4 Product care and support
This section describes the options for product support.
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code
USB Error
Paper Jam
Hatch Open
Motor Failure
Lamp Error
Paper Error
Description
1.Check the USB connection between the scanner and the computer.
2.Use the Windows Device Manager tool to verify that the computer recognizes the scanner.
•Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.
•Vista/Vista, 64 bit: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager.
3.If the computer does not recognize the scanner, uninstall and then reinstall the scanner software.
4.If the problem persists, see www.hp.com/support.
A document feeder paper jam has been detected. Open the hatch and clear the jam.
The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan.
Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.
Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.
The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error:
1.Remove the paper from the document feeder.
2.Sort through the stack to make sure the sheets are not stuck together.
3.Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide.
4.Replace the stack of originals and try again.
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