HP Mobile Printing for Windows Mobile manual Nothing prints and no error message is displayed

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NOTE. HP iPAQ printers typically use the COM8 port for Bluetooth connections. Other manufacturers may use a different COM port for Bluetooth printing. See the manufacturer’s printer documentation for more details.

fEnter a unique and easily identifiable printer name in the My printer’s name box. Use the keyboard to enter the required text,

and then tap the keyboard icon on the command bar to remove the keyboard from the screen.

gSelect from the Enable raw file types and Set as default printer check boxes, as appropriate.

hTap Finish.

Nothing prints and no error message is displayed

Make sure that you are within the range of the printer. If nothing prints and no error message displays, use the following steps to correct the problem:

1Tap Tools, and then tap Job Status to check the status of the document.

2If the status shows an error, tap it to see details of the problem.

Printing is slow

It may take a while to process and print complex documents from a Pocket PC. Tap Tools, and then tap Job Status to make sure no errors are reported and that the print job is being processed.

To increase the printing speed, use a lower print quality setting such as Normal or Draft.

Fonts are not printing correctly

Only one font (Tahoma) is available when printing directly to the printer from HP Mobile Printing.

Graphics are not printing, or not printing correctly

zThe graphic format may not be supported.

zWhen printing a document from a Pocket PC, the print quality may not be as good as printing from a desktop computer, and graphics in the document may not print correctly.

70 Chapter 5 Troubleshooting

ENWW

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Contents Page Page Hp mobile printing for pocket pc User guide Trademark Credits Software License Terms No Warranty. Limitation of Liability Contents Troubleshooting Introduction About hp mobile printing for Pocket PCDirect Printing Features Direct PrintingGet help with hp mobile printing Get help with hp mobile printing Introduction Install hp mobile printing ‹ To install hp mobile printing‹ To uninstall hp mobile printing System tab, tap Remove ProgramsQuick look at hp mobile printing How to print an e-mail message ‹ To print a message and its attachmentsQuick look at hp mobile printing Getting started Creating a printer list About the printer listSupported printers and print settings Supported printersHP printers Supported printersCanon printers Epson printersSeries Add a printer ‹ To choose the type of printer„ Choose an infrared printer Choose an infrared printer ‹ To detect an infrared printerAdd a printer Enww ‹ To specify an infrared printer to use manually Enww My Printers screen appears with the added printer Choose a network printer ‹ To specify the printer to useAdd a printer Enww Choose a Bluetooth printer Prepare for Bluetooth printingAdd a Bluetooth printer ‹ To choose the type of Bluetooth printerFor iPAQs with integrated Bluetooth Enww Add a printer For other Bluetooth-enabled Pocket PCs ‹ To specify the printer to use Remove a printer ‹ To remove a printerRemove a printer Creating a printer list Printing Mail PrintingPrint a message or attachment ‹ To open and print a messageMail Printing ‹ To view and print an attachment Mail Printing ‹ To print quickly from the message list Download an attachment using Inbox Download icon next to check boxNo download icon What the file icons mean File Printing Supported file formatsPrint a file ‹ To browse folders and print a file‹ To view and print a file ‹ To view and print files in File Explorer ‹ To view and print attachments in Inbox ‹ To print from a ClearVue viewerPrint from Calendar, Contacts, and Tasks ‹ To print details of selected itemsEnww ‹ To change print settings Choose print optionsView print status View the status of current jobs ‹ To view the status of current jobsView print status Cancel printing Clear past job entries‹ To clear past job entries ‹ To cancel printing Change logging levelsChoose content transformation preferences ‹ To change logging levelsConfigure the printer ‹ To choose content transformation preferences‹ To configure the printer View Print Manager Information ‹ To view Print Manager information Printing Troubleshooting Printing problemsUnable to open network folder in HP Mobile Printing Unable to print to a Bluetooth printer Select Add a Bluetooth printer, and then tap Next Tap Start, and then tap HP Mobile PrintingTap Start, and then tap HP Mobile Printing Nothing prints and no error message is displayed See ClearVue product limitations ‹ To close open applicationsNetwork identification problem Set up Inbox ‹ To set up an e-mail serviceEnww Set up Inbox Enww ‹ To send and receive messages Tap ConnectClearVue Suite compatibility ClearVue product limitations ClearVue PresentationClearVue Document Page Hewlett-Packard Development Company, L.P Edition 2 11/2003
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