HP Mobile Printing for Windows Mobile manual Unable to print to a Bluetooth printer

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If the connection is interrupted, you have to reprint the document.

NOTE. Some older infrared devices such as HP Photosmart 1000 series printers use an infrared protocol that is not compatible with HP Mobile Printing.

Unable to print to a Bluetooth printer

Check the following:

zThe Bluetooth printer is switched on and not currently printing.

zThe Bluetooth radio on the Pocket PC is turned on.

zThe devices are within the recommended 10-meter range. Try moving closer to the printer, or into the room where the printer is located (certain walls may block the transmission).

zIf you are not using an iPAQ with integrated Bluetooth capability, be sure to run the Bluetooth software to discover the printer and assign a COM port. When selecting the printer, make sure you specify the correct COM port.

To specify the correct COM port, tap HP Mobile Printing, Tools, Configuration, and Printers. On the System tab, set the Bluetooth COM port. For more information, check the manufacturer’s Bluetooth software specifications.

You’ve configured a Bluetooth printer with an iPAQ 5450/55 device, but the following error message occurs:

“Unable to connect to the Bluetooth printer. Check whether the printer is powered on and located within the supported range. If the problem persists, restart your device.”

There may be a faulty connection between the Bluetooth printer and Bluetooth Manager that is preventing HP Mobile Printing from connecting to that printer.

To correct the problem, do one of the following two options:

1Remove the connection between the printer and the COM port. This connection, as shown in the Active Connections list, was established in the iPAQ 5450/55 Bluetooth Manager.

a Tap Start, tap iPAQ Wireless, and then tap Bluetooth Manager. b Tap and hold on the printer icon. A pop-up menu appears.

ENWW	Printing problems 67

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Contents Page Page Hp mobile printing for pocket pc User guide Trademark Credits Software License Terms No Warranty. Limitation of Liability Contents Troubleshooting About hp mobile printing for Pocket PC IntroductionDirect Printing Direct Printing FeaturesGet help with hp mobile printing Get help with hp mobile printing Introduction ‹ To install hp mobile printing Install hp mobile printingSystem tab, tap Remove Programs ‹ To uninstall hp mobile printingQuick look at hp mobile printing ‹ To print a message and its attachments How to print an e-mail messageQuick look at hp mobile printing Getting started About the printer list Creating a printer listSupported printers Supported printers and print settingsSupported printers HP printersEpson printers Canon printersSeries ‹ To choose the type of printer Add a printer„ Choose an infrared printer ‹ To detect an infrared printer Choose an infrared printerAdd a printer Enww ‹ To specify an infrared printer to use manually Enww My Printers screen appears with the added printer ‹ To specify the printer to use Choose a network printerAdd a printer Enww Prepare for Bluetooth printing Choose a Bluetooth printer‹ To choose the type of Bluetooth printer Add a Bluetooth printerFor iPAQs with integrated Bluetooth Enww Add a printer For other Bluetooth-enabled Pocket PCs ‹ To specify the printer to use ‹ To remove a printer Remove a printerRemove a printer Creating a printer list Mail Printing Printing‹ To open and print a message Print a message or attachmentMail Printing ‹ To view and print an attachment Mail Printing ‹ To print quickly from the message list Download icon next to check box Download an attachment using InboxNo download icon What the file icons mean Supported file formats File Printing‹ To browse folders and print a file Print a file‹ To view and print a file ‹ To view and print files in File Explorer ‹ To print from a ClearVue viewer ‹ To view and print attachments in Inbox‹ To print details of selected items Print from Calendar, Contacts, and TasksEnww ‹ To change print settings Choose print optionsView print status ‹ To view the status of current jobs View the status of current jobsView print status Cancel printing Clear past job entries‹ To clear past job entries Change logging levels ‹ To cancel printing‹ To change logging levels Choose content transformation preferencesConfigure the printer ‹ To choose content transformation preferences‹ To configure the printer View Print Manager Information ‹ To view Print Manager information Printing Printing problems TroubleshootingUnable to open network folder in HP Mobile Printing Unable to print to a Bluetooth printer Tap Start, and then tap HP Mobile Printing Select Add a Bluetooth printer, and then tap NextTap Start, and then tap HP Mobile Printing Nothing prints and no error message is displayed ‹ To close open applications See ClearVue product limitationsNetwork identification problem ‹ To set up an e-mail service Set up InboxEnww Set up Inbox Enww Tap Connect ‹ To send and receive messagesClearVue Suite compatibility ClearVue Presentation ClearVue product limitationsClearVue Document Page Hewlett-Packard Development Company, L.P Edition 2 11/2003

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