HP 830C, 810C, 880C, 895C manual What if a blank page came out of the printer?

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5Getting Help When Things Go Wrong

What if a blank page came out of the printer?

Tape. Make sure youÕve removed the protective pieces of tape on the inkjet print cartridges.

Default printer. Make sure youÕve selected the HP DeskJet printer as the default printer. To check your default printer, click the Troubleshooting tab in the HP DeskJet Toolbox, and then click A blank page came out. Under Wrong printer selected, click to open the Printers folder and follow the on-screen instructions for setting a default printer.

Ink. You might have run out of ink. Replace the inkjet print cartridges as described on page 55.

Faxes. If youÕve received an electronic fax at your computer and the printer prints a blank page when you try to print the fax, try saving the fax in a graphic format (such as TIF). Then place it in a word- processing document, and print from there. Alternatively, see the online troubleshooting in the HP DeskJet Toolbox for the solution.

What if text or graphics are in the wrong place?

Paper orientation. If the printing is positioned incorrectly on the page, make sure youÕve selected the correct orientation (Portrait or Landscape) on the Features tab of the HP print settings box.

Alignment. If the tri-color ink and black ink donÕt line up on the printed page, you might need to align the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Align the print cartridges.

Loading. If the printing is slanted or skewed, try reloading the paper. Make sure the rear access door is properly locked, as described in ÒClearing a Paper JamÓ on page 69.

Margin settings. If text is running off the edge of the page:

¥Make sure the margins are set correctly in your software program.

¥Make sure the elements in your document fit within the printable area of the page.

¥Make sure youÕve selected the right paper size on the Setup tab of the HP print settings box.

¥Make sure Poster Printing is unselected in the Features tab of the HP print settings box.

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Contents UserÕs Guide HP Customer Care HP Customer Care by PhoneFor Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of YourSpecial Features of Your HP Inkjet Printer Finding More InformationSetting Up Your Printer You are running Windows 98 on your computerClose the top cover Setting Up Your Printer with a Parallel Printer CableUnpack Your Printer Plug the other end into Computer, and tighten the screws Connect Parallel CableMake sure both the printer Computer are turned off Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Side down For More Information Put the paper into the in tray, printPrint Side Down Make sure both the printer and the computer are turned on Install the Printer SoftwareBefore You Begin ¥ For Windows 95, 98 and NT 4.0, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 3.1x, do the followingFollow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ onOpen the top cover. Remove both Setting Up Your Printer with a USB CableUSB Unpack Your Printer USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down Plug the other end into any USB port on the computer USB Install the USB Printer SoftwareUSB Connect USB Cable Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart WindowsSetting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print aClosing Software Programs Additional Setup InformationIf You have Problems Installing For Windows 95, 98 or NTClick Close and exit the Control Panel Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Insert Disk 1 into the disk drivePrinter Software From your software program, try this 2Using Your Printer SoftwareFinding the HP Print Settings Box Or try thisClick a tab and then click a setting About the HP Print Settings BoxSetup Tab Select the appropriate settings. ChooseClick OK to save your settings Features TabServices Tab Color TabFor Windows Uninstalling the Printer SoftwareFor Windows 95, 98 and NT Choosing Paper Creative PrintingPaper Basics Specialty Products Inkjet PapersPhoto Papers Paper that Might Not Work Working with Color Adjusting ColorGrayscale setting Turning Off ColorWhat if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be?After you are done printing How to Print on Different Paper SizesCustomizing Your Print Jobs How to Print on Both Sides of the Paper Book OptionWhat if the ink smeared? Tablet OptionWhat if both pages printed on one side of the paper? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing PhotosSelecting the Best Photo Paper Follow your software instructions How to Print a Single EnvelopePrinting Envelopes How to Print a Stack of Envelopes Slide both of the paper adjusters outAbout Small Envelopes What if the printer wonÕt pick up the envelope?Printing Labels Print the labelsPrinting Cards Printing Non-standard Size Cards What if you want your cards to print sideways?Print the transparency Printing on TransparenciesFlip up the OUT tray for a better view of the in tray What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the bannerWhat if the banner paper jams in the printer? What if the text is fuzzy after printing a banner?Printing Iron-On Transfers HereÕs how you do itReplacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print CartridgesUsing Inkjet Print Cartridges Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top coverStoring Inkjet Print Cartridges Aligning the Inkjet Print Cartridges Cleaning the Inkjet Print CartridgesProcedure 1 Correcting Missing Lines or Dots Procedure 2 Eliminating Ink Streaks Click the Printer Services tabRemove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top coverClean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printerPotential damage Damage Resulting from Refilling the Inkjet Print CartridgesPoor print quality Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NTAbout the HP DeskJet Toolbox Troubleshooting TabPrinter Services Tab For HP DeskJet 895C Series Printers Only Networking TabBasic Troubleshooting What if no page came out of the printer?What if text or graphics are in the wrong place? Margin settings. If text is running off the edgeWhat if a blank page came out of the printer? What if the print quality is poor? Cartridges. If ink is smearing or is splotchyWhat if youÕre having trouble printing a banner? What if something on the page is wrong or missing?¥ YouÕve set the correct margins Pull the jammed paper out Clearing a Paper JamIf the paper jams in the back of the printer Print your document againHP Customer Care Repair HP Customer CareElectronic Support Information HP Customer Care by Phone ¥ You have the following information available¥ Consult your reseller to get extended coverage Extended Warranty OptionsAfter Ninety Days Maintaining Your Printer Increasing Printer PerformanceCards 3x5, 4x6, 5x8, and A6 A4-Sized PaperB5-Sized Paper Hagaki PostcardsInkjet Print Cartridges for 810C, 812C Power Adapter worldwidePower Cords C6409-60014Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany FaxASpecifications Black Text with Color Highlights Print SpeedSpecifications Media Weight Required For Windows NT System RequirementsSupported Operating Systems Required For Windows 3.1x, 95 orCheck the computerÕs packaging Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the size of your hard disk driveFor Windows For DOS version 6.x and higher Click System InfoDouble-click the System icon What is USB?How can I determine if my computerÕs USB port is enabled? Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed?Locally Shared DUsing Your HP DeskJet 895C Series Printer on a NetworkAbout Sharing Your Printer on a Network Printing Across a Network Setting Up Your Printer on a NetworkNetwork-Connect Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOSAbout DOS Printer Drivers What is a printer driver?How do I install DOS printer drivers? How can I get a printer driver?Printer Driver To install the DOS control panel from the CD Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the floppy disksHelp in the HP DeskJet Control Panel for DOS Selecting Print SettingsIf you encounter problems with the installation Use the HP DeskJet Control Panel for DOS toSupported Character Sets Lines of Text PerInternal Printer Fonts Printer Commands and Control CodesNumber of Lines/Characters in Landscape Orientation Installing Additional Symbol Sets \A\DIRHebrew Available Symbol Sets and FontsSee the appropriate language option in the following list ArabicBaltic 100Greek ThaiRegulatory Notices 101Limited Warranty Statement 102Index 103Index 104105 Jams, See paper jams106 Paper, See banners, cards, iron-on transfers, labels107 108 For transparencies 48 iron-on transfers 54 listEnvironmental Attributes of the DeskJet Printer C6413-90009

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