HP 895C, 810C, 880C, 830C HP Customer Care by Phone, ¥ You have the following information available

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5Getting Help When Things Go Wrong

HP Customer Care by Phone

Within 90 days from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, the long-distance charges apply. Before placing a call for help, please make sure that:

¥You have checked your UserÕs Guide and the DeskJet Toolbox and Help files, or HP Customer Care online for installation troubleshooting tips.

¥You are seated in front of your computer with your printer nearby.

¥You have the following information available:

ÐYour printerÕs serial number (the label is on the printerÕs bottom).

_________________________

ÐYour printerÕs model number (the label is on the front of the printer).

_________________________

ÐThe model of the computer.

_________________________

ÐThe version of the printer driver and software program (if applicable).

_________________________

A Note About Letters

If you need help from a technical support person, we recommend that you call us while youÕre in front of your computer and printer, rather than writing a letter to us. That way we can help you with your questions immediately!

Africa/Middle East	41 22/780 41 11
Argentina	541781-4061/69
Australia	61 3 92728000
Austria	43 (0)660 6386
Belgium (Dutch)	32 (0)2 62688 06
Belgium (French)	32 (0)2 6268807
Brazil	55 11 709-1444
Canada	(905) 206-4663
China	86 10 6505 3888-5959
Czech Republic	42 (2) 471 7321
Denmark	45 (0)39 294099
Finland	385 (0)203 47288
France	33 (0) 143623434
Germany	49 (0) 180 532 6222
Greece	30 1 689 64 11
Hong Kong	(800) 96 7729
Hungary	36 (1) 252 4505
India	91 11 682 60 35
Indonesia	6221 350 3408
Ireland	353 (0) 1662 5525
Israel	972-9-9524848
Italy	39 (0)2 264 10350
Japan, Tokyo	81 3 3335-8333
Japan, Osaka	81 6 838 1155
Korea	82 2 3270 0700
Malaysia	03 2952566
Mexico D.F.	326 46 00
Mexico, Guadalajara	669 95 00
Mexico, Monterrey	378 42 40
Middle East/Africa	41 22/780 41 11
Netherlands	31 (0)20 606 8751
New Zealand	(09) 356-6640
Norway	47 (0)22 116299
Philippines	65 272 5300
Poland	48 22 37 50 65
Portugal	351 (0) 144 17 199
Russia	7095 923 50 01
Singapore	65 272 5300
Spain	34 (9) 02321 123
Sweden	46 (0)8 6192170
Switzerland	41 (0)84 8801111
Taiwan	886 2-2717-0055
Thailand	(66-2) 661 4011
Turkey	90 1 224 59 25
United Kingdom	44 (0) 171 512 5202
U. S.	(208) 344-4131
Venezuela	58 2 239 5664

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Contents UserÕs Guide HP Customer Care by Phone HP Customer CareFor Windows Acknowledgments Table of Contents Table of Contents Congratulations on the Purchase of Your IntroductionFinding More Information Special Features of Your HP Inkjet PrinterYou are running Windows 98 on your computer Setting Up Your PrinterUnpack Your Printer Setting Up Your Printer with a Parallel Printer CableClose the top cover Make sure both the printer Computer are turned off Connect Parallel CablePlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Print Side Down Put the paper into the in tray, printSide down For More Information Before You Begin Install the Printer SoftwareMake sure both the printer and the computer are turned on ¥ For Windows 3.1x, do the following Installing the Printer Software from the CDInsert the CD into your CD-ROM drive ¥ For Windows 95, 98 and NT 4.0, do the followingProceed to ÒAlign the Inkjet Print CartridgesÓ on Follow the instructions on the screenUSB Unpack Your Printer Setting Up Your Printer with a USB CableOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Connect USB Cable USB Install the USB Printer SoftwarePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable When prompted, restart Windows USB Install the Printer SoftwareSetting Up Your Printer with a USB Cable Print a Align the Inkjet Print CartridgesFor Windows 95, 98 or NT Additional Setup InformationIf You have Problems Installing Closing Software ProgramsInsert Disk 1 into the disk drive Setting the HP DeskJet Printer as the DefaultFrom the taskbar select Start Settings Printers Click Close and exit the Control PanelPrinter Software Or try this 2Using Your Printer SoftwareFinding the HP Print Settings Box From your software program, try thisSelect the appropriate settings. Choose About the HP Print Settings BoxSetup Tab Click a tab and then click a settingColor Tab Features TabServices Tab Click OK to save your settingsFor Windows 95, 98 and NT Uninstalling the Printer SoftwareFor Windows Paper Basics Creative PrintingChoosing Paper Photo Papers Inkjet PapersSpecialty Products Paper that Might Not Work Turning Off Color Adjusting ColorGrayscale setting Working with ColorWhat if the colors arenÕt as vivid as they should be? What if the printed colors donÕt match the screen colors?Customizing Your Print Jobs How to Print on Different Paper SizesAfter you are done printing Book Option How to Print on Both Sides of the PaperWhat if both pages printed on one side of the paper? Tablet OptionWhat if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Printing Photos Working With PhotosSelecting the Best Photo Paper Printing Envelopes How to Print a Single EnvelopeFollow your software instructions Slide both of the paper adjusters out How to Print a Stack of EnvelopesWhat if the printer wonÕt pick up the envelope? About Small EnvelopesPrint the labels Printing LabelsPrinting Cards What if you want your cards to print sideways? Printing Non-standard Size CardsFlip up the OUT tray for a better view of the in tray Printing on TransparenciesPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Push the in tray back Print the banner Get the banner paper ready for the printerWhat if the text is fuzzy after printing a banner? What if the banner paper jams in the printer?HereÕs how you do it Printing Iron-On TransfersUsing Inkjet Print Cartridges Using and Caring for Your Inkjet Print CartridgesReplacing an Inkjet Print Cartridge With the printer turned on, open the top cover Using and Caring for Your Inkjet Print CartridgesStoring Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or Dots Cleaning the Inkjet Print CartridgesAligning the Inkjet Print Cartridges Click the Printer Services tab Procedure 2 Eliminating Ink StreaksTurn the printer on and lift the printerÕs top cover Remove the Inkjet Print CartridgesPosition yourself at eye level with the printer Clean the Inkjet Print Cartridge CradlePoor print quality Damage Resulting from Refilling the Inkjet Print CartridgesPotential damage For Windows 95, 98 and Windows NT Finding the HP DeskJet ToolboxFor HP DeskJet 895C Series Printers Only Networking Tab Troubleshooting TabPrinter Services Tab About the HP DeskJet ToolboxWhat if no page came out of the printer? Basic TroubleshootingWhat if a blank page came out of the printer? Margin settings. If text is running off the edgeWhat if text or graphics are in the wrong place? Cartridges. If ink is smearing or is splotchy What if the print quality is poor?¥ YouÕve set the correct margins What if something on the page is wrong or missing?What if youÕre having trouble printing a banner? Print your document again Clearing a Paper JamIf the paper jams in the back of the printer Pull the jammed paper outElectronic Support Information HP Customer CareHP Customer Care Repair ¥ You have the following information available HP Customer Care by PhoneAfter Ninety Days Extended Warranty Options¥ Consult your reseller to get extended coverage Increasing Printer Performance Maintaining Your PrinterHagaki Postcards A4-Sized PaperB5-Sized Paper Cards 3x5, 4x6, 5x8, and A6C6409-60014 Power Adapter worldwidePower Cords Inkjet Print Cartridges for 810C, 812CPrinter UserÕs Guides Ordering Information ¥ Germany Fax Elsewhere in the worldBlack Text with Color Highlights Print Speed ASpecificationsSpecifications Media Weight Required For Windows 3.1x, 95 or System RequirementsSupported Operating Systems Required For Windows NTCheck the size of your hard disk drive Check the amount of RAM installed in your computerFor Windows 95, 98 and NT Check the computerÕs packagingFor Windows Click System Info For DOS version 6.x and higherHow can I determine if my computerÕs USB port is enabled? What is USB?Double-click the System icon How can I increase printing speed? Frequently Asked Questions About USB Universal Serial BusAbout Sharing Your Printer on a Network DUsing Your HP DeskJet 895C Series Printer on a NetworkLocally Shared Network-Connect Setting Up Your Printer on a NetworkPrinting Across a Network Troubleshooting for the Network-Connected Printer About the HP DeskJet Control Panel for DOS Printing from DOS ApplicationsHow can I get a printer driver? What is a printer driver?How do I install DOS printer drivers? About DOS Printer DriversPrinter Driver To install the DOS control panel from the floppy disks Installing the HP DeskJet Control Panel for DOSBefore you install the DOS control panel To install the DOS control panel from the CDUse the HP DeskJet Control Panel for DOS to Selecting Print SettingsIf you encounter problems with the installation Help in the HP DeskJet Control Panel for DOSLines of Text Per Supported Character SetsNumber of Lines/Characters in Landscape Orientation Printer Commands and Control CodesInternal Printer Fonts \A\DIR Installing Additional Symbol SetsArabic Available Symbol Sets and FontsSee the appropriate language option in the following list HebrewThai 100Greek Baltic101 Regulatory Notices102 Limited Warranty Statement103 Index104 IndexJams, See paper jams 105Paper, See banners, cards, iron-on transfers, labels 106107 For transparencies 48 iron-on transfers 54 list 108Environmental Attributes of the DeskJet Printer C6413-90009

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