HP 810C, 880C, 830C, 895C manual Extended Warranty Options, After Ninety Days

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5Getting Help When Things Go Wrong

After Ninety Days

You can still get help from HP for a fee. Prices are subject to change without notice. (Online help is still available for free!)

¥For quick questions in the United States only, call (900) 555-1500. The fee is $2.50 per minute and begin when you connect with a support technician.

¥For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

¥If during your phone call, it is determined that your printer requires repair, and you are within your printerÕs hardware warranty period, the support fee will be reversed. However, if you are calling long distance, the long-distance charges apply.

Extended Warranty

Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

¥Consult your reseller to get extended coverage.

¥If your reseller does not offer service contracts, please call Hewlett-Packard directly and ask about our service agreement offering. In the U.S. call

(800)446-0522; in Canada call

(800)268-1221. For service agreements outside the U.S. and Canada, contact your local HP Sales Office.

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Contents UserÕs Guide HP Customer Care HP Customer Care by PhoneFor Windows Acknowledgments Table of Contents Table of Contents Introduction Congratulations on the Purchase of YourSpecial Features of Your HP Inkjet Printer Finding More InformationSetting Up Your Printer You are running Windows 98 on your computerClose the top cover Setting Up Your Printer with a Parallel Printer CableUnpack Your Printer Plug the other end into Computer, and tighten the screws Connect Parallel CableMake sure both the printer Computer are turned off Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Side down For More Information Put the paper into the in tray, printPrint Side Down Make sure both the printer and the computer are turned on Install the Printer SoftwareBefore You Begin Installing the Printer Software from the CD Insert the CD into your CD-ROM drive¥ For Windows 95, 98 and NT 4.0, do the following ¥ For Windows 3.1x, do the followingFollow the instructions on the screen Proceed to ÒAlign the Inkjet Print CartridgesÓ onOpen the top cover. Remove both Setting Up Your Printer with a USB CableUSB Unpack Your Printer USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down Plug the other end into any USB port on the computer USB Install the USB Printer SoftwareUSB Connect USB Cable Setting Up Your Printer with a USB Cable USB Install the Printer Software When prompted, restart WindowsSetting Up Your Printer with a USB Cable Align the Inkjet Print Cartridges Print aAdditional Setup Information If You have Problems InstallingClosing Software Programs For Windows 95, 98 or NTSetting the HP DeskJet Printer as the Default From the taskbar select Start Settings PrintersClick Close and exit the Control Panel Insert Disk 1 into the disk drivePrinter Software 2Using Your Printer Software Finding the HP Print Settings BoxFrom your software program, try this Or try thisAbout the HP Print Settings Box Setup TabClick a tab and then click a setting Select the appropriate settings. ChooseFeatures Tab Services TabClick OK to save your settings Color TabFor Windows Uninstalling the Printer SoftwareFor Windows 95, 98 and NT Choosing Paper Creative PrintingPaper Basics Specialty Products Inkjet PapersPhoto Papers Paper that Might Not Work Adjusting Color Grayscale settingWorking with Color Turning Off ColorWhat if the printed colors donÕt match the screen colors? What if the colors arenÕt as vivid as they should be?After you are done printing How to Print on Different Paper SizesCustomizing Your Print Jobs How to Print on Both Sides of the Paper Book OptionWhat if the ink smeared? Tablet OptionWhat if both pages printed on one side of the paper? How to Flip a Document How to Print Several Pages Per Sheet Working With Photos Printing PhotosSelecting the Best Photo Paper Follow your software instructions How to Print a Single EnvelopePrinting Envelopes How to Print a Stack of Envelopes Slide both of the paper adjusters outAbout Small Envelopes What if the printer wonÕt pick up the envelope?Printing Labels Print the labelsPrinting Cards Printing Non-standard Size Cards What if you want your cards to print sideways?Print the transparency Printing on TransparenciesFlip up the OUT tray for a better view of the in tray What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Get the banner paper ready for the printer Push the in tray back Print the bannerWhat if the banner paper jams in the printer? What if the text is fuzzy after printing a banner?Printing Iron-On Transfers HereÕs how you do itReplacing an Inkjet Print Cartridge Using and Caring for Your Inkjet Print CartridgesUsing Inkjet Print Cartridges Using and Caring for Your Inkjet Print Cartridges With the printer turned on, open the top coverStoring Inkjet Print Cartridges Aligning the Inkjet Print Cartridges Cleaning the Inkjet Print CartridgesProcedure 1 Correcting Missing Lines or Dots Procedure 2 Eliminating Ink Streaks Click the Printer Services tabRemove the Inkjet Print Cartridges Turn the printer on and lift the printerÕs top coverClean the Inkjet Print Cartridge Cradle Position yourself at eye level with the printerPotential damage Damage Resulting from Refilling the Inkjet Print CartridgesPoor print quality Finding the HP DeskJet Toolbox For Windows 95, 98 and Windows NTTroubleshooting Tab Printer Services TabAbout the HP DeskJet Toolbox For HP DeskJet 895C Series Printers Only Networking TabBasic Troubleshooting What if no page came out of the printer?What if text or graphics are in the wrong place? Margin settings. If text is running off the edgeWhat if a blank page came out of the printer? What if the print quality is poor? Cartridges. If ink is smearing or is splotchyWhat if youÕre having trouble printing a banner? What if something on the page is wrong or missing?¥ YouÕve set the correct margins Clearing a Paper Jam If the paper jams in the back of the printerPull the jammed paper out Print your document againHP Customer Care Repair HP Customer CareElectronic Support Information HP Customer Care by Phone ¥ You have the following information available¥ Consult your reseller to get extended coverage Extended Warranty OptionsAfter Ninety Days Maintaining Your Printer Increasing Printer PerformanceA4-Sized Paper B5-Sized PaperCards 3x5, 4x6, 5x8, and A6 Hagaki PostcardsPower Adapter worldwide Power CordsInkjet Print Cartridges for 810C, 812C C6409-60014Printer UserÕs Guides Ordering Information Elsewhere in the world ¥ Germany FaxASpecifications Black Text with Color Highlights Print SpeedSpecifications Media Weight System Requirements Supported Operating SystemsRequired For Windows NT Required For Windows 3.1x, 95 orCheck the amount of RAM installed in your computer For Windows 95, 98 and NTCheck the computerÕs packaging Check the size of your hard disk driveFor Windows For DOS version 6.x and higher Click System InfoDouble-click the System icon What is USB?How can I determine if my computerÕs USB port is enabled? Frequently Asked Questions About USB Universal Serial Bus How can I increase printing speed?Locally Shared DUsing Your HP DeskJet 895C Series Printer on a NetworkAbout Sharing Your Printer on a Network Printing Across a Network Setting Up Your Printer on a NetworkNetwork-Connect Troubleshooting for the Network-Connected Printer Printing from DOS Applications About the HP DeskJet Control Panel for DOSWhat is a printer driver? How do I install DOS printer drivers?About DOS Printer Drivers How can I get a printer driver?Printer Driver Installing the HP DeskJet Control Panel for DOS Before you install the DOS control panelTo install the DOS control panel from the CD To install the DOS control panel from the floppy disksSelecting Print Settings If you encounter problems with the installationHelp in the HP DeskJet Control Panel for DOS Use the HP DeskJet Control Panel for DOS toSupported Character Sets Lines of Text PerInternal Printer Fonts Printer Commands and Control CodesNumber of Lines/Characters in Landscape Orientation Installing Additional Symbol Sets \A\DIRAvailable Symbol Sets and Fonts See the appropriate language option in the following listHebrew Arabic100 GreekBaltic ThaiRegulatory Notices 101Limited Warranty Statement 102Index 103Index 104105 Jams, See paper jams106 Paper, See banners, cards, iron-on transfers, labels107 108 For transparencies 48 iron-on transfers 54 listEnvironmental Attributes of the DeskJet Printer C6413-90009

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