HP Scitex FB700 Industrial manual Warranty claims, CallMe@hp

Page 94

●Your computer may not be working properly. Run an application that you know works correctly and print to be sure.

●The computer’s port may not be working properly. Print to another output device that you know works correctly (and is not connected to the RIP) to check this.

5.Is the print quality good?

YES: Then the problem is not covered in this checklist. Contact Technical Services. NO: Check the following:

●Banding or general poor image quality — the printheads may need to be calibrated (see Calibrate the printer on page 45). One or more inkjets may be clogged or not firing (see Ink page on page 35). The media advance may need to be recalibrated (see Media Feed Calibration on page 47).

●Inaccurate color or under- or over-saturated output — the wrong color profile may be selected at the RIP. Refer to the documentation that accompanies the RIP.

●Inaccurate color or lack of detail — one or more inkjets may be clogged or not firing (see Ink page on page 35).

Since automatic head maintenance cannot occur when the printer is powered down, keep the printer powered on at all times if possible. If automatic head maintenance does not occur for an extended period, manual purging may be necessary to restore the printheads to working condition.

●Noisy carriage motion or repeating print artifacts — Noisy carriage motion can be eliminated by cleaning (see Clean and lubricate rail strips (bi-weekly) on page 68 or Clean carriage wheels (monthly) on page 73). If the carriage wheels develop flat spots due to non- use, use the Carriage Motion Troubleshooter to restore their shape (from the System page of the control panel, see Tools > User Diagnostics> Carriage Motion).

●Media buckling or media feed problems — the wrong media could be selected in the Media Wizard (see Configure media on page 9). The media may not have been loaded squarely (see Configure and load media on page 9).

●Head strike — if the printhead is striking the media, check how the media is tracking from the supply spindle. The sides of the media should be parallel to the sides of the printer, with no wrinkling or buckling. If necessary, reload the media. See Load rigid media on page 12 for instructions. Also check the Media Wizard to see whether the correct media is selected (see Configure media on page 9).

Warranty claims

The printer is covered by a manufacturer’s limited warranty, which includes the printheads.

For more information about warranty claims, contact HP (see next page for contact information).

CallMe@hp

CallMe@hp is a suite of tools that enables communication between you and your HP support organization. CallMe@hp uses a web-based interface to provide live chat (similar to instant messaging), file exchange, and even remote control of your computer to allow the Support Agent immediate and first-hand understanding of your printer.

If you receive your printer support directly from HP, CallMe@hp may be employed at any time at the request of your HP support representative. If you receive your printer support through a dealer, reseller, or other third-party, CallMe@hp may be employed when circumstances require direct

88 Appendix B Troubleshooting

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Contents HP Scitex FB500 Printer HP Scitex FB700 Printer Part number CQ114-90027 Revision B Table of contents Load inks Order accessories Functional specifications Physical Power Environmental Electrical IntroductionOperating requirements EnvironmentalImportant operating notes RIPSafety warnings Quick tour Input sideQuick tour Ink system Special featuresPrintheads Media handlingUse the HP Embedded Web Server Transfer a custom media definition Update the printer softwareDownload a printer events file Display job accounting informationConfigure media Configure and load mediaMedia Wizard General Media Settings Work with the rigid media tables Load rigid media Use the camera to locate the sheets Quick Load Multi-sheet N-UPLoad roll-fed media Incomplete rowsEnww Use the camera to locate the media Enww Unload an empty ink box Load inksLoad inks Load a full ink boxOrder ink supplies You can order the following ink supplies for your printerPrinting jobs Available print modes2FB700 print modes and maximum print speeds Stored jobs Thumbnail screenProperties screen Position and eject options 2Position options with Auto Eject OffPrinting tips VisibleWhite ink option overview Use white inkIntroduction Types of white ink printingWhite ink maintenance Overview Use the control panelHome Enww Printing 2Home page with Attention message and View Attentions buttonPrinting Options menu Enww Media MediaMaintenance menu Media Settings menuInk Enww System Tools menuUser Cleaning and Maintenance System Information Settings menuLanguage Selection LicenseMenu tree PrintingInk MediaSystem Lvds Enww Enww Calibrate the printer When to calibrateAutoJet Auto calibrations Manual calibrationsMedia Feed Calibration Manual BiDi Registration 1Media feed calibration patternPrinthead X Calibration Press Printhead X Calibration in the menuManual Jet Mapping Press ProceedReport Individual Bad Jets Clear Individual Bad Jets Unfixed Jets Report Default Registration DataLinearization Enww Accessories Order accessoriesAccessories User cleaning Schedule of tasksClean the carriage home sensor monthly on Remove the lamp housings Replace UV lamp bulb 500-1000 hoursRemove the user-end lamp housing Remove the service-end lamp housing Enww Remove the old UV lamp bulb Enww Re-install the lamp housings Re-install the user-end lamp housingClean the rail encoder strip bi-weekly Re-install the service-end lamp housingClean ionizer needles quarterly Clean and lubricate rail strips bi-weekly Clean and lubricate rail strips bi-weekly Clean the print head orifice plates bi-weekly Clean and lubricate the service station rails monthly Clean service station wiper monthly Clean carriage wheels monthly 20Location of carriage wheels User cleaning Enww Clean the carriage home sensor monthly Vacuum bottom of carriage monthlyClean the carriage home sensor monthly Replace the UV lamp filters quarterly Clean the electronics box filters quarterly Replace the service station wiper quarterly Drain waste from service station quarterly Clean the media thickness sensor roller quarterlyEnww Specifications Functional specificationsPower PhysicalCEE 7/4 CEE 7/7 Table A-6Printer environmental specifications EnvironmentalTroubleshooting Troubleshooting checklistWarranty claims CallMe@hpEurope, Middle East, and Africa HP Customer CareNorth America Asia and PacificEnww Start with the printer in good working order Image quality tipsStartup and check jet health Load media correctlyChoose a resolution RIP settingsCheck jet health Color matching Choose a color profileEnww Index Enww

Scitex FB700 Industrial specifications

The HP Scitex FB700 is an industrial flatbed printer designed to meet the rigorous demands of high-quality large-format printing. Launched by HP, this printer offers businesses incredible versatility, speed, and precision, making it an essential tool for print service providers looking to enhance their productivity and expand their service offerings.

One of the standout features of the HP Scitex FB700 is its print quality. Equipped with HP's proprietary UV inks, the printer delivers vibrant colors, sharp images, and excellent durability. These inks are designed for a wide range of substrates, making it possible to print on materials such as rigid boards, flexible media, and even specialty applications like textiles. The FB700 supports a maximum print resolution of 1200 dpi, ensuring that every detail is faithfully rendered.

A key technology in the FB700 is its UV curing capability. This technology allows the printer to cure the inks almost instantly as they are applied, which not only speeds up the printing process but also enables printing on heat-sensitive materials. The ability to quickly switch between different substrates, from foam board to acrylic, offers unparalleled flexibility for businesses looking to meet diverse client needs.

Moreover, the HP Scitex FB700 features a user-friendly interface, enhanced by HP’s smart technology. This includes automated calibration and quality control systems that help maintain consistent print quality while reducing the likelihood of errors. The printer is also designed with ease of maintenance in mind, allowing operators to focus on production rather than troubleshooting.

In terms of productivity, the FB700 excels with a high throughput rate. Capable of producing prints up to 95 m² per hour, this printer is suited for high-volume jobs, enabling businesses to take on larger projects without sacrificing quality. Its robust design ensures reliability and efficiency, making it ideal for busy print environments.

Lastly, sustainability is an important consideration within the printing industry, and the HP Scitex FB700 addresses this concern by utilizing low-VOC inks and energy-efficient components. This commitment to eco-friendliness allows companies to meet their sustainability goals while maintaining a competitive edge in the market.

In summary, the HP Scitex FB700 Industrial printer is a powerful tool that combines high performance, versatility, and ease of use. With its advanced printing technologies, exceptional print quality, and commitment to sustainability, it is well-equipped to handle the diverse demands of modern printing applications.
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