HP 5590 5590, 5590 L1910A#B1H manual Troubleshooting, Scanner installation or setup problems

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troubleshooting

This section contains solutions for common problems with the scanner, the automatic document feeder (ADF), and the transparent materials adapter (TMA).

scanner installation or setup problems

This section contains solutions for installation and setup problems.

check your computer

•Make sure that your computer meets the minimum system requirements, which are listed on the scanner box and in the scanner installation or setup problems section of the online Help file.

•If you do not have enough hard-disk space, remove unnecessary files or install the software on a different disk drive.

use administrative privileges

If you are installing the scanner on a Microsoft® Windows® 2000 or Windows XP computer, you must be logged on as an Administrator. See your operating system Help for how to log on as an Administrator.

use a valid folder

On a Microsoft Windows computer, if you receive a message such as “Destination Directory Is Invalid” or “Program Folder Is Invalid” during installation, you might not have read/write permissions to that folder.

check the cables

Cable type	Action

Power	The power cable is connected between the scanner and an AC
cable	outlet.
	•	Ensure that the power cable is securely connected between the
		scanner and a live electrical outlet or surge protector.
	•	If the power cable is connected to a surge protector, ensure
		that the surge protector is plugged into an outlet and turned
		on.
	•	Disconnect the power cable from the scanner and turn off the
		computer. After 60 seconds, reconnect the power cable to the
		scanner and then turn on the computer, in that order.

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Contents Scanjet 5590 Digital flatbed Scanner Page Hp scanjet 5590 digital flatbed scanner User’s manual Copyright and license Trademark creditsContents Install the scanning software How to use the scannerSoftware options Description Scanning overview Front panel and accessories overviewFeature Description Automatic document feeder ADFSelect original types Scan documentsScan pictures Preview a scanned imagePrint copies Save a document to a disk or CDMail a scanned document or picture Use your e-mail program to complete and send the e-mailChange settings Cancel a scanUse the Power Save button Scan text for editingChoose acceptable media for the ADF Document feederLoad originals in the ADF Scan two-sided documents from the ADF Make copies from the ADFTips for scanning transparent items How to scan slides and negativesSet up the TMA To connect the TMA cable to its port on the scannerTo load slides into the TMA light source Scan slides or negativesTo start the scanning process Insert slides or negatives into the TMA light sourceTo complete the scanning process To load negatives into the TMA light sourcePress the Scan Picture button on the front of the scanner Click Accept when the image adjustments are complete Clean the TMA Care and maintenanceClean the scanner glass Clean and maintain the ADFRun the cleaning cloth through the ADF Clean the ADF windowChapter Clean the feed-roller assembly manually Order maintenance suppliesMaintain the ADF Troubleshooting Scanner installation or setup problemsScanner initialization or hardware problems Reset the scannerAdditional troubleshooting information Scanner has stopped working properlyProduct support Accessibility website Hp scanjet websiteSupport process Phone support in the United States Locations Phone-support periodPhone support in Europe, Middle East, and Africa Page +82 1588-3003 Seoul Other phone support worldwideOutside Seoul Transparent materials adapter TMA specifications Regulatory information and product SpecificationsScanner specifications with ADF where indicated Name DescriptionEnvironmental specifications for the scanner, ADF, and TMA Automatic document feeder ADF specificationsPurchase accessories Page L1910-90109