HP 3800 manual Control-panel messages

Page 134

Control-panel messages

Control panel message

Description

Recommended action

 

 

 

10.32.YY UNAUTHORIZED SUPPLY

Unauthorized supply in use

alternates with

For help press

A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press .

If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit.

Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press . The first pending print job will be cancelled.

10.94.YY REMOVE SHIPPING LOCKS

At least one print cartridge still has a shipping

1. Remove all the print cartridges and

FROM ALL CARTRIDGES

lock attached.

check for orange shipping locks on each

 

 

end of each cartridge. Remove any

 

 

shipping locks that remain.

 

 

2. Reinstall the print cartridges.

 

 

 

 

 

10.XX.YY SUPPLY MEMORY ERROR

The printer cannot read or write to at least one

1. Open the front door.

 

print cartridge memory tag, or at least one

2. Remove the print cartridges, and then

For help press

memory tag is missing.

 

 

reinstall them.

 

 

3. Close the front door.

 

 

4. Turn the printer off and then on.

 

 

5. If the error persists, contact HP Support.

 

 

 

 

 

11.XX INTERNAL CLOCK ERROR

The printer's internal clock is not working

Contact HP support.

alternates with

correctly. Printing can continue, but you are

 

 

 

prompted to set the date and time each time

 

 

 

To continue press

you turn the printer on.

 

 

 

 

 

 

 

 

 

 

 

 

13.XX.YY DUPLEX JAM INSIDE FRONT

A jam has occurred inside the front door.

Open the front door and clear the jam.

DOOR

 

See Clearing jams.

alternates with

 

 

If the message persists after clearing all

 

 

For help press

 

pages and exiting Help, contact HP Support.

 

 

 

 

 

13.XX.YY DUPLEX PATH JAM FRONT

A jam has occurred in the duplex output area

Open the front door and clear the jam.

DOOR

inside the front door.

See Clearing jams.

alternates with

 

 

If the message persists after clearing all

 

 

For help press

 

pages and exiting Help, contact HP Support.

 

 

 

 

 

13.XX.YY FUSER JAM INSIDE TOP

A jam has occurred in the fuser.

Open the top cover and clear the jam.

COVER

 

 

 

 

alternates with

 

 

CAUTION The fuser is hot. Wait

 

 

10 minutes for it to cool.

 

 

 

For help press

 

 

 

 

 

See Clearing jams.

 

 

 

 

If the message persists after clearing all

 

 

pages and exiting Help, contact HP Support.

 

 

 

13.XX.YY JAM IN TRAY 1

A page is jammed in the multipurpose tray.

Clear the jam, and then press .

 

 

See Clearing jams.

 

 

 

 

 

120 Chapter 8 Problem solving

ENWW

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark CreditsOnline Services HP Customer CareHP support and information for Macintosh computers Table of contents Configuration Printing tasksPaper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207Xii Printer basics Quick access to printer information Guide DescriptionPrinters at a glance HP Color LaserJet 3000 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printerPrinter Features at a glanceFeature Accessibility SuppliesWalkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Operating System Opening the printer driversSoftware for networks To change the productLinux HP Web JetadminUtilities HP Easy Printer Care SoftwareWindows FeaturesOther components and utilities Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 toMedia size Dimensions Weight and thickness Supported media sizesEnww Control panel Control-panel overview SelectDisplay Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menusUser Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menuFont Source Symbol SETPCL Form Length Orientation Font NumberPrint Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray PromptUsage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display BrightnessResets sub-menu Sub-menuSleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt featureTo set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness featureTo set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue featureTo set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery featureLanguage feature To select a languageUsing the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cableSetting the subnet mask Network configurationSetting an IP address Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk Disabling network protocols optionalEnhanced I/O EIO configuration HP Jetdirect EIO print serversPrinting tasks Source Priority for print settingsControlling print jobs Type and SizeGaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paperUnit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose trayLoading paper into tray Enww Printing envelopes from tray To load envelopes into trayPrinting envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensingTransparency only default Tray 2 or tray 3 sensingTo create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick setsResizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a documentPrinting multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog boxUsing the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presetsUsing features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paperHeavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printingManual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panelTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyPrinting on custom-size media Managing special printing situationsPrinting a different first Stopping a print requestManaging special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Using printer information pages Description How to printColor usage log To highlight Print PCL Font List or Print PS Font List ,Configuring e-mail alerts Software Information locationUsing the embedded Web server Embedded Web server sectionsTab or section Sleep mode onSettings tab Information tabOther links Tab or section DescriptionNetworking tab To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sectionsSupplies Ordering window Alert Settings windowSectionDescription Device List tabOpening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS XIP Settings Enww Color Media selection Using colorHP ImageREt Color optionsPrinting in four colors Cmyk Cmyk ink-set emulation PostScript onlyManaging color Automatic or manual color adjustmentSetting description Print in GrayscaleNeutral Grays Setting description Setting optionsRestricting color printing Edge ControlEnww Printing color samples Matching colorsSample book color matching Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge lifePrint-cartridge storage 1Printer displayNon-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web siteChanging print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panelEnww Problem solving Basic troubleshooting checklist Factors that affect printer performanceControl-panel message types Message type Description Status messagesControl-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient MemoryUSB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial TransmissionFuser Error ErrorXxxxx Error XY Error8X.YYYY EIO Error Storage Error SettingsXxxx Error No SystemAction not Currently Available Cleaning Disk X% CompleteDo not Power OFF On TrayColor RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data ReceivedInstall Supplies Install Color CartridgeInstall Fuser Inflate FailureManually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace DimmPaper Path JAM Front Door Order Color CartridgeOrder Supplies Printing StoppedProcessing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write ProtectedReplace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN FullType Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device FailureUSB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type SizeJam recovery JamsJams Common causes of jams1 Cause Solution Common causes of jamsClearing jams Jam in trayJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Media does not feed from trays 2 Cause SolutionTransparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 CauseOutput is curled or wrinkled Cause Solution Cause SolutionClick Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Troubleshooting-information pages Paper-path-testPageDescription Control-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause SolutionPrinter is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause SolutionCause Solution Printer control-panel problems Control-panel settings do not work correctly Cause SolutionIncorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause SolutionManual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Cannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause SolutionPartial printout Cause Solution Guidelines for printing with different fontsPrint job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Library/Printers/PPDs/Contents/ResourcesAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause SolutionOverhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/sizeParts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt modelsPower-consumption specifications Table C-5Power consumption average, in watts1Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended AllowedEnww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictionsMaterial Safety Data Sheet Msds Extended warranty For more informationDeclaration of conformity HP Color LaserJet 3000 series Declaration of ConformityDeclares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Working with memory Printer memoryInstalling memory DIMMs To install memory and font DIMMsInstalling memory DIMMs To enable memory for Windows Enabling memoryChecking Dimm installation To check Dimm installationEnww Glossary Bidirectional communication Two-way data transmissionEnww Symbols/Numerics 2-sided printing IndexMacintosh Quick sets Enww Page Q5982-90907
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