HP ID5226N, ID5286N Support and Repair, Contacting HP Technical Support, HP Telephone Support

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6 Support and Repair

Contacting HP Technical Support

HP provides expert advice on using your HP HDTV (High-Definition Television), and can help you solve problems you might have with your television. Support options and availability vary by product, country/region, and language.

To get the best, most efficient results, use the HP support process in the following order.

Step 1: HP Documentation

Review the owner’s manual and setup guide included with the television. You’ll often find the answers to many of your questions in these documents.

Step 2: HP Technical Support

HP Technical Support offers instant Internet access to support information, helpful tips, and the latest updates, 24 hours a day, seven days a week, at no additional cost to you.

Visit our Web site: www.hp.com/support.

HP Technical Support Web Sites

By connecting to the Internet, you can obtain a wide variety of information about your television, including product help and user forum information.

HP Technical Support Email

HP’s email support provides you with direct, one-to-one assistance from an HP service technician. Email support is a great way to ask a specific, detailed question about your situation. Many emails are answered within an hour.

Step 3: HP Telephone Support

HP provides telephone support at no additional cost for as long as you own your television. (Standard phone company charges do apply.) Telephone support is available in any country where the product is distributed by HP.

Before Calling

Before calling HP for support, be sure to try steps 1 and 2, above.

If you can’t solve the problem using these resources, call an HP service technician at one of the numbers listed below. Please make sure to have your television easily in reach, and be ready to provide the following information:

•The television model and serial numbers.

•Any messages that were displayed when the situation occurred.

•When did this happen?

•Has this happened before? Can you re-create it?

•Did you add any new hardware or software before this situation began?

•What have you tried to solve the problem?

Support Phone Number

If you need help solving a problem, contact HP telephone support at one of the following numbers.

Visit www.hp.com/support for the latest phone number for your country or region.

•Canada: 1-800-474-6836 or 1-800-HP INVENT

•United States: 1-800-474-6836 or 1-800-HP INVENT

Support and Repair

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Contents Page Page New Refurbished Hardware Limited WarrantyGeneral Terms Limitation of Liability ExclusionsExclusive Remedy In-Home Warranty Service Limited Warranty PeriodTypes of Warranty Service Advanced Unit Replacement Warranty Service Carry-in Warranty ServiceCustomer Self Repair Warranty Service Contacting HPObtaining a Warranty Upgrade InstallationRegister Now Protect Your InvestmentViii Safety Markings and Warnings TV Stand TS-5220/TS-5226 Symbol Purpose SymbolsImportant Safety Instructions Xii Xiii Item Description Mercury Safety Safety InformationRegulatory Information Responsible PartyXvi Table of Contents Turning Off the Television Specifications Xix Page What’s in the Box? Setting Up the TelevisionUnpackaging and Carrying the Television Features Planning Your Layout AccessoriesSetting Up Your Television The Basics Planning for Other Equipment Installing Batteries in the Remote ControlPlanning Your System Setup Back Panel Available ConnectionsRight Side Panel FunctionHighest quality Choosing and Locating Your Video ConnectionsDVI Audio Input Jacks Choosing and Locating Your Audio ConnectionsAudio Output Jacks DVI-to-HDMI Connection Choosing and Completing Your Video ConnectionsHdmi Connection Component-Video YPbPr Connection Video ConnectionOther equipment connections To connect this equipment See Connecting Your Other EquipmentComposite-Video Connection To do this Do this Antenna OnlyAntenna and Cable Cable with Set-Top Cable Box Standard CableSatellite Receiver Cable Out Cable with Cable Box/DVRCable Box and VCR/DVR Satellite Receiver and VCR/DVR Audio Stereo Sound System DVD Player or Video Gaming DevicePress Menu and go to Sound Internal Speakers Audio Surround Sound or AV ReceiverComputer Using a CableCARD ModuleWhat is a CableCARD Module? Turning the Television On and Off Installing a CableCARD ModulePlugging in the Power Cord Turning on the Television Finding Your Available Channels Completing the Basic SetupTurning Off the Television Time zone Setting the Time and DateAbout Picture Viewer Using the Photo ViewerInserting Your Memory Card Into the Television Removing a Memory CardViewing a Slideshow Browsing PicturesTagging and Untagging Pictures Printing Pictures Connecting the PrinterSetting Description Adjusting Photo Viewer SettingsPrinting all tagged photos Clearing the print queueProblem Troubleshooting ProblemsReally large image is shown Watching Television Overview of the Remote ControlPress Picture Using Your Remote ControlChanging the Channel Viewing Closed Captions Adjusting the VolumeDual mode Using Dual Picture ModeSelecting a Video Source Press Menu , then go to Source Dual pictureChanging Your Password Setting Permission LevelsSetting a Simple Lock Applying Parental ControlsRating Systems Adjusting the Size Aspect of the Picture Adjusting the TelevisionAdjusting the Picture for Best Color Type of picture Resulting viewsAdjusting Sound Settings Adjusting Other Picture SettingsCustomizing Your Channels and Sources Adding or Deleting a ChannelSetting Up Favorite Channels Using the On-Screen MenuChanging Settings Using the Menu Picture MenuSource Menu Advanced Picture MenuSound Menu DTV CC Setup MenuAdjusting the Television Forgotten Passwords Fixing ProblemsCleaning the Television Maintaining the TelevisionFixing Problems Replacing the LED Module Fixing Problems Contacting HP Technical Support Support and RepairHP Documentation HP Technical Support HP Telephone SupportFor Repair Service IDB5220N Lamp ID5226N Lamp ID5286N LED SpecificationsReference Information Reference Information
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