Choose an infrared printer ‹ To detect an infrared printer Choose an infrared printerAdd a printer Enww ‹ To specify an infrared printer to use manually Enww My Printers screen appears with the added printer ‹ To specify the printer to use Choose a network printerAdd a printer Enww Prepare for Bluetooth printing Choose a Bluetooth printer‹ To choose the type of Bluetooth printer Add a Bluetooth printerFor iPAQs with integrated Bluetooth Enww Add a printer For other Bluetooth-enabled Pocket PCs ‹ To specify the printer to use ‹ To remove a printer Remove a printerRemove a printer Creating a printer list Mail Printing Printing‹ To open and print a message Print a message or attachmentMail Printing ‹ To view and print an attachment Mail Printing ‹ To print quickly from the message list Download icon next to check box Download an attachment using InboxNo download icon What the file icons mean Supported file formats File Printing‹ To browse folders and print a file Print a file‹ To view and print a file ‹ To view and print files in File Explorer ‹ To print from a ClearVue viewer ‹ To view and print attachments in Inbox‹ To print details of selected items Print from Calendar, Contacts, and TasksEnww Choose print options ‹ To change print settingsView print status ‹ To view the status of current jobs View the status of current jobsView print status Clear past job entries Cancel printing‹ To clear past job entries Change logging levels ‹ To cancel printing‹ To change logging levels Choose content transformation preferences‹ To choose content transformation preferences Configure the printer‹ To configure the printer View Print Manager Information ‹ To view Print Manager information Printing Printing problems TroubleshootingUnable to open network folder in HP Mobile Printing Unable to print to a Bluetooth printer Tap Start, and then tap HP Mobile Printing Select Add a Bluetooth printer, and then tap NextTap Start, and then tap HP Mobile Printing Nothing prints and no error message is displayed ‹ To close open applications See ClearVue product limitationsNetwork identification problem ‹ To set up an e-mail service Set up InboxEnww Set up Inbox Enww Tap Connect ‹ To send and receive messagesClearVue Suite compatibility ClearVue Presentation ClearVue product limitationsClearVue Document Page Hewlett-Packard Development Company, L.P Edition 2 11/2003

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