HP A310 manual Troubleshooting, Printer hardware problems

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6 Troubleshooting

The HP Photosmart A310 series printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer.

●Printer hardware problems

●Printing problems

●Bluetooth printing problems

●PictBridge camera error messages

For troubleshooting information about using the

HP Photosmart software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see page 3.

For information about troubleshooting issues involving your camera, see the documentation that came with the camera.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than

3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The Attention light is flashing red.

Cause The printer requires attention. Try the following solutions.

Troubleshooting

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Contents User Guide Support phone list Hewlett-Packard Company notices Copyrights and trademarksRegulatory model identification number VCVRA-0604 Contents Align the print cartridge Find more information WelcomePrinter parts To access the electronic HelpFront view closed Front view open Rear of printer Indicator lights Welcome Bottom of printer HP Photosmart Internal Battery Optional accessoriesHP Photosmart Carrying Case Use the optional batteryHP Bluetooth wireless printer adapter Welcome HP Photosmart A310 series Load your paper Paper basicsChoose and load paper Use HP Advanced Photo PaperPage To load paper HP Photosmart A310 series Print from a PictBridge-certified camera Print basicsTo print using a PictBridge-certified camera Improve the quality of your photos using Photo Fix HP Photosmart A310 series Computer Print from a Bluetooth deviceMake the Bluetooth connection Devices or yourPrint from a computer To print from a Bluetooth deviceTransfer photos from your camera to a computer About the HP Photosmart software suite Replace the print cartridge Maintain and transport the printerRemove the pink tape To prepare the printer and cartridgeDo not touch here To insert the cartridge To clean the outside of the printer Clean and maintain the printerClean the outside of the printer To clean the print cartridge Automatically clean the print cartridgePrint a test To print a test To clean the print cartridge contacts Manually clean the print cartridge contactsTo align the print cartridge Align the print cartridgeUpdate the HP Photosmart printer driver software To download a printer driver software update Mac To download a printer driver software update WindowsStore the print cartridge Store the printer and print cartridgeStore the printer To handle photo paper Maintain the quality of photo paperTo store photo paper To transport the HP Photosmart A310 series Transport the printerExtend the handle Page Printer hardware problems TroubleshootingOn light flashed briefly after I turned the printer off SolutionButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Troubleshooting Printing problems Paper does not feed into the printer correctly Solution No page came out of the printer Solution Image printed at an angle or is off-center SolutionPaper jammed while printing Solution Printer ejects the paper when preparing to print Blank page came out of the printer SolutionMy photo printed on top of the tabbed end of the paper Print quality is poor SolutionWhen I print photos I see unexpected results Bluetooth printing problemsImage printed with borders My Bluetooth device cannot find the printer. SolutionNo page came out of the printer Print quality is poorCover open, Printer top cover is open, or Ink cover open PictBridge camera error messagesConnected to computer. Print Setup menu does not appear Hardware error or Fatal error HP Photosmart A310 series Printing cancelled or Unable to communicate with printer HP Photosmart A310 series System requirements SpecificationsPrinter specifications Category Image File Formats Margins Media Sizes Media Types Category Paper Tray Capacity Speed Support Support process If you have a problem, follow these stepsHP support Phone support period Placing a call HP support by phoneAfter the phone support period Additional warranty optionsHP Warranty Windows users Install the softwareWhen prompted, connect 5. When Indicator lights Indicator lights Lights Status Lights Status Meaning An unrecognized non Lights Status HP Photosmart A310 series Index Page Web support HP Photosmart A310 series

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