HP T1500J, T1000 G3, T1000J, T1500 G3, T750J, T750 G2 manual Troubleshooting Guide

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TROUBLESHOOTING

Table 10 Troubleshooting Guide

Alarm or Condition

Possible Cause

Action

 

 

 

The ￿ indicator is not on; the UPS

The power cord is not

Check the power cord connections.

connected correctly.

 

does not start.

 

 

 

The UPS is in Standby mode.

Press and hold the (On/Off) button until you hear the UPS beep to supply power to the connected equipment.

 

The wall outlet is faulty.

Have a qualified electrician test and repair the outlet.

 

 

 

The UPS operates in Battery mode only,

The input overcurrent protector

Save your work and turn off your equipment. Turn off the UPS.

even though normal utility power is

is open (100–120V models

Reduce the load, then press the input overcurrent protector on

present.

only).

the UPS rear panel.

 

 

 

 

The UPS does not provide the expected

The batteries need charging or

Plug the UPS into a power outlet for 24 hours to charge the

backup time.

service.

battery. Press the

(Test/Alarm Reset) button. If the UPS

 

 

beeps, see “Replacing Batteries” on page 20 to replace the

 

 

battery.

 

 

 

During an extended power outage, save your work and turn

 

 

off your equipment to conserve battery power.

 

 

 

 

Normal operation.

None. The UPS is operating in Normal mode and

 

 

automatically provides consistent voltage with the Buck and

 

 

Boost feature.

 

1 beep every 4 seconds.

The UPS is on battery due to a utility failure.

The UPS is powering your equipment with battery power. Prepare your equipment for shutdown. During an extended power outage, save your work and turn off your equipment to conserve battery power.

 

 

 

1 beep every 2 seconds.

The battery is running low.

Two minutes or less of battery power remains depending on

 

 

 

 

 

load configuration and battery charge.

 

 

 

 

 

 

 

 

 

 

Save your work and turn off your equipment. The alarm

 

 

 

 

 

cannot be silenced.

 

 

 

 

 

 

 

 

 

1 beep every 4 seconds.

The UPS is running on battery

Correct the input voltage, if possible. The UPS continues to

 

 

 

 

 

 

 

power because the input

operate on battery until the condition is corrected or the

 

 

 

 

voltage is too high or too low.

battery is completely discharged.

 

 

 

 

 

If the condition persists, the input voltage in your area may

 

 

 

 

 

differ from the UPS nominal. Change the UPS input voltage to

 

 

 

 

 

match your local voltage (see “Voltage Configuration” on

 

 

 

 

 

page 13).

1 beep per second.

Power requirements exceed UPS

 

capacity (overload is greater

 

than 120%) or the load is

 

defective.

The UPS will automatically shut down in 3 minutes. Save your work immediately and turn off your equipment. Turn off the UPS.

Remove some of the equipment from the UPS. You may need to obtain a larger capacity UPS.

1 beep per second.

The UPS is on battery, and the

 

power requirements exceed UPS

 

capacity (overload is greater

 

than 120%) or the load is

 

defective.

Shutdown is imminent (30 seconds). Save your work and turn off your equipment. Turn off and unplug the UPS.

Remove some of the equipment from the UPS. Wait at least

5 seconds until all LEDs are off, and then restart the UPS. You may need to obtain a larger capacity UPS.

Continuous beep.

Battery test failed.

Check the battery connections and be sure the battery is fully

 

 

charged.

 

 

 

If the

 

 

(Service) indicator still flashes, see “Replacing

 

 

 

 

 

 

 

Batteries” on page 20. Call your service representative if the problem persists.

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HP T750 G2, HP T750J, HP T1000 G3, HP T1000J, HP T1500 G3, and HP T1500J UPS Models User Guide S 505922-002

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Contents Part Number 505922-002 July 2009 Second Edition Audience assumptions Page Regulatory compliance identification numbers Compliance noticesDischarge Japanese notice Battery replacement noticeGrounding methods to prevent electrostatic discharge Contents Shows the HP T750 G2 UPS 1IntroductionIntroduction Important Safety Instructions Safety WarningsEquipment 3InstallationUPS Internal Battery Removing the Battery Cover Replace the metal battery cover Replace the UPS front bezelUPS If the UPS beeps or a UPS alarm indicator stays on, see onThis section shows the UPS rear panels Rear PanelsHP T750 G2, 230V Rear Panel HP T1500 G3, 230V Rear Panel UPS On UPS on Battery4Operation Front Panel UPS OffMode Self‐Test Configuration Additional UPS FeaturesOptions DIP Switch SettingsSerial Port Serial Port Pin Assignment Transient Protector Power Manager SoftwareHP Power Manager Battery Care UPS MaintenanceUPS and Batteries Disconnecting the Internal Battery ConnectorSpares Battery SparesBatteries Removing the Battery Cover New Batteries Used Battery or UPS Model List 7SpecificationsElectrical Output Battery Alarms and UPS Conditions 8TroubleshootingTroubleshooting Guide You Contact HP SupportContact Information Battery Warranty Warranty InfromationWarranty Computer Load Protection Guarantee