HP 3800 manual Printer response problems, Control-panel display is blank Cause Solution

Page 170

Printer response problems

The control-panel display is blank

Cause	Solution

The printer power button is in the off position.	Verify that the printer is on. Fans may run while the printer is
	in standby mode (off).

The printer memory DIMMs (available on the HP Color	Verify that the printer memory DIMMs are correctly installed
LaserJet 3000 and 3800 Series printers only) are defective or	and are not defective.
installed incorrectly.

The power cord is not firmly plugged into both the printer and	Turn off the printer and then disconnect and reconnect the
the power receptacle.	power cord. Turn the printer on.

The line voltage is incorrect.	Connect the printer to a correct voltage source, as specified on
	the power rating label on the back of the printer.

The power cord is damaged or worn.	Replace the power cord.

The power source receptacle is not working correctly.	Connect the printer to a different power receptacle.

The formatter might not be installed correctly.	Remove the formatter assembly. To reinstall it, align the
	formatter board in the tracks at the top and bottom of the slot,
	and then slide the board back into the printer. Push the
	formatter until you hear the formatter latches click into place.

The control-panel display is difficult to read

Cause	Solution

The contrast is too high or too low for the office environment.	Adjust the contrast on the control-panel display. See Display
	Brightness feature.

The printer is on, but nothing prints

Cause	Solution

The printer Ready indicator light is not lit.	Press Stop to return the printer to the Ready state.

The top cover is not closed.	Close the top cover firmly.

The Data indicator light is flashing.	The printer is probably continuing to receive data. Wait for the
	Data indicator to stop flashing.

REPLACE <COLOR> CARTRIDGE appears on the control-	Replace the specified print cartridge.
panel display.

A printer message other than Ready appears on the printer	See Control-panel messages.
control panel.

The parallel port might have an MS-DOS timeout error.	Add a MODE command to the AUTOEXEC.BAT file. See the
	MS-DOS manual for additional information.

The PS (PostScript emulation) personality is not selected.	Select PS or AUTO for the printer language. See Changing
	printer control-panel configuration settings.

156 Chapter 8 Problem solving

ENWW

Image 170

Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark CreditsOnline Services HP Customer CareHP support and information for Macintosh computers Table of contents Configuration Printing tasksPaper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207Xii Printer basics Quick access to printer information Guide DescriptionPrinters at a glance HP Color LaserJet 3000 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printerPrinter Features at a glanceFeature Accessibility SuppliesWalkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Operating System Opening the printer driversSoftware for networks To change the productLinux HP Web JetadminUtilities HP Easy Printer Care SoftwareWindows FeaturesOther components and utilities Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 toMedia size Dimensions Weight and thickness Supported media sizesEnww Control panel Control-panel overview SelectDisplay Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menusUser Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menuFont Source Symbol SETPCL Form Length Orientation Font NumberPrint Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray PromptUsage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display BrightnessResets sub-menu Sub-menuSleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt featureTo set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness featureTo set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue featureTo set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery featureLanguage feature To select a languageUsing the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cableSetting the subnet mask Network configurationSetting an IP address Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk Disabling network protocols optionalEnhanced I/O EIO configuration HP Jetdirect EIO print serversPrinting tasks Source Priority for print settingsControlling print jobs Type and SizeGaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paperUnit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose trayLoading paper into tray Enww Printing envelopes from tray To load envelopes into trayPrinting envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensingTransparency only default Tray 2 or tray 3 sensingTo create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick setsResizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a documentPrinting multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog boxUsing the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presetsUsing features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paperHeavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printingManual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panelTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyPrinting on custom-size media Managing special printing situationsPrinting a different first Stopping a print requestManaging special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Using printer information pages Description How to printColor usage log To highlight Print PCL Font List or Print PS Font List ,Configuring e-mail alerts Software Information locationUsing the embedded Web server Embedded Web server sectionsTab or section Sleep mode onSettings tab Information tabOther links Tab or section DescriptionNetworking tab To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sectionsSupplies Ordering window Alert Settings windowSectionDescription Device List tabOpening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS XIP Settings Enww Color Media selection Using colorHP ImageREt Color optionsPrinting in four colors Cmyk Cmyk ink-set emulation PostScript onlyManaging color Automatic or manual color adjustmentSetting description Print in GrayscaleNeutral Grays Setting description Setting optionsRestricting color printing Edge ControlEnww Printing color samples Matching colorsSample book color matching Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge lifePrint-cartridge storage 1Printer displayNon-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web siteChanging print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panelEnww Problem solving Basic troubleshooting checklist Factors that affect printer performanceControl-panel message types Message type Description Status messagesControl-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient MemoryUSB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial TransmissionFuser Error ErrorXxxxx Error XY Error8X.YYYY EIO Error Storage Error SettingsXxxx Error No SystemAction not Currently Available Cleaning Disk X% CompleteDo not Power OFF On TrayColor RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data ReceivedInstall Supplies Install Color CartridgeInstall Fuser Inflate FailureManually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace DimmPaper Path JAM Front Door Order Color CartridgeOrder Supplies Printing StoppedProcessing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write ProtectedReplace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN FullType Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device FailureUSB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type SizeJam recovery JamsJams Common causes of jams1 Cause Solution Common causes of jamsClearing jams Jam in trayJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Media does not feed from trays 2 Cause SolutionTransparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 CauseOutput is curled or wrinkled Cause Solution Cause SolutionClick Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Troubleshooting-information pages Paper-path-testPageDescription Control-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause SolutionPrinter is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause SolutionCause Solution Printer control-panel problems Control-panel settings do not work correctly Cause SolutionIncorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause SolutionManual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Cannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause SolutionPartial printout Cause Solution Guidelines for printing with different fontsPrint job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Library/Printers/PPDs/Contents/ResourcesAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause SolutionOverhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/sizeParts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt modelsPower-consumption specifications Table C-5Power consumption average, in watts1Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended AllowedEnww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictionsMaterial Safety Data Sheet Msds Extended warranty For more informationDeclaration of conformity HP Color LaserJet 3000 series Declaration of ConformityDeclares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Working with memory Printer memoryInstalling memory DIMMs To install memory and font DIMMsInstalling memory DIMMs To enable memory for Windows Enabling memoryChecking Dimm installation To check Dimm installationEnww Glossary Bidirectional communication Two-way data transmissionEnww Symbols/Numerics 2-sided printing IndexMacintosh Quick sets Enww Page Q5982-90907

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