HP Mobile Printing for Windows Mobile manual Unable to open network folder in HP Mobile Printing

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HP Mobile Printing indicates that an attachment is not downloaded, even though I’ve already downloaded it in Inbox

In HP Mobile Printing, be sure to go to the same e-mail service that was used to download the attachment in Inbox.

Example: In Inbox, download	In HP Mobile Printing, be sure to
attachments using ActiveSync.	go to the same e-mail service.

Unable to open network folder in HP Mobile Printing

Before you can open the network folder, you must use the File Explorer to download the associated files.

Unable to find printer model

If a printer model is not listed, try one of the following solutions:

zSelect the series that matches the printer. For example, to use a PhotoSmart 7150 printer, select PhotoSmart 7000 series.

zSelect Hewlett-Packard PostScript Printer for a postscript-enabled printer.

Unable to print to an infrared printer

Make sure that:

zThe infrared ports on the devices are lined up and within the recommended range. Try moving closer to the printer.

zNothing is between the two ports.

zThere are no bright lights shining into either of the ports, which can interfere with the connection.

66 Chapter 5 Troubleshooting

ENWW

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Contents Page Page Hp mobile printing for pocket pc User guide Trademark Credits Software License Terms No Warranty. Limitation of Liability Contents Troubleshooting Introduction About hp mobile printing for Pocket PCDirect Printing Features Direct PrintingGet help with hp mobile printing Get help with hp mobile printing Introduction Install hp mobile printing ‹ To install hp mobile printing‹ To uninstall hp mobile printing System tab, tap Remove ProgramsQuick look at hp mobile printing How to print an e-mail message ‹ To print a message and its attachmentsQuick look at hp mobile printing Getting started Creating a printer list About the printer listSupported printers and print settings Supported printersHP printers Supported printersCanon printers Epson printersSeries Add a printer ‹ To choose the type of printer„ Choose an infrared printer Choose an infrared printer ‹ To detect an infrared printerAdd a printer Enww ‹ To specify an infrared printer to use manually Enww My Printers screen appears with the added printer Choose a network printer ‹ To specify the printer to useAdd a printer Enww Choose a Bluetooth printer Prepare for Bluetooth printingAdd a Bluetooth printer ‹ To choose the type of Bluetooth printerFor iPAQs with integrated Bluetooth Enww Add a printer For other Bluetooth-enabled Pocket PCs ‹ To specify the printer to use Remove a printer ‹ To remove a printerRemove a printer Creating a printer list Printing Mail PrintingPrint a message or attachment ‹ To open and print a messageMail Printing ‹ To view and print an attachment Mail Printing ‹ To print quickly from the message list Download an attachment using Inbox Download icon next to check boxNo download icon What the file icons mean File Printing Supported file formatsPrint a file ‹ To browse folders and print a file‹ To view and print a file ‹ To view and print files in File Explorer ‹ To view and print attachments in Inbox ‹ To print from a ClearVue viewerPrint from Calendar, Contacts, and Tasks ‹ To print details of selected itemsEnww View print status ‹ To change print settingsChoose print options View the status of current jobs ‹ To view the status of current jobsView print status ‹ To clear past job entries Cancel printingClear past job entries ‹ To cancel printing Change logging levelsChoose content transformation preferences ‹ To change logging levels‹ To configure the printer Configure the printer‹ To choose content transformation preferences View Print Manager Information ‹ To view Print Manager information Printing Troubleshooting Printing problemsUnable to open network folder in HP Mobile Printing Unable to print to a Bluetooth printer Select Add a Bluetooth printer, and then tap Next Tap Start, and then tap HP Mobile PrintingTap Start, and then tap HP Mobile Printing Nothing prints and no error message is displayed See ClearVue product limitations ‹ To close open applicationsNetwork identification problem Set up Inbox ‹ To set up an e-mail serviceEnww Set up Inbox Enww ‹ To send and receive messages Tap ConnectClearVue Suite compatibility ClearVue product limitations ClearVue PresentationClearVue Document Page Hewlett-Packard Development Company, L.P Edition 2 11/2003

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