HP UX Patch Management manual Support and other resources, Contacting HP, Related information

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11 Support and other resources

Contacting HP

Before you contact HP

Be sure to have the following information available before you contact HP:

Technical support registration number (if applicable)

Service agreement ID (SAID)

Product serial number

Product model name and number

Product identification number

Applicable error message

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/ en/wwcontact_us.html).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).

In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact_us.html).

Subscription service

HP recommends you register your product at the Subscriber's Choice for Business website: http:// www.hp.com/united-states/subscribe/gateway

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to http://www.hp.com/bizsupport/feedback/ww/webfeedback.html.

Include the document title and manufacturing part number. All submissions become the property of HP.

Related information

Documents

HP-UX Software Assistant Administration Guide

Dynamic Root Disk Administrator's Guide

Contacting HP 91

Image 91
Contents Patch Management User Guide for HP-UX 11.x Systems Revision history Table of Contents What are standard HP-UX patch bundles? Using Dynamic Root Disk for patch management 107 104Patch management strategies HP-UX patches and patch managementWhere to start How to get patchesShould you use standard HP-UX patch bundles? Quick start guide for patching HP-UX systemsOverview Before you beginStandard HP-UX patch bundles Acquiring and installing standard HP-UX patch bundlesAcquiring the bundles As root, run the createdepothp-ux11script Installing the bundlesSwlist Advanced topic using Dynamic Root Disk DRDAcquiring the patches Acquiring and installing individual patchesQuick start guide for patching HP-UX systems Swverify -d \* @ /tmp/somepatchdirectory/depot Installing the patchesAdvanced topic using Dynamic Root Disk DRD HP-UX software structure HP-UX patch overviewPatch-related concepts Patch identificationSoftware depots and patch depots Patch bundlesPatch state Patch statusCategory tags StateSwlist -l fileset -a state grep patchid Swlist -l product -a categorytag patchid Which patches are on a system?For example Examples of the swlist command$ swlist -l product *,c=patch $ swlist -l bundle @ somesystem $ swlist -l product *,c=manualdependenciesAncestors Ancestors and supersession$ swlist -l fileset -a ancestor PHSS29183 Swlist -a appliedpatches filesetname Supersession$ swlist -a appliedpatches Xserver.AGRM Showpatches -s Swlist -l patch -x showsupersededpatches=trueSwlist -a patchstate -x showsupersededpatches=true patchid $ swlist -l fileset -a supersedes PHSS28681HP-UX Patch Supersession Chain Patch-related attributesSee Category tags Types of dependencies Patch dependenciesCorequisites and prerequisites Impact of dependencies on acquiring patches Enforced and unenforced manual dependenciesSwlist -vl fileset -a dependencytype fileset Patch rollback Patch rollback and commitmentPatch commitment Cleanup -p -c number Advanced topic patch cleanup utilityHP-UX patch ratings Rating details HP patch rating$ swlist -l product -a categorytag PHSS30011 Critical and noncritical patchesFinding information for a specific patch Patch documentationSubset of fields in patch text file and patch details Swlist -l product -a readme patchid more Obtaining information using the ItrcPatch warnings Advanced topic the readme attributeCritical and noncritical warnings Questions to ask How to handle patch warningsAdvanced topic finding patches with warnings Considerations Backup and recoveryPatch management life cycle Patch management overviewPatch management life cycle Patch management overview Restrictive Conservative Innovative Establishing a software change management strategyOperational factor and patch management strategy matrix Recommendations for software change managementPatch management and software depots Consideration of HP patch ratingAcquiring patches for proactive patching Proactive patching strategyAdvanced topic HP-UX Software Assistant Reactive patching strategyAcquiring patches for reactive patching Advanced topic security patching strategyAdvanced topic scanning for security patches Testing the patches to be installedWhat are standard HP-UX patch bundles? Key featuresStandard HP-UX patch bundles Standard HP-UX patch bundle use and release dates Obtaining standard HP-UX patch bundlesQuick start guide for patching HP-UX systems Find individual patches Using the IT Resource CenterObtaining an Itrc user account Useful pages on the ItrcAccessing the patch database and finding an individual patch Key featuresClick the add to selected patch list button Using the IT Resource Center Check for patches with dependencies Advanced topic checking for all patch dependenciesUsing the IT Resource Center Click the add to selected patch list button Ask your peers in the forums Standard patch bundlesCustom patch bundles run a patch assessment Support information digestsSearch knowledge base Common software distributor commands for patching Using software depots for patch managementDirectory depots Depot typesTape depots Using depotsChoosing depot type and depot location Viewing depotsSwlist -l depot Swlist -l depot @ remotesystem $ swlist -l depot$ swlist -l depot @ swdepot.xyz.com Creating and adding to a directory depot Depot/patches/11.11 Copying patches to depotsAdvanced topic HP-UX Software Assistant Registering and unregistering directory depotsCopying products with patch dependencies to depots $ swreg -u -l depot /depot/patches/2003-07periodicdepot Advanced topic access control listsExamples of registering and unregistering depots $ swreg -l depot /depot/patches/2003-07periodicdepotExamples of verifying directory depots Verifying directory depots$ swverify -d \* @ /mydepots/newdirectorydepot $ swverify -d \* @ /mydepots/PHSS30278depot Verification had errorsRemoving software from a directory depot Verification succeededExecution succeeded Advanced topic removing superseded patches from a depot $ /usr/sbin/cleanup -d /mydepots/patchdepot$ swlist -l product -d @ /mydepots/patchdepot $ swreg -u -l depot /mydepots/PHCO27780depot Installing patches from a depotRemoving a directory depot $ swlist -l product @ /mydepots/patchdepotReboots the system when required Analysis succeeded Examples of installing patches from a depotCustom patch bundles Installing products with patch dependencies from a depotAnalysis and Execution succeeded Rev Patch description Examples of listing patches and bundlesRev Bundle Description $ swlist -d @ /mydepots/temporarydepot Creating a custom bundleAnalysis succeeded Finally, remove the temporary depot For more information Using HP-UX Software Assistant for patch managementUsing Dynamic Root Disk for patch management Drd1m Patch Assessment Tool Using the Patch Assessment ToolBenefits of the Patch Assessment Tool Example of running the Patch Assessment Tool Select upload new system information Contacting HP Support and other resourcesRelated information HP websites Typographic conventionsNon-HP websites Times Patch usage models Components in test Image Then production Patch usage model 1 hardware/application software changeDRD Begi n Product needs to be certified on HP-UX 11i v2/v3 Patch usage model 3 operating environment cold install Patch usage model 3 operating environment cold install Patch usage model 4 operating environment update Patch usage model 4 operating environment update Create clone Patch usage model 5 proactive patchPassed? System Patch usage model 6 reactive patchAncestor GlossaryIPD SWA Index Index See also HWE Index