HP 8000s Problem is print quality, This section explains how to solve print quality problems

Page 153

9 The problem is print quality

This section explains how to solve print quality problems.

Symptom

Possible cause

Corrective measure

 

 

 

A blank sheet of media is printed or the

The printer did not receive data.

Check print data.

printed image is faded.

 

 

The environment conditions do not meet

Use the printer in the specified

 

 

the printer specifications.

environmental conditions (temperature

 

 

and humidity). See Tell me about…

 

 

Specifications

 

 

 

 

Media settings are incorrect.

Check the media settings. See How do

 

 

I… Manage media types

 

 

 

Parts of a drawing are missing or the print

Foreign objects are attached to the

Clean the printhead using printhead

is unclear.

printhead.

recovery. See Normal printhead recovery

 

 

 

The print is blurred.

The media has been loaded the wrong

Check whether the media is loaded

 

side up.

correctly.

 

 

 

 

The media settings are incorrect.

Check the media settings.

 

 

 

 

The media edge guard is not set

Set the media edge guards correctly. See

 

correctly.

How do I…. Use the media edge guards

 

 

 

 

The heater temperature is too low.

Increase the heater temperature. See

 

 

How do I… Adjust heater and print mode

 

 

settings

 

 

 

The print is stained.

The leading edge of the media is curled.

Check whether the leading edge of the

 

 

media is curled. If it is curled, cut the

 

 

leading edge.

 

 

 

 

The media is slightly folded or crumpled.

If the media is crumpled, feed the media

 

 

and cut off the crumpled part of the

 

 

media.

 

 

 

 

The platen is stained.

Clean the platen. See How do I maintain

 

 

the printer.

 

 

 

 

The Printhead is dirty.

Clean the printhead using printhead

 

 

recovery. See Normal printhead

 

 

recovery.

 

 

 

The first part of a printed image is

Environment temperature.

Use the printer in the specified

missing.

 

environmental conditions. See Tell me

 

 

about… Specifications

 

 

 

The problem is print quality

ENWW

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Contents HP Designjet 8000s Printer series Legal notices Table of contents How do I… printing topics Problem is… troubleshooting topics Tell me about media 177 Tell me about… printer specifications topics 219 Enww Introduction IntroductionPrinters main components Using this guideFront view Heaters Rear viewPrinters front panel Introduction General warnings Safety precautionsGeneral cautions Power supply Handling precautionsRegular inspection and maintenance PrinterIntroduction Connection procedure System configuration connection exampleHow do I… basic operation topics? Connect to a computerHow do I… basic operation topics? How do I… basic operation topics? Turn the power on/off Turn on the printer How do I turn the power off How do I… basic operation topics? Check the firmware version How do I load/unload media Install a media roll in the printer How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Paper Remove a media roll from the printer How do I load/unload media Load a cut sheet Replace a jammed media rollHow do I load/unload media Load a cut sheet How do I load/unload media How do I load/unload media Glossy Matte Banner Bltb Backlit How do I load/unload media Use the media edge guards Use the media cutter Use the media cutter How do I load/unload media Use the take-up reel Set the take-up reel winding direction Define the take-up reel winding mode Load media on to the take-up reel How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Take-up reel horizontal alignment How do I load/unload media How do I load/unload media Perform a manual form feed/rewind How do I… printing topicsHow do I… printing topics Use manual nestingIncrease/reduce pressure on media How do I… printing topics Replace an ink cartridge How do I… ink topicsChange the printhead height How do I… ink topics How do I… ink topics Tighten the printhead carriage fixing screws How do I… ink topics How do I maintain the printer Regular maintenance guideHow do I maintain the printer Daily maintenance Capping unit cleaning How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper liquid bottle replacement Wiper liquid bottle replacement How do I maintain the printer Insert the wiper liquid dispenser cap How do I maintain the printer How do I maintain the printer Wiper sponge replacement Wiper sponge replacement How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper blade replacement Wiper blade replacement Open the right maintenance cover How do I maintain the printer How do I maintain the printer How do I maintain the printer Clean ink system Prepare for extended power down two to four weeks Ink system storage Charge the ink system Clean the carriage base Clean the exterior of the printerClean the carriage base Clean the front cover and media feed Clean the platen How do I maintain the printer Waste ink bottle replacement How do I maintain the printer Waste ink bottle replacement 105 Normal printhead recovery Normal printhead recovery 107 Print the nozzle print pattern Print the nozzle print pattern 109 110 How do I maintain the printer How do I get the best image quality Test the image quality Interpreting the print quality Copy a media type to create a new one Manage media typesCreate a new media type Modify media type settings Delete a media type Calibrate media advance How do I calibrate my printerHow do I calibrate my printer 119 How do I get the best image quality Printhead position adjustment How do I get the best image quality How do I calibrate my printer 123 Printhead nozzle position adjustment Back feed adjustment print Line sensor position adjustment126 How do I get the best image quality Panel Adjust heater and print mode settingsParameters Adjust heater and print mode settings 129 130 How do I get the best image quality Problem is… troubleshooting topics Symptom Items to be checked Corrective measures Problem is… checklistProblem is… checklist 133 Printhead crash Load media again See How do I load/unload media Ink cartridge is not detected Ink cartridge is not installedInk cartridge is near expiration date Ink cartridge has passed its expiration dateService errors An error messageService error messages Operator error messagesMedia Other messages Problem is an abnormal sound 142 Problem is… troubleshooting topics This section explains how to solve print quality problems Problem is print qualityProblem is print quality Tell me about… basic knowledge topics Installation space Tell me about operating conditionsEnvironmental conditions Power Tell me about the power supplyHP Designjet High Speed Dryer Tell me about front panel messages and printer stateExhaust attachment Messages on the front panelOnline state print mode display Offline menu mode display Shutdown state display 152 Tell me about… basic knowledge topics Tell me about media Storing mediaDisposing of media Using media Other precautionsHandling prints Ink Cartridges Tell me about the ink systemTell me about the ink system Replacing an ink cartridge Ink cartridge storage and disposalHP 780 Waste Ink Bottle HP 780 Wiper Cleaning Liquid HP Cap Cleaning Kit with RollerHP Cleaning Swabs Precautions for handling the waste ink bottleHP Ink System Storage Kit HP Ink System Cleaning Kit160 Tell me about the ink system Disposing of waste Tell me about waste managementTell me about waste management General recommendations 164 Tell me about waste management Tell me about… menus Menu structure Menu operationsTo define a value Character list INK menu & messages Media menuReplacing an empty ink cartridge Media REG menu Setting a media type name Rename Media Selecting a media type number Select MediaMedia advance value Media ADV Value Print mode setting Print Mode Print direction setting Print DirectionDry time value DRY Time Value Use media edge guard USE Edge Guard Flatten time Flatten TimeTake-up reel mode TUR Mode Media advance mode Media ADV ModeVacuum level setting Vacuum Level Leading edge mode Leading EdgeTell me about… menus Color stripe setting Color Stripe Printhead height setting PH Height VALBidirectional print position adjustment Bidir DEF Value Printhead cleaning mode PH Cleaning Media advance preference Advance Pref Media back feed adjustment Back Adjust VALPrint mode preference Print Mode Pref Heater preference Heater PrefPrinthead rest period PH Rest Period Set remaining media SET Remaining Media Printhead temperature rest PH Temp RestDelete a media type Delete Media Copy a media type Copy MediaMedia advance calibration Default values for media typesParameters Rough or Detail Media advance calibration printCap cleaning CAP Cleaning Media back feed adjustment valuePH. Main menu Ink system optimization INK SYS OPTReplace wiper blade Replace Wiper Blade Replace wiper cleaning liquid Replace Wipe LiquidReplace wiper sponge Replace Wipe Sponge Washing the printheads Wash PrintheadsPrinthead height PH Height ADJ PH. REC menuReplace Printhead Replace Printhead Reseat Printhead Reseat PrintheadFeed option Configuration print Config PrintRewind option Printer menuError log information print Error LOG Print Adjust menuAdjustment pattern prints Test Prints History print History PrintPrinthead position adjustment #PH to PH VAL Bidirectional print position adjustment Bidir DEFBidirectional print position fine adjustment Bidir Fine Nozzle position Nozzle POS VAL Setup menuLine sensor top position LS ADJ TOP VAL Line sensor side position LS ADJ Side VALBoot version display Boot Version Temperature units Temperature UnitsLanguage for front panel Language Time Zone Time Zone GMT+Main PCA version display Main PCA VER Firmware version display Printer FW VERICB board version display Carriage PCA Asic version display Asic VERPrinter firmware upgrade Printer FW Upgrade Factory default setting Factory DefaultHeater delay time Heater Delay Time Heater menuHeater standby time Heater Standby Time Heaters Tell me about… heater topicsHeater preset temperature by medium Heater temperature settingsFlow of heater temperature setting Maintaining the preset temperature Temperature controlHeater error messages 200 Tell me about… heater topics Tell me about… printer specifications topics Specification / Function SpecificationsEcological specifications 204 Tell me about… printer specifications topics Tell me about… ordering supplies and accessories topics Ordering media Ordering suppliesHP Media Ordering accessories208 Tell me about… ordering supplies and accessories topics HP Customer Care Tell me about… getting help topicsHP Designjet Online Legal information Extent of HP Limited Warranty212 Legal information Limitations of liability Regulatory noticesLocal law Regulatory Model NumberShielded cables FCC statements U.S.ANormes de sécurité Canada DOC statement CanadaRegulatory notices 215 Conforms to the following product specifications Declares that the productAdditional information Local contacts for regulatory topics only 218 Legal information Index AccessoriesEnww
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