HP 880C, 810C, 830C, 895C manual Basic Troubleshooting, What if no page came out of the printer?

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5Getting Help When Things Go Wrong

Basic Troubleshooting

Any time you experience printing difficulties you can use the online troubleshooting tool: the HP DeskJet Toolbox. With a few clicks of the mouse button, youÕll find your specific problem and details on how to fix it. The HP DeskJet Toolbox even aligns and cleans your inkjet print cartridges.

What if no page came out of the printer?

Be patient. Complex documents, such as color photographs, take awhile to print. Check the Power light; if itÕs blinking, the printer is processing information.

Power. Make sure the printer is on (the Power light on the front of your printer should be on), and that all connections are firm.

Cover. Make sure the top cover of the printer is closed.

Paper. Make sure you put paper into the IN tray correctly.

Print cartridges. Make sure both inkjet print cartridge cradles contain properly installed cartridges with the correct part numbers for your printer.

Paper jam. Make sure no paper is stuck in the printer. Go to ÒClearing a Paper JamÓ on page 69 for more information.

Communications. If you are using the parallel port on the printer and you see a ÒPrinter Not RespondingÓ message on your screen, you might be using the wrong cable. (The bi-directional HP IEEE 1284-Compliant Parallel Interface Cable is recommended.) Test the printer communications: in the HP DeskJet Toolbox, click the Printer Services tab, and then click Test the printer communications. If the test fails, install the printer using a bi-directional printer cable with the computerÕs parallel port. Then retest the printer communications.

What if the printer software or bonus software programs arenÕt working from the CD?

Check the CD-ROM Player. Make sure the CD drive in your computer is working by inserting a known to be good CD. If you suspect that the CD is flawed, call HP Customer Support as described on page 70.

ÒThere is a ProblemÓ box appears. Perform the steps listed in the box and click Retry. If the box reappears, click Skip. You might still be able to print, but some of the printerÕs messages to you might not be able to be displayed. If the printer is connected to the computer with a parallel cable, be sure you are using a bi-directional HP IEEE 1284-Compliant Parallel Interface Cable. Also be sure that you selected an LPT-type port when you installed the printer software.

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Contents UserÕs Guide HP Customer Care by Phone HP Customer CareFor Windows Acknowledgments Table of Contents Table of Contents Congratulations on the Purchase of Your IntroductionFinding More Information Special Features of Your HP Inkjet PrinterYou are running Windows 98 on your computer Setting Up Your PrinterUnpack Your Printer Setting Up Your Printer with a Parallel Printer CableClose the top cover Make sure both the printer Computer are turned off Connect Parallel CablePlug the other end into Computer, and tighten the screws Plug in the Power Insert Print Cartridges 6410005 Load Paper in Your Printer Print Side Down Put the paper into the in tray, printSide down For More Information Before You Begin Install the Printer SoftwareMake sure both the printer and the computer are turned on Insert the CD into your CD-ROM drive Installing the Printer Software from the CD¥ For Windows 95, 98 and NT 4.0, do the following ¥ For Windows 3.1x, do the followingProceed to ÒAlign the Inkjet Print CartridgesÓ on Follow the instructions on the screenUSB Unpack Your Printer Setting Up Your Printer with a USB CableOpen the top cover. Remove both USB Plug in the Power USB Insert Print Cartridges Close the top cover USB Load Paper in Your Printer Print Side Down USB Connect USB Cable USB Install the USB Printer SoftwarePlug the other end into any USB port on the computer Setting Up Your Printer with a USB Cable When prompted, restart Windows USB Install the Printer SoftwareSetting Up Your Printer with a USB Cable Print a Align the Inkjet Print CartridgesIf You have Problems Installing Additional Setup InformationClosing Software Programs For Windows 95, 98 or NTFrom the taskbar select Start Settings Printers Setting the HP DeskJet Printer as the DefaultClick Close and exit the Control Panel Insert Disk 1 into the disk drivePrinter Software Finding the HP Print Settings Box 2Using Your Printer SoftwareFrom your software program, try this Or try thisSetup Tab About the HP Print Settings BoxClick a tab and then click a setting Select the appropriate settings. ChooseServices Tab Features TabClick OK to save your settings Color TabFor Windows 95, 98 and NT Uninstalling the Printer SoftwareFor Windows Paper Basics Creative PrintingChoosing Paper Photo Papers Inkjet PapersSpecialty Products Paper that Might Not Work Grayscale setting Adjusting ColorWorking with Color Turning Off ColorWhat if the colors arenÕt as vivid as they should be? What if the printed colors donÕt match the screen colors?Customizing Your Print Jobs How to Print on Different Paper SizesAfter you are done printing Book Option How to Print on Both Sides of the PaperWhat if both pages printed on one side of the paper? Tablet OptionWhat if the ink smeared? How to Flip a Document How to Print Several Pages Per Sheet Printing Photos Working With PhotosSelecting the Best Photo Paper Printing Envelopes How to Print a Single EnvelopeFollow your software instructions Slide both of the paper adjusters out How to Print a Stack of EnvelopesWhat if the printer wonÕt pick up the envelope? About Small EnvelopesPrint the labels Printing LabelsPrinting Cards What if you want your cards to print sideways? Printing Non-standard Size CardsFlip up the OUT tray for a better view of the in tray Printing on TransparenciesPrint the transparency What if the quality isnÕt what you were expecting? Printing Posters Printing Banners Push the in tray back Print the banner Get the banner paper ready for the printerWhat if the text is fuzzy after printing a banner? What if the banner paper jams in the printer?HereÕs how you do it Printing Iron-On TransfersUsing Inkjet Print Cartridges Using and Caring for Your Inkjet Print CartridgesReplacing an Inkjet Print Cartridge With the printer turned on, open the top cover Using and Caring for Your Inkjet Print CartridgesStoring Inkjet Print Cartridges Procedure 1 Correcting Missing Lines or Dots Cleaning the Inkjet Print CartridgesAligning the Inkjet Print Cartridges Click the Printer Services tab Procedure 2 Eliminating Ink StreaksTurn the printer on and lift the printerÕs top cover Remove the Inkjet Print CartridgesPosition yourself at eye level with the printer Clean the Inkjet Print Cartridge Cradle Poor print quality Damage Resulting from Refilling the Inkjet Print Cartridges Potential damage For Windows 95, 98 and Windows NT Finding the HP DeskJet ToolboxPrinter Services Tab Troubleshooting TabAbout the HP DeskJet Toolbox For HP DeskJet 895C Series Printers Only Networking TabWhat if no page came out of the printer? Basic TroubleshootingWhat if a blank page came out of the printer? Margin settings. If text is running off the edgeWhat if text or graphics are in the wrong place? Cartridges. If ink is smearing or is splotchy What if the print quality is poor?¥ YouÕve set the correct margins What if something on the page is wrong or missing?What if youÕre having trouble printing a banner? If the paper jams in the back of the printer Clearing a Paper JamPull the jammed paper out Print your document againElectronic Support Information HP Customer CareHP Customer Care Repair ¥ You have the following information available HP Customer Care by PhoneAfter Ninety Days Extended Warranty Options¥ Consult your reseller to get extended coverage Increasing Printer Performance Maintaining Your PrinterB5-Sized Paper A4-Sized PaperCards 3x5, 4x6, 5x8, and A6 Hagaki PostcardsPower Cords Power Adapter worldwideInkjet Print Cartridges for 810C, 812C C6409-60014Printer UserÕs Guides Ordering Information ¥ Germany Fax Elsewhere in the worldBlack Text with Color Highlights Print Speed ASpecificationsSpecifications Media Weight Supported Operating Systems System RequirementsRequired For Windows NT Required For Windows 3.1x, 95 orFor Windows 95, 98 and NT Check the amount of RAM installed in your computerCheck the computerÕs packaging Check the size of your hard disk driveFor Windows Click System Info For DOS version 6.x and higherHow can I determine if my computerÕs USB port is enabled? What is USB?Double-click the System icon How can I increase printing speed? Frequently Asked Questions About USB Universal Serial BusAbout Sharing Your Printer on a Network DUsing Your HP DeskJet 895C Series Printer on a NetworkLocally Shared Network-Connect Setting Up Your Printer on a NetworkPrinting Across a Network Troubleshooting for the Network-Connected Printer About the HP DeskJet Control Panel for DOS Printing from DOS ApplicationsHow do I install DOS printer drivers? What is a printer driver?About DOS Printer Drivers How can I get a printer driver?Printer Driver Before you install the DOS control panel Installing the HP DeskJet Control Panel for DOSTo install the DOS control panel from the CD To install the DOS control panel from the floppy disksIf you encounter problems with the installation Selecting Print SettingsHelp in the HP DeskJet Control Panel for DOS Use the HP DeskJet Control Panel for DOS toLines of Text Per Supported Character SetsNumber of Lines/Characters in Landscape Orientation Printer Commands and Control CodesInternal Printer Fonts \A\DIR Installing Additional Symbol SetsSee the appropriate language option in the following list Available Symbol Sets and FontsHebrew ArabicGreek 100Baltic Thai101 Regulatory Notices102 Limited Warranty Statement103 Index104 IndexJams, See paper jams 105Paper, See banners, cards, iron-on transfers, labels 106107 For transparencies 48 iron-on transfers 54 list 108Environmental Attributes of the DeskJet Printer C6413-90009
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