HP A310 manual HP support, Support process, If you have a problem, follow these steps

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8 HP support

●Support process

●HP support by phone

●Additional warranty options

●HP Warranty

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up- to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP Photosmart

–Valuable HP Photosmart and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart

HP support

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Contents User Guide Support phone list Hewlett-Packard Company notices Copyrights and trademarksRegulatory model identification number VCVRA-0604 Contents Align the print cartridge Find more information WelcomePrinter parts To access the electronic HelpFront view closed Front view open Rear of printer Indicator lights Welcome Bottom of printer HP Photosmart Internal Battery Optional accessoriesUse the optional battery HP Bluetooth wireless printer adapterHP Photosmart Carrying Case Welcome HP Photosmart A310 series Choose and load paper Paper basicsUse HP Advanced Photo Paper Load your paperPage To load paper HP Photosmart A310 series Print from a PictBridge-certified camera Print basicsTo print using a PictBridge-certified camera Improve the quality of your photos using Photo Fix HP Photosmart A310 series Make the Bluetooth connection Print from a Bluetooth deviceDevices or your ComputerPrint from a computer To print from a Bluetooth deviceTransfer photos from your camera to a computer About the HP Photosmart software suite Replace the print cartridge Maintain and transport the printerRemove the pink tape To prepare the printer and cartridgeDo not touch here To insert the cartridge Clean and maintain the printer Clean the outside of the printerTo clean the outside of the printer To clean the print cartridge Automatically clean the print cartridgePrint a test To print a test To clean the print cartridge contacts Manually clean the print cartridge contactsTo align the print cartridge Align the print cartridgeUpdate the HP Photosmart printer driver software To download a printer driver software update Mac To download a printer driver software update WindowsStore the printer and print cartridge Store the printerStore the print cartridge Maintain the quality of photo paper To store photo paperTo handle photo paper To transport the HP Photosmart A310 series Transport the printerExtend the handle Page Printer hardware problems TroubleshootingOn light flashed briefly after I turned the printer off SolutionButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Troubleshooting Printing problems Paper does not feed into the printer correctly Solution No page came out of the printer Solution Image printed at an angle or is off-center SolutionPaper jammed while printing Solution Printer ejects the paper when preparing to print Blank page came out of the printer SolutionMy photo printed on top of the tabbed end of the paper Print quality is poor SolutionWhen I print photos I see unexpected results Bluetooth printing problemsNo page came out of the printer My Bluetooth device cannot find the printer. SolutionPrint quality is poor Image printed with bordersPictBridge camera error messages Connected to computer. Print Setup menu does not appearCover open, Printer top cover is open, or Ink cover open Hardware error or Fatal error HP Photosmart A310 series Printing cancelled or Unable to communicate with printer HP Photosmart A310 series Specifications Printer specificationsSystem requirements Category Image File Formats Margins Media Sizes Media Types Category Paper Tray Capacity Speed Support If you have a problem, follow these steps HP supportSupport process Phone support period Placing a call HP support by phoneAfter the phone support period Additional warranty optionsHP Warranty Windows users Install the softwareWhen prompted, connect 5. When Indicator lights Indicator lights Lights Status Lights Status Meaning An unrecognized non Lights Status HP Photosmart A310 series Index Page Web support HP Photosmart A310 series

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