HP 3500, 3700 manual Transparencies or glossy paper, Will not feed

Page 189

Issue

Cause

Transparencies or glossy paper

Unsupported transparencies

will not feed

may have been loaded.

 

The correct paper type is not

 

specified in the software or

 

printer driver.

 

The tray is overfilled.

Paper in another tray is the same size as the transparencies, and the printer is defaulting to the other tray.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Solution

Use transparencies designed for HP Color LaserJet printers.

Verify that the correct paper type is selected in the software or printer driver.

Remove excess paper from the tray. Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2 or 3. Do not exceed the maximum stack height for Tray 1.

Make sure that the tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded.

Make sure that the tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the paper type loaded. See Configuring trays.

Envelopes jam or will not feed in the printer

Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.

Envelopes are curled or damaged.

Load envelopes into Tray 1.

Try using different envelopes. Store envelopes in a controlled environment. See Envelopes for more information.

Envelopes are sealing because the moisture content is too high.

Envelope orientation is incorrect.

This printer does not support the envelopes being used.

Try using different envelopes. Store envelopes in a controlled environment.

Verify that the envelope is loaded correctly. See Configuring trays.

See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Specification Guide.

Tray 1 is configured for a size other than envelopes.

Configure Tray 1 size for envelopes.

ENWW

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Contents Page Page User Guide Copyright and License Hp customer care Telephone support Online and other supportIii HP support and information for Macintosh computers Table of contents O configuration Vii Managing the printerViii ProblemsolvingAppendix C Printer specifications Glossary Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer User guide linksUsing the printer Printer configurations HP color LaserJet 3500 printerHP color LaserJet 3500n printer HP color LaserJet 3700n printer HP color LaserJet 3700 printerHP color LaserJet 3700dtn printer HP color LaserJet 3700dn printerFeatures Printer featuresMemory User interfaceAccessories Supported paper weightsPaper handling SizesSupplies Walk around Front view shown with 500-sheet paper feederBack and side view Printer software Printer driversOperating system JetReady Additional drivers Software for networksOperating system PCLHP Web Jetadmin UtilitiesLinux HP toolbox Other components and utilities Network administratorWindows Macintosh OSSupported paper weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity Tray 1 paper sizes1Tray 3 paper sizes1 Tray 2 paper sizes1216 by 279 mm 60 to 105 g/m Control panel Control panel buttons Control panel overviewControl panel buttons and lights Button name FunctionIndicator Control panel indicator lightsDisplay Button namePrinter display Accessing the control panel from a computerControl panel menus Getting started basicsReady Menu hierarchy To access the menusInformation menu Paper handling menuConfigure device menu Override A4/LETTERManual Feed Diagnostics menu Enww Information menu Paper handling menu Weights and sizes for aMenu item Value Description Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 TypeDefault Paper Size Default Custom Paper Size Configure device menuUnit of Measure Dimension Y Dimension Printing menuMenu item Values Courier Font Regular Dark Wide A4 YES Print PS Errors OFFPrint quality menu Guard Fuser Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 isSystem setup menu See PowerSave time for more information See Auto continue for more information See Jam recovery for more informationMenu Resets menuNone Diagnostics menu Tray behavior options use requested tray and manually feed Changing printer control panel configuration settingsTo set use requested tray To set manually feed promptPowerSave time To set PowerSave timeTo disable or enable PowerSave Display brightness To set the display brightnessTo set the personality Auto continue To set the clearable warningsTo set the auto continue To set jam recovery response Jam recoverySupplies low To set supplies low reportingTo select language LanguageUsing the printer control panel in shared environments Configuration USB configuration Connecting the USB cableUSB port connection Parallel port connection Available enhanced I/O interfaces HP Jetdirect print serversWindows and Windows NT networks NetWare networksAppleTalk networks UNIX/Linux networksNetwork configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting the subnet mask Setting an IP addressTo select Configure Device Setting the default gatewayTo select Config Method To highlight Manual SettingsSetting the syslog server Setting the link speed Setting the idle timeoutTo disable IPX/SPX To disable AppleTalkDisabling network protocols optional To disable DLC/LLC Printing tasks Controlling print jobs SourceType and Size Gaining access to printer driver settings Priority for print settingsOperating System Temporary change settings For print jobs Permanently change default settings1Change settings that you want Selecting paper Paper to avoidPaper that can damage the printer Enww Configuring trays Configuring sizeConfiguring type Dimension Tray 1 custom paperUnit of measure Printing from Tray 1 multipurpose tray Loading paper into Tray First To load envelopes into Tray Printing envelopes from TrayPrinting envelopes Address type Left margin Top margin Printing from Tray 2 and TrayTo avoid jams, never add or remove a tray during printing Enww Loading paper into Tray Enww Transparencies Printing on special mediaGlossy paper Colored paperHeavy paper LabelsHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Sided duplex printing Control panel settings for automatic 2-sided printingAutomatic 2-sided printing available for the hp color LaserJet 3700dn and 3700dtn printersManual 2-sided printing Options for binding 2-sided printing jobsOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexIf prompted by a message at the control panel, press Printing a different first Special printing situationsPrinting on custom-size paper Stopping a print requestTo stop the current print job using the software application Managing memory hp color LaserJet 3700 series printer only Managing the printer Printer information pages Menu mapTo select Print Menu MAP Press to select Print Configuration ConfigurationSupplies status To print the supplies statusPress to select Print File Directory DemoEnww Connection To access the embedded Web server using a networkInformation tab Settings tabOther links Networking tabSupported operating systems Using the hp toolboxSupported browsers To view hp toolboxHP toolbox sections Troubleshooting tabStatus tab Alerts tabSet up status alerts Advanced Printer Settings windowSet up e-mail alerts Administrative settingsHP toolbox links Settings tabInformation tab Network tabColor HP ImageREt Using colorPaper selection Standard red-green-blue sRGBCmyk ink set emulation PostScript only Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color optionsManaging color Matching colors 105 MaintenanceSupplies life Managing suppliesPress to highlight Print Supplies Status Checking the print cartridge lifeCartridge Replace Color 75,000 pages MonthsUsing HP Web Jetadmin Using the hp toolboxPrint cartridge storage HP print cartridgesHP fraud hotline Print cartridge authenticationReplacing supplies and parts Supply replacement guidelinesLocating supplies and parts Changing print cartridgesTo change the print cartridge Enww Replacing the transfer kit To replace the transfer unit Recycle Enww Replacing the fuser and pickup roller To reset the transfer unit countTo replace the fuser Recycle Enww Enww Enww To replace the pickup roller Remove the new pickup roller from the bag To reset the fuser count Enww To clean the printer using the printer control panel Cleaning the printerSee Using the embedded Web server hp color Configuring e-mail alertsSoftware Information location LaserJet 3700 series printer only for general129 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistCritical error messages Error messagesControl panel message types Status messagesControl panel messages Control panel messagesDo not Power OFF Flash File Operation Failed Cleaning Data ReceivedFlash Device Failure Flash File System is FullInstall Fuser Install Color CartridgeFlash is Write Protected Genuine HP Supplies Designed for ProdDo not Power OFF Install Transfer UnitLoad Tray X Type Size Manually Feed Output StackNON HP Supply USE NON HP Supply DetectedOrder Color Cartridge Order Fuser KITOrder Supplies ConfigurationOrder Transfer KIT DemoFont List Intermittent ModeMenu MAP RegistrationReady To clear press Diagnostics mode Do not Power OFF RAM Disk File Operation FailedRAM Disk Device Failure RAM Disk File System is FullRemove ALL Print Cartridges Reload Tray X Trnsprncy SizeRemove AT Least ONE Print Cartridge Replace Color CartridgeReplace Transfer KIT Replace SuppliesUnauthorized Supply in USE Unsupported Data on FS Dimm in SlotUSE Tray X Type Size Unauthorized Supply Memory ErrorYY Cartridges not Engaged 13.XX.YY Fuser JAM Lower Rear Door13.XX.YY JAM Inside Lower Rear Door 13.XX.YY JAM Inside Upper Rear Door13.XX.YY JAM in Tray Buffer Overflow Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer OverflowUnexpected Size in Tray BAD Serial TransmissionLoad Tray X Type Size Unexpected Type in Tray Load Tray Type SizeXxxx Printer Error Printer ErrorTo continue turn off then on 52.XY To continue Turn off then on Description55.X ZZ Error NumberTo continue turn off then on 57.X To continue Turn off then onStorage Error Settings Changed Printer Error For help press ?No System Permanent Storage Full8X.YYYY EIO Error To disable paper jam recovery Paper jam recoveryPaper jams Paper jam locations shown without optional TrayEnww Common causes of paper jams Common causes of paper jamsIssue Cause SolutionCommon causes of paper jams1 Common causes of paper jams Issue Cause SolutionJam in Tray Clearing paper jamsClearing paper jams Jam in Tray 2 or Tray Printing on special media for more information Jam inside the upper rear door Enww Enww Jam inside the fuser area Enww Enww Enww Enww Jam inside the lower rear door rear output bin Jam inside the front door Enww Jam in the duplexer Enww Paper handling problems Paper handling problemsPrinter feeds multiple sheets Two pages are printed on one piece of paperSize Printer feeds incorrectPrinter pulls from incorrect tray ExclusivelyAutomatically Paper does not feedIssue Cause SolutionPaper does not feed from Trays 2 Transparencies or glossy paper Will not feedEnvelopes jam or will not feed in the printer Output is curled or wrinkled See Supported paper weights Prints on one side even when 2- sided duplex was selectedPrinting Troubleshooting information pages Paper path testRegistration Event log Printer response problems Printer response problemsNo display message Control panel display is hard to read See Changing printer control panel configuration settings Configuration settingsPrinter is on, but nothing prints See Control panel messagesPrinter is on but is not receiving data Issue Printer control panel problems Printer control panel problemsColor printing problems Color printing problemsGrayscale is selected DriverClick Settings Printed colors do not matchScreen colors Incorrect printer output Incorrect printer outputIncorrect fonts are printed Erratic, missing characters orGuidelines for printing with different fonts Software application problems Software application problemsPrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with paper jamsPrint quality troubleshooting pages Calibrating the printer Supplies, accessories, and part numbers Supplies and accessoriesSpare parts and supplies availability Part Part number Type/sizePart Part number Q2671A Cyan print cartridge for Media Specification Guide Hewlett-Packard limited warranty statement Service and supportPrint cartridge limited warranty statement Transfer unit and fuser limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Specifications information Printer specificationsPhysical dimensions Electrical specificationsOperating environment specifications Power consumption average, in wattsActivity level Operator 1m Bystander 1m Sound power Acoustic emissionsFor the HP Color LaserJet 3700 series printer Enww FCC regulations Regulatory informationEnvironmental product stewardship program Protecting the environmentPaper use Power consumptionPlastics HP LaserJet printing suppliesMaterial restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformities SafetyEnww March Laser safety Safety statementsCanadian DOC regulations EMI statement Korea Vcci statement JapanLuokan 1 laserlaite Laser statement for FinlandEnww Working with memory Printing a configurationPrint server cards Printer memoryTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww To enable fonts from the PCL 6 printer driver for Windows To enable memory for WindowsEnabling memory Enabling the language font DimmTo check Dimm installation Checking Dimm installationTo install an HP Jetdirect print server card Enww Enww Glossary BootpIPX/SPX PJL TCP/IP Index Symbols/NumericsLanguage Troubleshooting Enww Page Q1321-90901
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3700, 3500 specifications

The HP 3500 is an innovative device from Hewlett-Packard that combines advanced technology with user-friendly features, making it a popular choice for both home and office environments. Known for its versatility and efficiency, the HP 3500 is designed to meet the diverse needs of users who require reliable printing, scanning, and copying solutions.

One of the standout features of the HP 3500 is its printing capabilities. It offers high-quality color and black-and-white printing with a maximum resolution that delivers sharp text and vibrant images. The printer supports various media types and sizes, allowing users to print everything from standard documents to professional presentations and marketing materials.

In terms of speed, the HP 3500 is highly efficient, with fast print speeds that reduce waiting time and increase productivity. This is further complemented by automatic duplex printing, which not only saves paper but also promotes environmental sustainability.

The HP 3500 is equipped with multiple connectivity options, enabling seamless integration into various work environments. Users can connect via USB, Ethernet, or wireless networks, allowing for convenient printing from multiple devices, including laptops, smartphones, and tablets. The inclusion of mobile printing capabilities, such as HP Smart App and Apple AirPrint, ensures that users can print directly from their mobile devices with ease.

The device also features an intuitive touchscreen control panel, making it easy to navigate through settings and functions. This user-friendly interface simplifies tasks like scanning and copying, which can also be done in color or black-and-white, catering to different user needs.

Security is another hallmark of the HP 3500, equipped with advanced security features to protect sensitive data. This includes secure printing options, user authentication, and comprehensive data encryption protocols that ensure documents are only accessible to authorized users.

In addition to its performance capabilities, the HP 3500 is designed for reliability and durability, reducing downtime and maintenance costs. The printer supports high-yield ink cartridges, which enhance efficiency and lower printing costs over time.

Overall, the HP 3500 stands out as a robust solution for anyone in need of a dependable, multifunctional printer that does not compromise on quality or performance. Its combination of state-of-the-art technology, user-friendly features, and solid security makes it an excellent investment for both personal and professional use. With the HP 3500, users can expect a versatile and efficient printing solution that meets all their needs.
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