HP 8000s manual Tell me about… getting help topics, HP Customer Care

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18 Tell me about… (getting help topics)

●HP Customer Care

●HP Designjet Online

HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self- maintenance services. To find out more about HP Customer Care, please visit us at:

http://www.hp.com/go/designjet/

or call the phone number in the Customer Service Guide provided with your printer.

What to do before you call:

●Review the “The problem is” troubleshooting suggestions in this guide.

●Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).

●If you have installed third-party software drivers and RIPs, refer to their documentation.

●If the problem appears to be related to your software application, first contact your software vendor.

●If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This document contains a comprehensive list of various support services available to help solve printer problems.

●If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:

●The printer you are using (the product number and the serial number, found on the label at the back of the printer)

●If there is an error code on the front panel, note it down; see “Status codes and error messages”

●The computer you are using

●Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers)

Tell me about… (getting help topics)

ENWW

HP Customer Care

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Contents HP Designjet 8000s Printer series Legal notices Table of contents How do I… printing topics Problem is… troubleshooting topics Tell me about media 177 Tell me about… printer specifications topics 219 Enww Introduction IntroductionPrinters main components Using this guideFront view Heaters Rear viewPrinters front panel Introduction General warnings Safety precautionsGeneral cautions Printer Handling precautionsPower supply Regular inspection and maintenanceIntroduction Connect to a computer System configuration connection exampleConnection procedure How do I… basic operation topics?How do I… basic operation topics? How do I… basic operation topics? Turn the power on/off Turn on the printer How do I turn the power off How do I… basic operation topics? Check the firmware version How do I load/unload media Install a media roll in the printer How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Paper Remove a media roll from the printer How do I load/unload media Load a cut sheet Replace a jammed media rollHow do I load/unload media Load a cut sheet How do I load/unload media How do I load/unload media Glossy Matte Banner Bltb Backlit How do I load/unload media Use the media edge guards Use the media cutter Use the media cutter How do I load/unload media Use the take-up reel Set the take-up reel winding direction Define the take-up reel winding mode Load media on to the take-up reel How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media How do I load/unload media Take-up reel horizontal alignment How do I load/unload media How do I load/unload media Perform a manual form feed/rewind How do I… printing topicsHow do I… printing topics Use manual nestingIncrease/reduce pressure on media How do I… printing topics Replace an ink cartridge How do I… ink topicsChange the printhead height How do I… ink topics How do I… ink topics Tighten the printhead carriage fixing screws How do I… ink topics How do I maintain the printer Regular maintenance guideHow do I maintain the printer Daily maintenance Capping unit cleaning How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper liquid bottle replacement Wiper liquid bottle replacement How do I maintain the printer Insert the wiper liquid dispenser cap How do I maintain the printer How do I maintain the printer Wiper sponge replacement Wiper sponge replacement How do I maintain the printer How do I maintain the printer How do I maintain the printer How do I maintain the printer Wiper blade replacement Wiper blade replacement Open the right maintenance cover How do I maintain the printer How do I maintain the printer How do I maintain the printer Clean ink system Prepare for extended power down two to four weeks Ink system storage Charge the ink system Clean the carriage base Clean the exterior of the printerClean the carriage base Clean the front cover and media feed Clean the platen How do I maintain the printer Waste ink bottle replacement How do I maintain the printer Waste ink bottle replacement 105 Normal printhead recovery Normal printhead recovery 107 Print the nozzle print pattern Print the nozzle print pattern 109 110 How do I maintain the printer How do I get the best image quality Test the image quality Interpreting the print quality Copy a media type to create a new one Manage media typesCreate a new media type Modify media type settings Delete a media type Calibrate media advance How do I calibrate my printerHow do I calibrate my printer 119 How do I get the best image quality Printhead position adjustment How do I get the best image quality How do I calibrate my printer 123 Printhead nozzle position adjustment Back feed adjustment print Line sensor position adjustment126 How do I get the best image quality Panel Adjust heater and print mode settingsParameters Adjust heater and print mode settings 129 130 How do I get the best image quality Problem is… troubleshooting topics Symptom Items to be checked Corrective measures Problem is… checklistProblem is… checklist 133 Printhead crash Load media again See How do I load/unload media Ink cartridge has passed its expiration date Ink cartridge is not installedInk cartridge is not detected Ink cartridge is near expiration dateService errors An error messageService error messages Operator error messagesMedia Other messages Problem is an abnormal sound 142 Problem is… troubleshooting topics This section explains how to solve print quality problems Problem is print qualityProblem is print quality Tell me about… basic knowledge topics Installation space Tell me about operating conditionsEnvironmental conditions Power Tell me about the power supplyMessages on the front panel Tell me about front panel messages and printer stateHP Designjet High Speed Dryer Exhaust attachmentOnline state print mode display Offline menu mode display Shutdown state display 152 Tell me about… basic knowledge topics Tell me about media Storing mediaDisposing of media Using media Other precautionsHandling prints Ink Cartridges Tell me about the ink systemTell me about the ink system Replacing an ink cartridge Ink cartridge storage and disposalHP 780 Waste Ink Bottle Precautions for handling the waste ink bottle HP Cap Cleaning Kit with RollerHP 780 Wiper Cleaning Liquid HP Cleaning SwabsHP Ink System Storage Kit HP Ink System Cleaning Kit160 Tell me about the ink system Disposing of waste Tell me about waste managementTell me about waste management General recommendations 164 Tell me about waste management Tell me about… menus Menu structure Menu operationsTo define a value Character list INK menu & messages Media menuReplacing an empty ink cartridge Media REG menu Setting a media type name Rename Media Selecting a media type number Select MediaMedia advance value Media ADV Value Print mode setting Print Mode Print direction setting Print DirectionDry time value DRY Time Value Use media edge guard USE Edge Guard Flatten time Flatten TimeTake-up reel mode TUR Mode Media advance mode Media ADV ModeVacuum level setting Vacuum Level Leading edge mode Leading EdgeTell me about… menus Color stripe setting Color Stripe Printhead height setting PH Height VALBidirectional print position adjustment Bidir DEF Value Printhead cleaning mode PH Cleaning Media advance preference Advance Pref Media back feed adjustment Back Adjust VALPrint mode preference Print Mode Pref Heater preference Heater PrefPrinthead rest period PH Rest Period Copy a media type Copy Media Printhead temperature rest PH Temp RestSet remaining media SET Remaining Media Delete a media type Delete MediaMedia advance calibration Default values for media typesParameters Rough or Detail Media advance calibration printInk system optimization INK SYS OPT Media back feed adjustment valueCap cleaning CAP Cleaning PH. Main menuWashing the printheads Wash Printheads Replace wiper cleaning liquid Replace Wipe LiquidReplace wiper blade Replace Wiper Blade Replace wiper sponge Replace Wipe SpongeReseat Printhead Reseat Printhead PH. REC menuPrinthead height PH Height ADJ Replace Printhead Replace PrintheadPrinter menu Configuration print Config PrintFeed option Rewind optionHistory print History Print Adjust menuError log information print Error LOG Print Adjustment pattern prints Test PrintsPrinthead position adjustment #PH to PH VAL Bidirectional print position adjustment Bidir DEFBidirectional print position fine adjustment Bidir Fine Line sensor side position LS ADJ Side VAL Setup menuNozzle position Nozzle POS VAL Line sensor top position LS ADJ TOP VALTime Zone Time Zone GMT+ Temperature units Temperature UnitsBoot version display Boot Version Language for front panel LanguageAsic version display Asic VER Firmware version display Printer FW VERMain PCA version display Main PCA VER ICB board version display Carriage PCAHeater menu Factory default setting Factory DefaultPrinter firmware upgrade Printer FW Upgrade Heater delay time Heater Delay TimeHeater standby time Heater Standby Time Heaters Tell me about… heater topicsHeater preset temperature by medium Heater temperature settingsFlow of heater temperature setting Maintaining the preset temperature Temperature controlHeater error messages 200 Tell me about… heater topics Tell me about… printer specifications topics Specification / Function SpecificationsEcological specifications 204 Tell me about… printer specifications topics Tell me about… ordering supplies and accessories topics Ordering media Ordering suppliesHP Media Ordering accessories208 Tell me about… ordering supplies and accessories topics HP Customer Care Tell me about… getting help topicsHP Designjet Online Legal information Extent of HP Limited Warranty212 Legal information Regulatory Model Number Regulatory noticesLimitations of liability Local lawDOC statement Canada FCC statements U.S.AShielded cables Normes de sécurité CanadaRegulatory notices 215 Conforms to the following product specifications Declares that the productAdditional information Local contacts for regulatory topics only 218 Legal information Index AccessoriesEnww

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