HP 3500, 3700 manual Software application problems

Page 203

Software application problems

The following table lists common software application problems and suggested solutions for resolving them.

Software application problems

Issue

Unable to change system selections through software

Unable to select a font from the software

Unable to select colors from the software

Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause

System software changes are locked out by the printer control panel.

The software application does not support system changes.

The correct printer driver is not loaded.

The correct application driver is not loaded.

The font is not available to the software application.

The software application does not support color.

Color mode is not selected in the software application or printer driver.

The correct printer driver is not loaded.

The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory.

The accessory may not be installed.

Solution

Contact the network administrator.

See the software application documentation.

Load the correct printer driver.

Load the correct application driver.

See the software application documentation.

See the documentation for the software application.

Select Color mode instead of Grayscale or Monochrome mode.

Load the correct printer driver.

See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories.

Verify that the accessory is properly installed.

ENWW

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Contents Page Page User Guide Copyright and License Iii Hp customer careTelephone support Online and other support HP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics User guide links Quick access to printer informationWhere to look for more information Setting up the printerUsing the printer HP color LaserJet 3500n printer Printer configurationsHP color LaserJet 3500 printer HP color LaserJet 3700n printer HP color LaserJet 3700 printerHP color LaserJet 3700dtn printer HP color LaserJet 3700dn printerUser interface Printer featuresFeatures MemorySizes Supported paper weightsAccessories Paper handlingSupplies Back and side view Walk aroundFront view shown with 500-sheet paper feeder Operating system JetReady Printer softwarePrinter drivers PCL Software for networksAdditional drivers Operating systemLinux HP Web JetadminUtilities HP toolbox Macintosh OS Network administratorOther components and utilities WindowsTray 1 paper sizes1 Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness CapacityTray 3 paper sizes1 Tray 2 paper sizes1216 by 279 mm 60 to 105 g/m Control panel Button name Function Control panel overviewControl panel buttons Control panel buttons and lightsButton name Control panel indicator lightsIndicator DisplayPrinter display Accessing the control panel from a computerReady Control panel menusGetting started basics Paper handling menu To access the menusMenu hierarchy Information menuManual Feed Configure device menuOverride A4/LETTER Diagnostics menu Enww Information menu Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type Weights and sizes for aPaper handling menu Menu item Value DescriptionPrinting menu Configure device menuDefault Paper Size Default Custom Paper Size Unit of Measure Dimension Y DimensionMenu item Values Courier Font Regular Dark Wide A4 YES Print PS Errors OFFPrint quality menu Guard Fuser Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSystem setup menu See PowerSave time for more information See Auto continue for more information See Jam recovery for more informationMenu Resets menuNone Diagnostics menu To set manually feed prompt Changing printer control panel configuration settingsTray behavior options use requested tray and manually feed To set use requested trayTo disable or enable PowerSave PowerSave timeTo set PowerSave time To set the personality Display brightnessTo set the display brightness To set the auto continue Auto continueTo set the clearable warnings To set supplies low reporting Jam recoveryTo set jam recovery response Supplies lowTo select language LanguageUsing the printer control panel in shared environments Configuration USB port connection USB configurationConnecting the USB cable Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversUNIX/Linux networks NetWare networksWindows and Windows NT networks AppleTalk networksConfiguring TCP/IP parameters using Bootp or Dhcp Network configurationConfiguring TCP/IP parameters Setting the subnet mask Setting an IP addressTo highlight Manual Settings Setting the default gatewayTo select Configure Device To select Config MethodSetting the syslog server Setting the link speed Setting the idle timeoutDisabling network protocols optional To disable IPX/SPXTo disable AppleTalk To disable DLC/LLC Printing tasks Type and Size Controlling print jobsSource Permanently change default settings1 Priority for print settingsGaining access to printer driver settings Operating System Temporary change settings For print jobsChange settings that you want Paper that can damage the printer Selecting paperPaper to avoid Enww Configuring type Configuring traysConfiguring size Unit of measure DimensionTray 1 custom paper Printing from Tray 1 multipurpose tray Loading paper into Tray First To load envelopes into Tray Printing envelopes from TrayPrinting envelopes Address type Left margin Top margin Printing from Tray 2 and TrayTo avoid jams, never add or remove a tray during printing Enww Loading paper into Tray Enww Colored paper Printing on special mediaTransparencies Glossy paperHeavy paper LabelsRecycled paper HP LaserJet Tough paperPreprinted forms and letterhead LaserJet 3700dn and 3700dtn printers Control panel settings for automatic 2-sided printingSided duplex printing Automatic 2-sided printing available for the hp colorManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexIf prompted by a message at the control panel, press Stopping a print request Special printing situationsPrinting a different first Printing on custom-size paperTo stop the current print job using the software application Managing memory hp color LaserJet 3700 series printer only Managing the printer To select Print Menu MAP Printer information pagesMenu map To print the supplies status ConfigurationPress to select Print Configuration Supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabTo view hp toolbox Using the hp toolboxSupported operating systems Supported browsersAlerts tab Troubleshooting tabHP toolbox sections Status tabAdministrative settings Advanced Printer Settings windowSet up status alerts Set up e-mail alertsNetwork tab Settings tabHP toolbox links Information tabColor Standard red-green-blue sRGB Using colorHP ImageREt Paper selectionCmyk ink set emulation PostScript only Manual color options Automatic or manual color adjustmentManaging color Print in GrayscaleManaging color Matching colors 105 MaintenanceSupplies life Managing supplies75,000 pages Months Checking the print cartridge lifePress to highlight Print Supplies Status Cartridge Replace ColorHP print cartridges Using the hp toolboxUsing HP Web Jetadmin Print cartridge storageHP fraud hotline Print cartridge authenticationChanging print cartridges Supply replacement guidelinesReplacing supplies and parts Locating supplies and partsTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Recycle Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag To reset the fuser count Enww To clean the printer using the printer control panel Cleaning the printerLaserJet 3700 series printer only for general Configuring e-mail alertsSee Using the embedded Web server hp color Software Information location129 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel message typesControl panel messages Control panel messagesFlash File System is Full Cleaning Data ReceivedDo not Power OFF Flash File Operation Failed Flash Device FailureGenuine HP Supplies Designed for Prod Install Color CartridgeInstall Fuser Flash is Write ProtectedManually Feed Output Stack Install Transfer UnitDo not Power OFF Load Tray X Type SizeOrder Fuser KIT NON HP Supply DetectedNON HP Supply USE Order Color CartridgeDemo ConfigurationOrder Supplies Order Transfer KITRegistration Intermittent ModeFont List Menu MAPRAM Disk File System is Full Do not Power OFF RAM Disk File Operation FailedReady To clear press Diagnostics mode RAM Disk Device FailureReplace Color Cartridge Reload Tray X Trnsprncy SizeRemove ALL Print Cartridges Remove AT Least ONE Print CartridgeReplace Transfer KIT Replace SuppliesUSE Tray X Type Size Unauthorized Supply in USEUnsupported Data on FS Dimm in Slot 13.XX.YY Fuser JAM Lower Rear Door Memory ErrorUnauthorized Supply YY Cartridges not Engaged13.XX.YY JAM in Tray 13.XX.YY JAM Inside Lower Rear Door13.XX.YY JAM Inside Upper Rear Door Serial I/O Buffer Overflow Insufficient MemoryBuffer Overflow Parallel I/O Buffer OverflowLoad Tray Type Size BAD Serial TransmissionUnexpected Size in Tray Load Tray X Type Size Unexpected Type in TrayTo continue Turn off then on Description Printer ErrorXxxx Printer Error To continue turn off then on 52.XYTo continue Turn off then on ZZ Error Number55.X To continue turn off then on 57.XPermanent Storage Full Printer Error For help press ?Storage Error Settings Changed No System8X.YYYY EIO Error Paper jam locations shown without optional Tray Paper jam recoveryTo disable paper jam recovery Paper jamsEnww Common causes of paper jams Common causes of paper jamsCommon causes of paper jams1 Issue CauseSolution Common causes of paper jams Issue Cause SolutionJam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Two pages are printed on one piece of paper Paper handling problemsPaper handling problems Printer feeds multiple sheetsExclusively Printer feeds incorrectSize Printer pulls from incorrect trayAutomatically Paper does not feedPaper does not feed from Trays 2 IssueCause Solution Envelopes jam or will not feed in the printer Transparencies or glossy paperWill not feed Output is curled or wrinkled Printing See Supported paper weightsPrints on one side even when 2- sided duplex was selected Registration Troubleshooting information pagesPaper path test Event log No display message Control panel display is hard to read Printer response problemsPrinter response problems See Control panel messages Configuration settingsSee Changing printer control panel configuration settings Printer is on, but nothing printsPrinter is on but is not receiving data Issue Printer control panel problems Printer control panel problemsDriver Color printing problemsColor printing problems Grayscale is selectedScreen colors Click SettingsPrinted colors do not match Erratic, missing characters or Incorrect printer outputIncorrect printer output Incorrect fonts are printedGuidelines for printing with different fonts Software application problems Software application problemsOverhead transparency defects Print quality troubleshootingPrint quality problems associated with paper Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with paper jams Calibrating the printer Part Part number Type/size Supplies and accessoriesSupplies, accessories, and part numbers Spare parts and supplies availabilityPart Part number Q2671A Cyan print cartridge for Media Specification Guide Hewlett-Packard limited warranty statement Service and supportPrint cartridge limited warranty statement Transfer unit and fuser limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warrantyTo repack the printer Repacking the printerEnww Electrical specifications Printer specificationsSpecifications information Physical dimensionsAcoustic emissions Power consumption average, in wattsOperating environment specifications Activity level Operator 1m Bystander 1m Sound powerFor the HP Color LaserJet 3700 series printer Enww Protecting the environment Regulatory informationFCC regulations Environmental product stewardship programHP LaserJet printing supplies Power consumptionPaper use PlasticsMaterial restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformities SafetyEnww March EMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulationsLuokan 1 laserlaite Laser statement for FinlandEnww Printer memory Printing a configurationWorking with memory Print server cardsTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm To enable memory for WindowsTo enable fonts from the PCL 6 printer driver for Windows Enabling memoryTo check Dimm installation Checking Dimm installationTo install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Troubleshooting Enww Page Q1321-90901
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3700, 3500 specifications

The HP 3500 is an innovative device from Hewlett-Packard that combines advanced technology with user-friendly features, making it a popular choice for both home and office environments. Known for its versatility and efficiency, the HP 3500 is designed to meet the diverse needs of users who require reliable printing, scanning, and copying solutions.

One of the standout features of the HP 3500 is its printing capabilities. It offers high-quality color and black-and-white printing with a maximum resolution that delivers sharp text and vibrant images. The printer supports various media types and sizes, allowing users to print everything from standard documents to professional presentations and marketing materials.

In terms of speed, the HP 3500 is highly efficient, with fast print speeds that reduce waiting time and increase productivity. This is further complemented by automatic duplex printing, which not only saves paper but also promotes environmental sustainability.

The HP 3500 is equipped with multiple connectivity options, enabling seamless integration into various work environments. Users can connect via USB, Ethernet, or wireless networks, allowing for convenient printing from multiple devices, including laptops, smartphones, and tablets. The inclusion of mobile printing capabilities, such as HP Smart App and Apple AirPrint, ensures that users can print directly from their mobile devices with ease.

The device also features an intuitive touchscreen control panel, making it easy to navigate through settings and functions. This user-friendly interface simplifies tasks like scanning and copying, which can also be done in color or black-and-white, catering to different user needs.

Security is another hallmark of the HP 3500, equipped with advanced security features to protect sensitive data. This includes secure printing options, user authentication, and comprehensive data encryption protocols that ensure documents are only accessible to authorized users.

In addition to its performance capabilities, the HP 3500 is designed for reliability and durability, reducing downtime and maintenance costs. The printer supports high-yield ink cartridges, which enhance efficiency and lower printing costs over time.

Overall, the HP 3500 stands out as a robust solution for anyone in need of a dependable, multifunctional printer that does not compromise on quality or performance. Its combination of state-of-the-art technology, user-friendly features, and solid security makes it an excellent investment for both personal and professional use. With the HP 3500, users can expect a versatile and efficient printing solution that meets all their needs.
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