HP Mobile Printing for Windows Mobile manual Troubleshooting, Printing problems

Page 73

5 Troubleshooting

Printing problems

Unable to find Print buttons when trying to print e-mail messages or files

You must open HP Mobile Printing to print e-mail messages or files. Make sure you are not looking for the Print buttons in Inbox or File Explorer as you cannot print directly from those programs.

You can purchase and install ClearVue viewers which will enable you to open files in Inbox or File Explorer (supported file formats only) and then print them. For more information, see Print Word, PowerPoint, Excel, or PDF files.

Unable to view e-mail messages in HP Mobile Printing

Make sure Inbox is properly set up and you are able to send and receive messages in Inbox. Support for e-mail is for ActiveSync and IMAP4 only.

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Contents Page Page Hp mobile printing for pocket pc User guide Trademark Credits Software License Terms No Warranty. Limitation of Liability Contents Troubleshooting About hp mobile printing for Pocket PC IntroductionDirect Printing Direct Printing FeaturesGet help with hp mobile printing Get help with hp mobile printing Introduction ‹ To install hp mobile printing Install hp mobile printingSystem tab, tap Remove Programs ‹ To uninstall hp mobile printingQuick look at hp mobile printing ‹ To print a message and its attachments How to print an e-mail messageQuick look at hp mobile printing Getting started About the printer list Creating a printer listSupported printers Supported printers and print settingsSupported printers HP printersEpson printers Canon printersSeries ‹ To choose the type of printer Add a printer„ Choose an infrared printer ‹ To detect an infrared printer Choose an infrared printerAdd a printer Enww ‹ To specify an infrared printer to use manually Enww My Printers screen appears with the added printer ‹ To specify the printer to use Choose a network printerAdd a printer Enww Prepare for Bluetooth printing Choose a Bluetooth printer‹ To choose the type of Bluetooth printer Add a Bluetooth printerFor iPAQs with integrated Bluetooth Enww Add a printer For other Bluetooth-enabled Pocket PCs ‹ To specify the printer to use ‹ To remove a printer Remove a printerRemove a printer Creating a printer list Mail Printing Printing‹ To open and print a message Print a message or attachmentMail Printing ‹ To view and print an attachment Mail Printing ‹ To print quickly from the message list Download icon next to check box Download an attachment using InboxNo download icon What the file icons mean Supported file formats File Printing‹ To browse folders and print a file Print a file‹ To view and print a file ‹ To view and print files in File Explorer ‹ To print from a ClearVue viewer ‹ To view and print attachments in Inbox‹ To print details of selected items Print from Calendar, Contacts, and TasksEnww Choose print options ‹ To change print settingsView print status ‹ To view the status of current jobs View the status of current jobsView print status Clear past job entries Cancel printing‹ To clear past job entries Change logging levels ‹ To cancel printing‹ To change logging levels Choose content transformation preferences‹ To choose content transformation preferences Configure the printer‹ To configure the printer View Print Manager Information ‹ To view Print Manager information Printing Printing problems TroubleshootingUnable to open network folder in HP Mobile Printing Unable to print to a Bluetooth printer Tap Start, and then tap HP Mobile Printing Select Add a Bluetooth printer, and then tap NextTap Start, and then tap HP Mobile Printing Nothing prints and no error message is displayed ‹ To close open applications See ClearVue product limitationsNetwork identification problem ‹ To set up an e-mail service Set up InboxEnww Set up Inbox Enww Tap Connect ‹ To send and receive messagesClearVue Suite compatibility ClearVue Presentation ClearVue product limitationsClearVue Document Page Hewlett-Packard Development Company, L.P Edition 2 11/2003

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