HP Pro B8800 manual Printer hardware setup problems, Printer is plugged in but will not turn on

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English

Chapter 5

Solution: Wait while the software finishes copying files; this might take several minutes. If, after several minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software.

Printer hardware setup problems

If you are having problems related to printer hardware setup, check this section for possible solutions. If your issue is related to software setup, see Printer software installation problems. If any of the indicator lights on the printer control panel are flashing, see Error states and indicator light behavior for more information.

NOTE: For complete troubleshooting assistance on printer setup, see the animated Quick Start Tutorial on the HP Photosmart software CD. To view the Tutorial, follow these steps:

Windows: Insert the CD into your computer and click View Quick Start Tutorial.

Mac: Insert the CD into your computer, double-click the HP Software icon, and then double-click the HP Installer icon.

The animated Quick Start Tutorial on the CD provides instructions for setting up the printer and installing software along with troubleshooting information. To access the troubleshooting information, click Need help? on the bottom-left corner of the Quick Start Tutorial screen.

The printer is plugged in but will not turn on

Solution

The printer might have drawn too much power. Unplug the printer power cord from the back of the printer. Wait about 30 seconds, and then plug the cord back in. Turn on the printer.

The printer might be plugged into a power strip that is turned off. Turn on the power strip, and then turn on the printer.

The power cord could be defective.

I do not know where to insert the printheads

Solution: Make sure the blue printhead assembly cover is open all the way. Pull the blue handle forward to unlatch it, and then raise the cover all the way. The printhead slots will then be visible. For more information, see the Insert the printheads section of the animated Quick Start Tutorial.

I cannot remove the output tray

Solution

Pull the output tray straight towards you. Do not lift the forward edge upwards as you pull. It may take some force to pull the tray out.

Make sure you are not pulling the main tray (beneath the output tray) as you pull the output tray out.

Nothing happens when I press the Resume button

Solution: Make sure all four printheads and all eight ink cartridges are installed correctly. Check that both doors and the specialty media tray are closed. Wait for the Resume light to start flashing quickly, and then try pressing the Resume button again. If the printer calibration does not begin, there might be a paper jam. For more information on clearing paper jams, see Error message: There is a paper jam. Clear jam then press the Resume button on the printer.

30 Troubleshooting and support

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart Pro B8800 series Contents Find more information WelcomePrinter parts Front of printerBack of printer Main tray Paper traysControl panel Basic printing Feature Main tray Specialty media trayPaper trays Digital Fine Art Papers 220 gsmChoose the right paper or other media Specialty mediaSupported sizes Print from the main tray To print from the main trayPaper type Output tray extension Paper catch To print from the specialty media tray Print from the specialty media tray single-sheet feedPrint from the specialty media tray single-sheet feed To print from a software program Windows Print from a software programTo print from a software program Mac OS X Change print settings Select a print quality optionSet the paper type To select a specific paper type Mac Select a paper sourceTo select a paper source Windows To select a paper source MacPrint in grayscale Set the default print settingsWindows Make the HP Photosmart Pro B8800 series the default printerWhat is color management? Color managementChoose a color management strategy Install the HP Photosmart Pro print plug-in Use application-based color managementStart the HP Photosmart Pro print plug-in Use printer-based color management Windows usersMac users Leave the printer plugged Care and maintenanceUse the Toolbox Windows or HP Printer Utility Mac Ink cartridge careCheck the ink levels Replace the ink cartridgesTo replace the ink cartridges Ink cartridge door Clean the printer Clean the printer exteriorClean the printheads automatically Align and calibrate the printer Download printer software updates Print a testPrint a sample Uninstall the printer software English Printer software installation problems Troubleshooting and supportComputer stops responding during software installation Computer could not read the HP Photosmart CDDo not know where to insert the printheads Printer hardware setup problemsNothing happens when I press the Resume button Printer is plugged in but will not turn onPrinting problems Resume light is not on or flashingPrinting is very slow Printed pages are dropping off of the output tray Printer ejects the paper when preparing to printPrintout is rippled or curled Document printed at an angle or is off-centerPaper errors Error messagesError message Remove media Ink cartridge and printhead errorsError message Out of paper Error message Paper mismatchError message Cannot print Error message Replace cartridges soonError message Printhead problem Error message Incompatible printheadsHP support If you still have a problem, follow these stepsRegulatory model identification number SDGOA-0842 Environmental statementsLight Error states and indicator light behaviorResume light Status MeaningPrinthead light Specifications Printer specificationsSystem requirements Output tray Media specificationsHP Warranty Index HP Photosmart Pro série B8800 Sommaire Sources dinformation supplémentaires BienvenueComposants de limprimante Face avant de limprimanteArrière de limprimante Bac principal Bacs à papierPanneau de commande Bacs à papier Impression ordinaireCaractéristique Bac principal Bac support spécial OrdinairesSupports spécialisés Choix du papier ou du support appropriéDocuments à imprimer Utilisez ce papier ou ce supportFormats pris en charge Impression à partir du bac principalPour imprimer à partir du bac principal Type de papierChapitre Pour imprimer à partir du bac support spécial Rallonge du bac de sortie Bac de réception du papier Rouleaux d’entraînement Impression depuis un logiciel Pour imprimer à partir dun logiciel WindowsPour imprimer à partir dun logiciel Mac OS X Sélection dune qualité dimpression Modification des paramètres dimpressionPour sélectionner une qualité dimpression Windows Pour sélectionner une qualité dimpression MacSélection de la source de papier Définition du type de papierPour sélectionner un type de papier spécifique Windows Pour sélectionner un type de papier spécifique MacImpression en niveaux de gris Définition des paramètres dimpression par défautPour créer des préréglages Mac Gestion des couleurs Quest-ce que la gestion des couleurs ?Choix dune stratégie de gestion des couleurs Cliquez sur Installer dautres logiciels Installation du plug-in dimpression HP Photosmart ProLancement du plug-in dimpression HP Photosmart Pro Pour lancer le plug-inUtilisateurs Mac Utilisateurs WindowsUtilisation de la gestion des couleurs basée sur limprimante Laissez limprimante branchée Entretien et maintenanceRemplacement des cartouches dencre Entretien des cartouches dencreVérification des niveaux dencre Refermez la porte daccès aux cartouches dencre Pour remplacer les cartouches dencreNettoyage de lextérieur de limprimante Nettoyage de limprimantePour nettoyer la partie externe de limprimante Ne nettoyez pas lintérieur de limprimanteNettoyage automatique des têtes dimpression Alignement et étalonnage de limprimantePour nettoyer automatiquement les têtes dimpression Windows Pour nettoyer automatiquement les têtes dimpression MacPour aligner les têtes dimpression Mac Pour aligner les têtes dimpression WindowsPour étalonner les couleurs de limprimante Windows Cliquez sur longlet Étalonnage des couleursImpression dune page exemple Impression dune page de testTéléchargement des mises à jour du logiciel de limprimante Désinstallation du logiciel dimpressionDésinstallation du logiciel dimpression Mac Désinstallation du logiciel dimpression WindowsProblèmes liés à linstallation du logiciel dimpression DépannageLordinateur ne lit pas le CD HP Photosmart Problèmes liés à la configuration matérielle de limprimante Limprimante est connectée mais ne se met pas sous tensionJe ne sais pas comment insérer les têtes dimpression Je ne parviens pas à extraire le bac de sortie Problèmes dimpressionLe bouton Reprise na aucun effet Le voyant de reprise ne sallume pas ou ne clignote pasLimpression est ondulée ou courbée Les pages imprimées tombent hors du bac de sortieLe document est imprimé de travers ou est décentré Limpression des couleurs nest pas satisfaisanteLa qualité dimpression est médiocre La page qui sort de limprimante est blancheMessages derreur Erreurs liées au papierMessage derreur Retirez le support Message derreur Bac à papier vide Message derreur Papier incompatibleMessage derreur Problème lié aux cartouches Message derreur Impression impossible Message derreur Rempl. rapide cartouchesMessage derreur Problème lié aux têtes dimpression Message derreur Têtes dimpression incompatiblesNuméro réglementaire didentification de modèle SDGOA-0842 Assistance HPProtection de lenvironnement En cas de persistance du problème, procédez comme suitVoyant Voyant Marche/ arrêt Erreurs et comportement des voyants indicateursStatut SignificationTous les voyants DimpressionConfiguration minimale requise SpécificationsCaractéristiques de limprimante Caractéristiques des supports Catégorie Caractéristiques des supportsBac de sortie Garantie HP Index Français Français $UJHQWLQD

Pro B8800 specifications

The HP Pro B8800 series represents a significant advancement in printing technology, designed to meet the demands of businesses that require high-quality output and efficiency. This series focuses on delivering exceptional print quality, speed, and reliability, making it an ideal choice for professional environments.

One of the key features of the HP Pro B8800 is its impressive print resolution. With a maximum resolution of up to 1200 x 1200 dpi, this printer produces sharp and vibrant images, making it perfect for printing marketing materials, reports, and other professional documents that require a premium finish. The color accuracy is noteworthy, ensuring that images and graphics are rendered with precision and clarity.

Another significant characteristic of the B8800 series is its speed. These printers are designed to handle high-volume printing tasks without compromising on quality. With print speeds of up to 70 pages per minute for monochrome documents, and a commendable speed for color prints, users can expect fast turnaround times, enhancing productivity in busy work environments.

The HP Pro B8800 series also incorporates advanced technologies to streamline operations. This includes HP's JetIntelligence technology, which optimizes print performance and quality. JetIntelligence cartridges not only boost page yield, allowing for more efficient use of supplies, but they also feature a compact design that helps reduce energy consumption. As a result, businesses can expect lower operating costs while maintaining high-quality output.

Connectivity options are abundant in the B8800 series, with support for various wireless and wired printing capabilities. Users can print from their mobile devices via Wi-Fi Direct or NFC touch-to-print technology, making it easy to produce documents on the go. Furthermore, the printers are equipped with robust security features to protect sensitive data, ensuring compliance with industry standards.

In terms of user experience, HP has equipped the Pro B8800 series with an intuitive touchscreen interface, enabling easy navigation through the printer's features and settings. The ability to customize workflows enhances functionality, catering to diverse business needs.

In conclusion, the HP Pro B8800 series stands out as a powerful, reliable, and efficient printing solution for professional users. With its high-quality output, impressive speed, advanced technologies, and intuitive user interface, it is well-suited for any business looking to enhance its printing capabilities while controlling costs.