HP Pro B8800 manual HP support, Regulatory model identification number SDGOA-0842

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English

Chapter 5

HP support

If you still have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

Fast access to qualified online support specialists

Software and driver updates for the HP Photosmart

Valuable HP Photosmart and troubleshooting information for common problems

Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart

3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.Call HP support. Support options and availability vary by device, country/region, and language.

NOTE: For a list of support phone numbers, see the phone number list on the inside of the back cover.

Regulatory model identification number SDGOA-0842

For regulatory identification purposes, the product is assigned a Regulatory Model Number. The Regulatory Model Number for the product is SDGOA-0842. This regulatory number should not be confused with the marketing name (HP Photosmart Pro B8800 series) or product number (Q7161A, Q7161-64001).

Environmental statements

For Environmental Stewardship information, see the onscreen Help. To learn how to access the onscreen Help, see Find more information.

36 Troubleshooting and support

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Contents User Guide Guide de l’utilisateur Hewlett-Packard Company notices HP Photosmart Pro B8800 series Contents Find more information WelcomePrinter parts Front of printerBack of printer Main tray Paper traysControl panel Digital Fine Art Papers 220 gsm Feature Main tray Specialty media trayBasic printing Paper traysChoose the right paper or other media Specialty mediaSupported sizes Print from the main tray To print from the main trayPaper type Output tray extension Paper catch To print from the specialty media tray Print from the specialty media tray single-sheet feedPrint from the specialty media tray single-sheet feed To print from a software program Windows Print from a software programTo print from a software program Mac OS X Change print settings Select a print quality optionSet the paper type To select a paper source Mac Select a paper sourceTo select a specific paper type Mac To select a paper source WindowsPrint in grayscale Set the default print settingsWindows Make the HP Photosmart Pro B8800 series the default printerWhat is color management? Color managementChoose a color management strategy Install the HP Photosmart Pro print plug-in Use application-based color managementStart the HP Photosmart Pro print plug-in Use printer-based color management Windows usersMac users Ink cartridge care Care and maintenanceLeave the printer plugged Use the Toolbox Windows or HP Printer Utility MacCheck the ink levels Replace the ink cartridgesTo replace the ink cartridges Ink cartridge door Clean the printer Clean the printer exteriorClean the printheads automatically Align and calibrate the printer Download printer software updates Print a testPrint a sample Uninstall the printer software English Computer could not read the HP Photosmart CD Troubleshooting and supportPrinter software installation problems Computer stops responding during software installationPrinter is plugged in but will not turn on Printer hardware setup problemsDo not know where to insert the printheads Nothing happens when I press the Resume buttonPrinting problems Resume light is not on or flashingPrinting is very slow Document printed at an angle or is off-center Printer ejects the paper when preparing to printPrinted pages are dropping off of the output tray Printout is rippled or curledPaper errors Error messagesError message Paper mismatch Ink cartridge and printhead errorsError message Remove media Error message Out of paperError message Incompatible printheads Error message Replace cartridges soonError message Cannot print Error message Printhead problemEnvironmental statements If you still have a problem, follow these stepsHP support Regulatory model identification number SDGOA-0842Meaning Error states and indicator light behaviorLight Resume light StatusPrinthead light Specifications Printer specificationsSystem requirements Output tray Media specificationsHP Warranty Index HP Photosmart Pro série B8800 Sommaire Sources dinformation supplémentaires BienvenueComposants de limprimante Face avant de limprimanteArrière de limprimante Bac principal Bacs à papierPanneau de commande Ordinaires Impression ordinaireBacs à papier Caractéristique Bac principal Bac support spécialUtilisez ce papier ou ce support Choix du papier ou du support appropriéSupports spécialisés Documents à imprimerType de papier Impression à partir du bac principalFormats pris en charge Pour imprimer à partir du bac principalChapitre Pour imprimer à partir du bac support spécial Rallonge du bac de sortie Bac de réception du papier Rouleaux d’entraînement Impression depuis un logiciel Pour imprimer à partir dun logiciel WindowsPour imprimer à partir dun logiciel Mac OS X Pour sélectionner une qualité dimpression Mac Modification des paramètres dimpressionSélection dune qualité dimpression Pour sélectionner une qualité dimpression WindowsPour sélectionner un type de papier spécifique Mac Définition du type de papierSélection de la source de papier Pour sélectionner un type de papier spécifique WindowsImpression en niveaux de gris Définition des paramètres dimpression par défautPour créer des préréglages Mac Gestion des couleurs Quest-ce que la gestion des couleurs ?Choix dune stratégie de gestion des couleurs Pour lancer le plug-in Installation du plug-in dimpression HP Photosmart ProCliquez sur Installer dautres logiciels Lancement du plug-in dimpression HP Photosmart ProUtilisateurs Mac Utilisateurs WindowsUtilisation de la gestion des couleurs basée sur limprimante Laissez limprimante branchée Entretien et maintenanceRemplacement des cartouches dencre Entretien des cartouches dencreVérification des niveaux dencre Refermez la porte daccès aux cartouches dencre Pour remplacer les cartouches dencreNe nettoyez pas lintérieur de limprimante Nettoyage de limprimanteNettoyage de lextérieur de limprimante Pour nettoyer la partie externe de limprimantePour nettoyer automatiquement les têtes dimpression Mac Alignement et étalonnage de limprimanteNettoyage automatique des têtes dimpression Pour nettoyer automatiquement les têtes dimpression WindowsCliquez sur longlet Étalonnage des couleurs Pour aligner les têtes dimpression WindowsPour aligner les têtes dimpression Mac Pour étalonner les couleurs de limprimante WindowsImpression dune page exemple Impression dune page de testTéléchargement des mises à jour du logiciel de limprimante Désinstallation du logiciel dimpressionDésinstallation du logiciel dimpression Mac Désinstallation du logiciel dimpression WindowsProblèmes liés à linstallation du logiciel dimpression DépannageLordinateur ne lit pas le CD HP Photosmart Problèmes liés à la configuration matérielle de limprimante Limprimante est connectée mais ne se met pas sous tensionJe ne sais pas comment insérer les têtes dimpression Le voyant de reprise ne sallume pas ou ne clignote pas Problèmes dimpressionJe ne parviens pas à extraire le bac de sortie Le bouton Reprise na aucun effetLimpression des couleurs nest pas satisfaisante Les pages imprimées tombent hors du bac de sortieLimpression est ondulée ou courbée Le document est imprimé de travers ou est décentréLa qualité dimpression est médiocre La page qui sort de limprimante est blancheMessages derreur Erreurs liées au papierMessage derreur Retirez le support Message derreur Bac à papier vide Message derreur Papier incompatibleMessage derreur Problème lié aux cartouches Message derreur Têtes dimpression incompatibles Message derreur Rempl. rapide cartouchesMessage derreur Impression impossible Message derreur Problème lié aux têtes dimpressionEn cas de persistance du problème, procédez comme suit Assistance HPNuméro réglementaire didentification de modèle SDGOA-0842 Protection de lenvironnementSignification Erreurs et comportement des voyants indicateursVoyant Voyant Marche/ arrêt StatutTous les voyants DimpressionConfiguration minimale requise SpécificationsCaractéristiques de limprimante Caractéristiques des supports Catégorie Caractéristiques des supportsBac de sortie Garantie HP Index Français Français $UJHQWLQD

Pro B8800 specifications

The HP Pro B8800 series represents a significant advancement in printing technology, designed to meet the demands of businesses that require high-quality output and efficiency. This series focuses on delivering exceptional print quality, speed, and reliability, making it an ideal choice for professional environments.

One of the key features of the HP Pro B8800 is its impressive print resolution. With a maximum resolution of up to 1200 x 1200 dpi, this printer produces sharp and vibrant images, making it perfect for printing marketing materials, reports, and other professional documents that require a premium finish. The color accuracy is noteworthy, ensuring that images and graphics are rendered with precision and clarity.

Another significant characteristic of the B8800 series is its speed. These printers are designed to handle high-volume printing tasks without compromising on quality. With print speeds of up to 70 pages per minute for monochrome documents, and a commendable speed for color prints, users can expect fast turnaround times, enhancing productivity in busy work environments.

The HP Pro B8800 series also incorporates advanced technologies to streamline operations. This includes HP's JetIntelligence technology, which optimizes print performance and quality. JetIntelligence cartridges not only boost page yield, allowing for more efficient use of supplies, but they also feature a compact design that helps reduce energy consumption. As a result, businesses can expect lower operating costs while maintaining high-quality output.

Connectivity options are abundant in the B8800 series, with support for various wireless and wired printing capabilities. Users can print from their mobile devices via Wi-Fi Direct or NFC touch-to-print technology, making it easy to produce documents on the go. Furthermore, the printers are equipped with robust security features to protect sensitive data, ensuring compliance with industry standards.

In terms of user experience, HP has equipped the Pro B8800 series with an intuitive touchscreen interface, enabling easy navigation through the printer's features and settings. The ability to customize workflows enhances functionality, catering to diverse business needs.

In conclusion, the HP Pro B8800 series stands out as a powerful, reliable, and efficient printing solution for professional users. With its high-quality output, impressive speed, advanced technologies, and intuitive user interface, it is well-suited for any business looking to enhance its printing capabilities while controlling costs.