HP 3700, 3500 manual Control panel messages

Page 144

Control panel messages

Control panel messages

Control panel message Access Denied

MENUS LOCKED

Calibrating...<TEST>

Canceling...

<JOB NAME>

Description

Recommended action

An attempt has been made to modify a

Contact the printer administrator to

menu item while the control panel

change settings.

security mechanism is enabled by the

 

printer administrator. The message will

 

disappear shortly, and the printer will

 

return to Ready or BUSY state.

 

The printer is calibrating.

No action necessary.

The printer is in the process of canceling

No action necessary.

a job. The message will continue to be

 

displayed while the job is stopped, the

 

paper path flushed, and any remaining

 

incoming data on the active data channel

 

is received and discarded.

 

CANNOT DUPLEX CHECK REAR BIN

alternates with

CANNOT DUPLEX CHECK PAPER

CANNOT DUPLEX CLOSE REAR BIN

The lower rear door (rear output bin) was opened during the automatic duplex job, or the printer detected a paper size that will not go through the auto-duplexer.

A 2-sided print job has been sent to the printer while the lower rear door (rear output bin) is open.

Close the lower rear door (rear output bin) or load paper that is supported for auto-duplexing. See Supported paper weights and sizes

For the HP Color LaserJet 3700dn and 3700dtn printer models only.

Close the lower rear door (rear output bin).

Checking paper path

Checking printer

CHOSEN PERSONALITY NOT AVAILABLE

alternates with

To continue press

CLOSE UPPER REAR DOOR Cleaning...

Clearing event log

The engine is turning its rollers to check for possible paper jams.

The engine is doing an internal test.

The printer encountered a request for a personality that did not exist in the printer. The job is aborted and no pages will be printed.

The upper rear door is open.

The printer is in the process of cleaning.

This message is displayed while the event log is cleared. The printer will back up one screen to Service Menu upon completion of printing the page.

No action necessary.

No action necessary.

1.Press to continue.

2.Try a different driver.

Close the upper rear door. No action necessary.

No action necessary.

Clearing paper path

The printer jammed or detected

No action necessary.

misplaced paper when turned on. The

 

printer is attempting to eject jammed

 

pages automatically.

 

132 Chapter 8 Problemsolving

ENWW

Image 144
Contents Page Page User Guide Copyright and License Hp customer care Telephone support Online and other supportIii HP support and information for Macintosh computers Table of contents O configuration Managing the printer ViiProblemsolving ViiiAppendix C Printer specifications Glossary Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer User guide linksUsing the printer Printer configurations HP color LaserJet 3500 printerHP color LaserJet 3500n printer HP color LaserJet 3700 printer HP color LaserJet 3700n printerHP color LaserJet 3700dn printer HP color LaserJet 3700dtn printerPrinter features FeaturesMemory User interfaceSupported paper weights AccessoriesPaper handling SizesSupplies Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversOperating system JetReady Software for networks Additional driversOperating system PCLHP Web Jetadmin UtilitiesLinux HP toolbox Network administrator Other components and utilitiesWindows Macintosh OSPrint media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 2 paper sizes1 Tray 3 paper sizes1216 by 279 mm 60 to 105 g/m Control panel Control panel overview Control panel buttonsControl panel buttons and lights Button name FunctionControl panel indicator lights IndicatorDisplay Button nameAccessing the control panel from a computer Printer displayControl panel menus Getting started basicsReady To access the menus Menu hierarchyInformation menu Paper handling menuConfigure device menu Override A4/LETTERManual Feed Diagnostics menu Enww Information menu Weights and sizes for a Paper handling menuMenu item Value Description Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 TypeConfigure device menu Default Paper Size Default Custom Paper SizeUnit of Measure Dimension Y Dimension Printing menuCourier Font Regular Dark Wide A4 YES Print PS Errors OFF Menu item ValuesPrint quality menu Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is Guard FuserSystem setup menu See PowerSave time for more information See Jam recovery for more information See Auto continue for more informationResets menu MenuNone Diagnostics menu Changing printer control panel configuration settings Tray behavior options use requested tray and manually feedTo set use requested tray To set manually feed promptPowerSave time To set PowerSave timeTo disable or enable PowerSave Display brightness To set the display brightnessTo set the personality Auto continue To set the clearable warningsTo set the auto continue Jam recovery To set jam recovery responseSupplies low To set supplies low reportingLanguage To select languageUsing the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection HP Jetdirect print servers Available enhanced I/O interfacesNetWare networks Windows and Windows NT networksAppleTalk networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet maskSetting the default gateway To select Configure DeviceTo select Config Method To highlight Manual SettingsSetting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX To disable AppleTalkDisabling network protocols optional To disable DLC/LLC Printing tasks Controlling print jobs SourceType and Size Priority for print settings Gaining access to printer driver settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Printing from Tray 1 multipurpose tray Loading paper into Tray First Printing envelopes from Tray To load envelopes into TrayPrinting envelopes Printing from Tray 2 and Tray Address type Left margin Top marginTo avoid jams, never add or remove a tray during printing Enww Loading paper into Tray Enww Printing on special media TransparenciesGlossy paper Colored paperLabels Heavy paperHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingAutomatic 2-sided printing available for the hp color LaserJet 3700dn and 3700dtn printersOptions for binding 2-sided printing jobs Manual 2-sided printingTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyIf prompted by a message at the control panel, press Special printing situations Printing a different firstPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory hp color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Configuration Press to select Print ConfigurationSupplies status To print the supplies statusDemo Press to select Print File DirectoryEnww To access the embedded Web server using a network ConnectionSettings tab Information tabNetworking tab Other linksUsing the hp toolbox Supported operating systemsSupported browsers To view hp toolboxTroubleshooting tab HP toolbox sectionsStatus tab Alerts tabAdvanced Printer Settings window Set up status alertsSet up e-mail alerts Administrative settingsSettings tab HP toolbox linksInformation tab Network tabColor Using color HP ImageREtPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Automatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsManaging color Matching colors Maintenance 105Managing supplies Supplies lifeChecking the print cartridge life Press to highlight Print Supplies StatusCartridge Replace Color 75,000 pages MonthsUsing the hp toolbox Using HP Web JetadminPrint cartridge storage HP print cartridgesPrint cartridge authentication HP fraud hotlineSupply replacement guidelines Replacing supplies and partsLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww To reset the transfer unit count Replacing the fuser and pickup rollerTo replace the fuser Recycle Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag To reset the fuser count Enww Cleaning the printer To clean the printer using the printer control panelConfiguring e-mail alerts See Using the embedded Web server hp colorSoftware Information location LaserJet 3700 series printer only for generalProblemsolving 129Basic troubleshooting checklist Factors affecting printer performanceError messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messagesCleaning Data Received Do not Power OFF Flash File Operation FailedFlash Device Failure Flash File System is FullInstall Color Cartridge Install FuserFlash is Write Protected Genuine HP Supplies Designed for ProdInstall Transfer Unit Do not Power OFFLoad Tray X Type Size Manually Feed Output StackNON HP Supply Detected NON HP Supply USEOrder Color Cartridge Order Fuser KITConfiguration Order SuppliesOrder Transfer KIT DemoIntermittent Mode Font ListMenu MAP RegistrationDo not Power OFF RAM Disk File Operation Failed Ready To clear press Diagnostics modeRAM Disk Device Failure RAM Disk File System is FullReload Tray X Trnsprncy Size Remove ALL Print CartridgesRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Supplies Replace Transfer KITUnauthorized Supply in USE Unsupported Data on FS Dimm in SlotUSE Tray X Type Size Memory Error Unauthorized SupplyYY Cartridges not Engaged 13.XX.YY Fuser JAM Lower Rear Door13.XX.YY JAM Inside Lower Rear Door 13.XX.YY JAM Inside Upper Rear Door13.XX.YY JAM in Tray Insufficient Memory Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer OverflowBAD Serial Transmission Unexpected Size in TrayLoad Tray X Type Size Unexpected Type in Tray Load Tray Type SizePrinter Error Xxxx Printer ErrorTo continue turn off then on 52.XY To continue Turn off then on DescriptionZZ Error Number 55.XTo continue turn off then on 57.X To continue Turn off then onPrinter Error For help press ? Storage Error Settings ChangedNo System Permanent Storage Full8X.YYYY EIO Error Paper jam recovery To disable paper jam recoveryPaper jams Paper jam locations shown without optional TrayEnww Common causes of paper jams Common causes of paper jamsIssue Cause SolutionCommon causes of paper jams1 Issue Cause Solution Common causes of paper jamsClearing paper jams Jam in TrayClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paperPrinter feeds incorrect SizePrinter pulls from incorrect tray ExclusivelyPaper does not feed AutomaticallyIssue Cause SolutionPaper does not feed from Trays 2 Transparencies or glossy paper Will not feedEnvelopes jam or will not feed in the printer Output is curled or wrinkled See Supported paper weights Prints on one side even when 2- sided duplex was selectedPrinting Troubleshooting information pages Paper path testRegistration Event log Printer response problems Printer response problemsNo display message Control panel display is hard to read Configuration settings See Changing printer control panel configuration settingsPrinter is on, but nothing prints See Control panel messagesPrinter is on but is not receiving data Issue Printer control panel problems Printer control panel problemsColor printing problems Color printing problemsGrayscale is selected DriverClick Settings Printed colors do not matchScreen colors Incorrect printer output Incorrect printer outputIncorrect fonts are printed Erratic, missing characters orGuidelines for printing with different fonts Software application problems Software application problemsPrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer Supplies and accessories Supplies, accessories, and part numbersSpare parts and supplies availability Part Part number Type/sizePart Part number Q2671A Cyan print cartridge for Media Specification Guide Service and support Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement Transfer unit and fuser limited warranty statement HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site serviceRepacking the printer To repack the printerEnww Printer specifications Specifications informationPhysical dimensions Electrical specificationsPower consumption average, in watts Operating environment specificationsActivity level Operator 1m Bystander 1m Sound power Acoustic emissionsFor the HP Color LaserJet 3700 series printer Enww Regulatory information FCC regulationsEnvironmental product stewardship program Protecting the environmentPower consumption Paper usePlastics HP LaserJet printing suppliesMaterial Safety Data Sheet Msds For more information Material restrictionsEnww Safety Declaration of ConformitiesEnww March Safety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser statement for Finland Luokan 1 laserlaiteEnww Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww To enable memory for Windows To enable fonts from the PCL 6 printer driver for WindowsEnabling memory Enabling the language font DimmChecking Dimm installation To check Dimm installationTo install an HP Jetdirect print server card Enww Enww Bootp GlossaryIPX/SPX PJL TCP/IP Symbols/Numerics IndexLanguage Troubleshooting Enww Page Q1321-90901
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3700, 3500 specifications

The HP 3500 is an innovative device from Hewlett-Packard that combines advanced technology with user-friendly features, making it a popular choice for both home and office environments. Known for its versatility and efficiency, the HP 3500 is designed to meet the diverse needs of users who require reliable printing, scanning, and copying solutions.

One of the standout features of the HP 3500 is its printing capabilities. It offers high-quality color and black-and-white printing with a maximum resolution that delivers sharp text and vibrant images. The printer supports various media types and sizes, allowing users to print everything from standard documents to professional presentations and marketing materials.

In terms of speed, the HP 3500 is highly efficient, with fast print speeds that reduce waiting time and increase productivity. This is further complemented by automatic duplex printing, which not only saves paper but also promotes environmental sustainability.

The HP 3500 is equipped with multiple connectivity options, enabling seamless integration into various work environments. Users can connect via USB, Ethernet, or wireless networks, allowing for convenient printing from multiple devices, including laptops, smartphones, and tablets. The inclusion of mobile printing capabilities, such as HP Smart App and Apple AirPrint, ensures that users can print directly from their mobile devices with ease.

The device also features an intuitive touchscreen control panel, making it easy to navigate through settings and functions. This user-friendly interface simplifies tasks like scanning and copying, which can also be done in color or black-and-white, catering to different user needs.

Security is another hallmark of the HP 3500, equipped with advanced security features to protect sensitive data. This includes secure printing options, user authentication, and comprehensive data encryption protocols that ensure documents are only accessible to authorized users.

In addition to its performance capabilities, the HP 3500 is designed for reliability and durability, reducing downtime and maintenance costs. The printer supports high-yield ink cartridges, which enhance efficiency and lower printing costs over time.

Overall, the HP 3500 stands out as a robust solution for anyone in need of a dependable, multifunctional printer that does not compromise on quality or performance. Its combination of state-of-the-art technology, user-friendly features, and solid security makes it an excellent investment for both personal and professional use. With the HP 3500, users can expect a versatile and efficient printing solution that meets all their needs.