HP 8000s manual Problem is… checklist 133

Page 143

Symptom

Items to be checked

Corrective measures

 

 

 

Poor print quality

Media type

Check for improvement by changing the

 

 

settings of the heater temperature, print

 

 

mode, RIP, etc. If there is no

 

 

improvement, check that the media is

 

 

supported. Replace the media with

 

 

another type. See How do I get the best

 

 

image quality

 

 

 

 

Ink type

For best results, use genuine HP inks.

 

 

See Tell me about... Ink Cartridges

 

 

.

 

 

 

 

Printhead cleaning

Clean the printhead. See Normal

 

 

printhead recovery.

Color stripe is not on.

Set the color stripe. See Tell me about… MEDIA REG Menu — Color stripe setting (COLOR STRIPE).

 

Operational temperature

Use the printer in a 20 to 25 °C

 

 

temperature range.

 

 

 

 

Calibrate media

Perform a Media Advance Calibration.

 

 

See Calibrate media advance

 

 

 

Media jams occur frequently

Media type

Check whether the media type setting

 

 

matches the type of media loaded. See

 

 

How do I load/unload media.

 

 

Use our recommended media. See Tell

 

 

me about… Ordering media and How do

 

 

I load/unload media

 

 

 

 

Media loading

Load the media correctly. See How do I

 

 

load/unload media.

Check whether there are any obstructions in the carriage path or the media path.

Remove any obstructions. See The problem is… A printhead crash.

 

Printhead height

Raise the Printhead height. See Change

 

 

the printhead height.

 

 

 

Printing is slow

Operational temperature

Use the printer in a 20 to 25 °C

 

 

temperature range.

 

 

 

 

USB Version

Make sure the printer is not connected to

 

 

a USB 1.0 port.

The problem is… (troubleshooting topics)

ENWW

The problem is… (checklist)

133

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Contents HP Designjet 8000s Printer series Legal notices Table of contents How do I… printing topics Problem is… troubleshooting topics Tell me about media 177 Tell me about… printer specifications topics 219 Enww Introduction IntroductionPrinters main components Using this guideFront view Heaters Rear viewPrinters front panel Introduction General warnings Safety precautionsGeneral cautions Printer Handling precautionsPower supply Regular inspection and maintenanceIntroduction Connect to a computer System configuration connection exampleConnection procedure How do I… basic operation topics?How do I… basic operation topics? How do I… basic operation topics? Turn the power on/off Turn on the printer How do I turn the power off How do I… basic operation topics? Check the firmware version How do I load/unload media Install a media roll in the printer How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Paper Remove a media roll from the printer How do I load/unload media Load a cut sheet Replace a jammed media rollHow do I load/unload media Load a cut sheet How do I load/unload media How do I load/unload media Glossy Matte Banner Bltb Backlit How do I load/unload media Use the media edge guards Use the media cutter Use the media cutter How do I load/unload media Use the take-up reel Set the take-up reel winding direction Define the take-up reel winding mode Load media on to the take-up reel How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Take-up reel horizontal alignment How do I load/unload media How do I load/unload media Perform a manual form feed/rewind How do I… printing topicsHow do I… printing topics Use manual nestingIncrease/reduce pressure on media How do I… printing topics Replace an ink cartridge How do I… ink topicsChange the printhead height How do I… ink topics How do I… ink topics Tighten the printhead carriage fixing screws How do I… ink topics How do I maintain the printer Regular maintenance guideHow do I maintain the printer Daily maintenance Capping unit cleaning How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper liquid bottle replacement Wiper liquid bottle replacement How do I maintain the printer Insert the wiper liquid dispenser cap How do I maintain the printer How do I maintain the printer Wiper sponge replacement Wiper sponge replacement How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper blade replacement Wiper blade replacement Open the right maintenance cover How do I maintain the printer How do I maintain the printer How do I maintain the printer Clean ink system Prepare for extended power down two to four weeks Ink system storage Charge the ink system Clean the carriage base Clean the exterior of the printerClean the carriage base Clean the front cover and media feed Clean the platen How do I maintain the printer Waste ink bottle replacement How do I maintain the printer Waste ink bottle replacement 105 Normal printhead recovery Normal printhead recovery 107 Print the nozzle print pattern Print the nozzle print pattern 109 110 How do I maintain the printer How do I get the best image quality Test the image quality Interpreting the print quality Copy a media type to create a new one Manage media typesCreate a new media type Modify media type settings Delete a media type Calibrate media advance How do I calibrate my printerHow do I calibrate my printer 119 How do I get the best image quality Printhead position adjustment How do I get the best image quality How do I calibrate my printer 123 Printhead nozzle position adjustment Back feed adjustment print Line sensor position adjustment126 How do I get the best image quality Panel Adjust heater and print mode settingsParameters Adjust heater and print mode settings 129 130 How do I get the best image quality Problem is… troubleshooting topics Symptom Items to be checked Corrective measures Problem is… checklistProblem is… checklist 133 Printhead crash Load media again See How do I load/unload media Ink cartridge has passed its expiration date Ink cartridge is not installedInk cartridge is not detected Ink cartridge is near expiration dateService errors An error messageService error messages Operator error messagesMedia Other messages Problem is an abnormal sound 142 Problem is… troubleshooting topics This section explains how to solve print quality problems Problem is print qualityProblem is print quality Tell me about… basic knowledge topics Environmental conditions Installation spaceTell me about operating conditions Power Tell me about the power supplyMessages on the front panel Tell me about front panel messages and printer stateHP Designjet High Speed Dryer Exhaust attachmentOnline state print mode display Offline menu mode display Shutdown state display 152 Tell me about… basic knowledge topics Disposing of media Tell me about mediaStoring media Handling prints Using mediaOther precautions Ink Cartridges Tell me about the ink systemTell me about the ink system HP 780 Waste Ink Bottle Replacing an ink cartridgeInk cartridge storage and disposal Precautions for handling the waste ink bottle HP Cap Cleaning Kit with RollerHP 780 Wiper Cleaning Liquid HP Cleaning SwabsHP Ink System Storage Kit HP Ink System Cleaning Kit160 Tell me about the ink system Disposing of waste Tell me about waste managementTell me about waste management General recommendations 164 Tell me about waste management Tell me about… menus Menu structure Menu operationsTo define a value Character list Replacing an empty ink cartridge INK menu & messagesMedia menu Media REG menu Media advance value Media ADV Value Setting a media type name Rename MediaSelecting a media type number Select Media Dry time value DRY Time Value Print mode setting Print ModePrint direction setting Print Direction Use media edge guard USE Edge Guard Flatten time Flatten TimeTake-up reel mode TUR Mode Media advance mode Media ADV ModeVacuum level setting Vacuum Level Leading edge mode Leading EdgeTell me about… menus Bidirectional print position adjustment Bidir DEF Value Color stripe setting Color StripePrinthead height setting PH Height VAL Printhead cleaning mode PH Cleaning Media advance preference Advance Pref Media back feed adjustment Back Adjust VALPrinthead rest period PH Rest Period Print mode preference Print Mode PrefHeater preference Heater Pref Copy a media type Copy Media Printhead temperature rest PH Temp RestSet remaining media SET Remaining Media Delete a media type Delete MediaMedia advance calibration Default values for media typesParameters Rough or Detail Media advance calibration printInk system optimization INK SYS OPT Media back feed adjustment valueCap cleaning CAP Cleaning PH. Main menuWashing the printheads Wash Printheads Replace wiper cleaning liquid Replace Wipe LiquidReplace wiper blade Replace Wiper Blade Replace wiper sponge Replace Wipe SpongeReseat Printhead Reseat Printhead PH. REC menuPrinthead height PH Height ADJ Replace Printhead Replace PrintheadPrinter menu Configuration print Config PrintFeed option Rewind optionHistory print History Print Adjust menuError log information print Error LOG Print Adjustment pattern prints Test PrintsBidirectional print position fine adjustment Bidir Fine Printhead position adjustment #PH to PH VALBidirectional print position adjustment Bidir DEF Line sensor side position LS ADJ Side VAL Setup menuNozzle position Nozzle POS VAL Line sensor top position LS ADJ TOP VALTime Zone Time Zone GMT+ Temperature units Temperature UnitsBoot version display Boot Version Language for front panel LanguageAsic version display Asic VER Firmware version display Printer FW VERMain PCA version display Main PCA VER ICB board version display Carriage PCAHeater menu Factory default setting Factory DefaultPrinter firmware upgrade Printer FW Upgrade Heater delay time Heater Delay TimeHeater standby time Heater Standby Time Heaters Tell me about… heater topicsHeater preset temperature by medium Heater temperature settingsFlow of heater temperature setting Maintaining the preset temperature Temperature controlHeater error messages 200 Tell me about… heater topics Tell me about… printer specifications topics Specification / Function SpecificationsEcological specifications 204 Tell me about… printer specifications topics Tell me about… ordering supplies and accessories topics Ordering media Ordering suppliesHP Media Ordering accessories208 Tell me about… ordering supplies and accessories topics HP Customer Care Tell me about… getting help topicsHP Designjet Online Legal information Extent of HP Limited Warranty212 Legal information Regulatory Model Number Regulatory noticesLimitations of liability Local lawDOC statement Canada FCC statements U.S.AShielded cables Normes de sécurité CanadaRegulatory notices 215 Additional information Conforms to the following product specificationsDeclares that the product Local contacts for regulatory topics only 218 Legal information Index AccessoriesEnww
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